Pop in a Box Reviews 

Over 2 years ago I placed a multiple funko pop pre order ( 3 pops in all). 2 of the pops came within 12 months of ordering, I was charged for the pops when they were dispatched. The last one came a couple of weeks ago and I was charged for the other two pops as well as the one they just sent. I contacted them and I'm still waiting for a reply having been overcharged by £43.00. This company has got worse over the past year and just seems to be going downhill at a rapid pace. I've just sent them another message giving them a time limit to respond or I'm getting my bank involved

Absolute scam company. Order figures that never arrive and don't return your money. I've now realised they store and use people's payments cards withough permission. Just been sent an item that I never ordered and they helped themselves to payment, their response when challenged "you can send it back"
Regarding your response. Putting a £10 credit on my account for a £11.99 cost for a figure that should have been fully refunded doesn't really help, it also doesn't change the fact that the Gor figure you sent and took payment for withought authorisation was never actually ordered by me.

Ordered 4 figures 2nd July 2022. Weren't delivered until June 2023 despite being released at the end of 2022. Had to send months worth of messages that took weeks to get answers to. Disgrace of a company.

Pre ordered the blink 182 set back in august 2022 was then told December then April and it has only arrived today. The funko pops also have black marks one of the face and another one on the back one of them is also scuffed. I believe I have been sent a return as I also receive no communication that it was being sent or from Royal Mail no emails be careful when ordering from these guys

Ordered a Funko pop and it came damaged. Money was taken and replacement never sent. I’ve sent bank statements of proof of purchase and screenshots of customer service contacted but according to their finance department they never took payment even though I have sent proof. So no refund and no item either. Ongoing complaint for over a month.

I've waited since the 1st of August 2022 for my Blink 182 pop Funko which was pre ordered. To this day it's still marked as processing.

I was told I'd receive it in December 2022. Then it was pushed to January. Told it would arrive in April. Now we are approaching June and all I've asked for is some clarity on when it would be arriving. From the emails I've had, not once have I been given any clear information. I cannot stress how bloody frustrating this has been considering I could of bought this product from a different shop so easily, instead I've I've stupidly put my trust into this company with no indication if I'll ever receive my order.

(Edit) after this review, the order was written up as a complaint from one of the service people, the parcel arrived within 7 days of the complaint and the company gave me £10 worth of credit for their store. I can't fault them for their customer service once I had made a complaint, but I doubt I will pre order with them again. The rating I've put up as a 3 instead of a 1 since the order did come quickly once logged as a complaint.

Great customer service. It took them almost a week to dispatch my item but then they emailed apologising for it and sent it with extra fast delivery even though I payed for regular. In the end the item came before I thought it would. Also a very good discount

I have been waiting for almost a year for my delivery

Son and nephew happy with tshirts, both ended up with same, shipped and arrived quickly, very pleased with purchase

I have ordered from these before, had a really bad experience and was given some money so thought I’d give them another chance and yet AGAIN I’m receiving bad customer service, lies and incorrect information. I am hoping that I get another call so I can feedback again and someone can look into the customer service I have received again. I will definitely not be giving this company another chance.

Waste of time pre ordering from these. I ordered a Blink182 on 3/8/2022 for release in iirc November. Date came and went and I received nothing, order showing as processing, messaged them to be told. 21st December i was told there was a warehouse issue, again on the 31st January to be told there was a delay in there delivery's arriving to them, 14/4/2023 still not heard a word from them regarding my order, not did I have any contact originally to state any issues with the order. 13/5/2023 now 9 months later and still showing as processing. Now the item appears to have been removed from there site. Will never pre-order from here again, rhe whole idea of pre orders is usually to guarantee you get the product

Really good offer, easy yo use website. Great company to deal with

Totally rubbish company to deal with, promises promises but no product Received ,last order placed on 24/6/22 but still not arrived 7/5/23 they sell products they don’t have, 2 previous orders have already been cancelled, I don’t understand how you can pre order but never receive the item , the funny thing is you can purchased the items elsewhere online ,beware

Always very quick to pick and dispatch the items I order

As per all the other 1 star reviews. Awful service, and no real update when asking for an update.
I finally received an email back in Feb stating I would receive my order in April, unless stated otherwise. The date came and went, and no email. I have chased since, and with no real update of whe these will be recieved. When ordered nearly a year ago. Joke company, and will NEVER order from them again.

28/04 Further to the below reply from Ben, I have amissed call which when I have called back there is no answer after 10 minutes. There is also no message on my PIAB account

Absolutely awful company. Just cancelled 2 orders that were placed in JULY!!!!! 10 months & still no sign of posting, despite them emailing me keep saying it is 'being dispatched' in the end I cancelled the order as the items that were apparently 'so hard to get hold of from the manufacturer' were readily available at my local Smyths!!!! I will never use this site again

Avoid, terrible service and communication. Order from November 2022 delayed, advised in February it will be in Stock by 14th April. Chased for an update today to be told it’s not coming: “Kindly be advised that we will not be honoring any pending orders”. If I hadn’t of chased I would have unlikely have been told.

Ordered E.T. Elliot and ET Flying GITD Funko Pop! Moment on 19th Aug 2022. Waited & waited & waited patiently for it to arrive. (Missing out on lots of times to order elsewhere.) Chased several times but each time the shocking Robot army of Pop in a Box Customer Service Team kept emailing the same types of messages over & over again. A example of the most recent reply read as follows, “Please accept my apologies for the delay with your order.

I can see that your item is currently out of stock, which has halted the dispatch of your order and our supplier has not yet advised when stock will be replenished.

Kindly confirm if you would like to wait till the stock is available or if you would like us to cancel this order for you.

Thank you for your patience and once again, my apologies for any inconvenience caused.

If there is anything else that we can help with, then please let us know and a member of our team will be happy to help.

Kind regards.”

This was a reply to my latest chase of my order on 14 April 2023. (The day it was supposed to be dispatched according to a separate email from them which said they expected it to be in stock ready to be dispatched on that day.) Bear in mind this is 9 Months after I first ordered it!

I will never use them again & I want the whole world to know how much of a shambles they’ve become as a Company. Things were great when I first started a Subscription with them but as time went on, they became worse & worse. Eventually they cancelled my Subscription with them & it seems they’ve now moved totally away from Pops altogether. Very poor service. I wouldn’t recommend them to anyone.

The amount of times I had to enquire on where my order is. Every single time, I was told that it was postponed. I still have not received this. I ordered it in July and have heard back after another complaint that they are out of stock and are waiting. This is ridiculous and completely unprofessional. I do not recommend. Experience is awful.

Never shipped anything, while taken my money. Customer service is absolutely the worst. Waiting for over a month to get a reply. All they do is delaying. Order status when I ordered said immediately shipped, though they never shipped anything at all. They are also not willing to give my money back