Website easy to use and no issues submitting order in Dec. I have since had 3 of 4 back ordered items delivered but one item's release date has been extended from Feb 26 to Sept. I requested a refund... See more
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I cancelled a preorder which was delayed due to low stock. I have now been waiting 3 weeks without a refund been processed. I have tried to email the customer service twice since for an update but si... See more
Company replied
*EDIT* Order number S7-5641 Placed the above order on the 9th January with the website saying one of the items was released on the 12th Jan and there was a 48 hour tracked delivery service. I hav... See more
Company replied
I’ve had a really good experience using this company. Their website is easy to navigate, ordering is simple, and I’ve always found the whole process very straightforward. Even when deliveries take a l... See more
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Company details
About Pop in a Box
Written by the company
Pop In A Box
Helpful links
Pop In A Box is the best Funko POP! Vinyl subscription in the UK, with a unique pop collection tracker.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- 0161 713 0186
- popinabox.co.uk
2.8
Average
13k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
It's not a dislike,just a question…
It's not a dislike,just a question about a purchase I made via a seller on ebay,it was for the number 09 Iron Maiden 40th anniversary Eddie Mummy,it cost £39.18 in total. Purchase was made on 10th February, and I'm still waiting.
Also the address on my account is wrong.
22 May 2025
Unprompted review
Reply from Pop in a Box
Hi Gary,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Leah
Scam company that’ll take your money and run
Had a £40 credit accumulated with PopInABox due to issues with Funko orders in the past. They had a product listed I wanted to purchase, however upon trying to log into my account it appears that they purged all historic accounts, and any credit owed, and insist that a new account is set up. Definitely wouldn’t recommend.
19 October 2024
Unprompted review
Reply from Pop in a Box
Hello Ben,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Kayleigh
Literally no products available
Used to use PITB quite a lot couple years ago. Was always a happy experience. Decided to see what they have available again after a while and there was literally nothing - tried things like jujutsu kaisen, venom, dragon ball, bakugan. Either no products shown in the search results or everything sold out. How does this company still exist?!
20 June 2024
Unprompted review
Reply from Pop in a Box
Hello Bart,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Expensive compared to everywhere else
31 January 2024
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
3 months and no product
Ordered item in November. Never turned up. Chased multiple times and was told the item wasn't in stock. I checked, and the item was still being sold online as "in stock". Raised this with customer services, and was told I was correct and the item would be dispatched asap. Guess what, it never turned up. Now the website has been updated to say it's not in stock. Not worth the hassle
29 January 2024
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
PIAB
Not received order after 1 month
2 November 2023
Reply from Pop in a Box
Hello Andrew,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Severe delays with the order I placed…
Severe delays with the order I placed in 2022. A majority of the order was fulfilled in February 2023. I still have not received the last part of my order and it is no longer available on the website as it was limited edition. No correspondence to confirm further shipping or actions. A whole eighteen-months late.
Very frustrated. Will not be buying from them again.
14 November 2023
Unprompted review
Reply from Pop in a Box
Hello Shaunna,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the dispatch of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Long delivery
Purchased my order on the 3rd October I'm still waiting for it 6 weeks later. Contacted them keep saying waiting for allocated items. Don't take the order if you haven't got it in stock ?
3 October 2023
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review.
I am sorry that your item has not arrived. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Pop In A Box
Pop In A Box - cancelled all my previous orders without giving any reasons. Dispatched items were not on time and I could not tell when they were actually coming. And one item never arrived though they claimed it was delivered on their end and I never got my refund back. Please do not buy from them. They don't live up to their promises.
11 November 2022
Unprompted review
Reply from Pop in a Box
Hello Cheryl,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this was handled and resolved by our Customer Services Team for you.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Takes money and does not deliver.
Take your money for an order it does not have in stock and then takes ages to identify a problem and get round to cancelling the order and refunding money. As of yet I am still without either my order, a cancelation of the order or any signs of a refund. I will never use again and will tell others to avoid.
Follow Up: I received an email from the company with an offer to refund me for my order. My reply requesting a refund bounced back as the inbox was full. Not promising. Really just avoid this company and I will be getting my card issuer involved in this.
2 November 2023
Reply from Pop in a Box
Hello Joe,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Placed an order nearly 2 months ago and…
Placed an order nearly 2 months ago and still hasn’t arrived. Everytime I check the tracking of the order nothing changes. It’s a lot of money to spend to not get the goods
3 July 2023
Unprompted review
Reply from Pop in a Box
Hello Kerry-Anne,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue, I attempted to call you but unfortunately, you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
not a great company
not a great company, ordered a funko pop in june 2022 and it didn’t arrive until august 23 and when it did arrive it was broken. customer services is okay they respond to messages quick and have given a full refund but still not a very good experience
19 August 2023
Unprompted review
Reply from Pop in a Box
Hello Andrew,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Let’s hope this goes better
Had so many problems with pop in the past. This order was via credit they gave me for not completing a number of other orders. Fingers crossed this one goes ok🤞
29 July 2023
Reply from Pop in a Box
Hello Mark,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
I was having some trouble with the…
I was having some trouble with the funds I received from the referrals. I was able to get some help from a lovely associate (Kieren), and the problem is in the midst of being resolved. I just have to wait a few days and my funds will be back in my account! I’m very grateful!
18 July 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Good deals on with the sales.
Good deals on with the sales.
Was able to pay later with klarna.
13 July 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent T-shirt bundle got better…
Excellent T-shirt bundle got better ones than I thought I would. Good quality and quick delivery
13 July 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love this place!!
12 July 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Terrible company
Terrible company. Do not order. They are rip off merchants. Had an order for a year then cancelled it. Utter scum company
9 July 2023
Reply from Pop in a Box
Hi James,
We are sorry to hear of this matter. Thank you for taking my call earlier today. I am happy that we were able to discuss this and reach a suitable resolution.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Ben
Reply from Pop in a Box
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Preorder
I preorder an item in May to be delivered beginning of June… it was with me 10 days after the release date. I had no problem at all. Will order from them again
19 June 2023
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
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