Popsa Reviews 126,083

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the photobooks and prints, highlighting the vibrant colors and thick pages. Many people found the user experience to be very positive, describing the creation process as easy, intuitive, and straightforward. Consumers also appreciate the variety of products available and the overall presentation. However, some customers also noted issues with the ordering process, such as not receiving their products or receiving an older version of their design. A few other people also felt that the website navigation could be difficult, mentioning limitations with layout options, text character counts, and automatic photo placement.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the app's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality of... See more

Quality

Reviewers express satisfaction with the product quality. Many customers praise the excellent quality of photo... See more

Order

People report ambiguous experiences with order. Many customers find the ordering process straightforward and... See more

Website

Users describe ambiguous interactions with the website. Many reviewers found the website easy to use,... See more

Based on these reviews

Rated 4 out of 5 stars

Excellent experience, so easy to do and the quality is amazing. The only reason I did not give a five star is because the album cover already started creasing on the front where it bends when you open... See more

Company replied

Rated 5 out of 5 stars

I bought 2 large standard format photobooks from Popsa recently. It took me a while to get used to the design tool, but once I'd got the hang of it, it was fairly easy & intuitive to use. The ordering... See more

Company replied

Rated 5 out of 5 stars

I found the App really straight forward to use. The ability to navigate one's photos on pages was simple and well defined allowing for a comprehensive layout. I am really happy with the product. Writ... See more

Company replied

Rated 5 out of 5 stars

The photo books are so lovely that I usually give 5 stars but actually with each one I’ve done, I click on wanting 2 extra pages but when the book arrives, there are always 2 blank pages at the end... See more

Company replied


Company details

  1. #27 of 38 best companies in Photo printing service

Written by the company

Creating a souvenir for yourself or a gift for that special loved one has never been easier. Capture life's little moments in a beautiful photobook with Popsa.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

126K reviews

5-star
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Rated 5 out of 5 stars

Easy application to use!

Easy application to use!! Thumbs up!!!!
Keep up the good work!!!

12 April 2026
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Reply from Popsa

We’re so glad to hear you’re happy with your experience 🎉 Thank you for choosing Popsa and for sharing your feedback with us.

Rated 5 out of 5 stars

Received my book

Received my book
Thank you it was fabulous and also the prints..... be back soon

31 March 2026
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Reply from Popsa

Thank you for rating us 🙌 We’re really glad to hear you’re happy with our service 😊

Rated 5 out of 5 stars

Reordered two photo books as I was so…

Reordered two photo books as I was so pleased!

12 April 2026
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Reply from Popsa

Thank you for your support 🙌 It’s always great to hear from happy customers — we really appreciate you taking the time to share your experience 😊

Rated 3 out of 5 stars

Website navigation was a bit difficult

Website navigation was a bit difficult. Just pushing buttons and seeing what happened was the way I figured it out. My biggest complaint was the cover color. Purple was my only choice. I reached out to support but since it is a weekend, there was nobody home. I had 59 minutes to make any changes. Don’t buy this on a weekend.

12 April 2026
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Reply from Popsa

Hello Keith, thank you for sharing your review.💫 I am sorry to hear that the app was not easy to use and that you were not able to change the colour of the cover page of your order. Our Live chat is from Monday to Friday 9am– 7pm GMT (4am–2pm ET). And our support team is available via email at all times, even on weekends, simply email us at trustpilot@popsa.com where we can assist you.😊 I have sent you an email regarding the issue you faced. Can you please check your inbox to see the updates from me? Looking forward to hearing from you. - Vedie🌻

Rated 5 out of 5 stars

Always great and easy

Always great and easy !
Made so many albums now covering every family event .

12 April 2026
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Reply from Popsa

Your feedback means so much to us 🌍 We’re delighted you had a great experience — thanks for choosing Popsa 💛

Rated 5 out of 5 stars

App is easy to use and allows you to share it with others

App is easy to use . I usually start putting a book together while I am traveling . I can even share it with others so I can get my family’s feedback.

12 April 2026
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Reply from Popsa

Thank you for your kind review ⭐ We’re so happy to hear you had a great experience with Popsa 📸 It really means a lot that you took the time to share your feedback.

Rated 5 out of 5 stars

Easy to use website

Easy to use website , very easy to construct a photo album .. if I can do it anyone can!
Quick delivery and really good quality. Will definitely use again.

29 March 2026
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Reply from Popsa

Thank you for rating us 🙌 We’re really glad to hear you’re happy with our service 😊

Rated 5 out of 5 stars

Another fabulous book of memories on my shelf!

Fabulous customer service.
Fabulous books of pictures I toke of places I’ve been!
Fabulous memories in one place on my shelf.
Just ordered my sixth book 💕

12 April 2026
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Reply from Popsa

Thank you for your support 🙌 It’s always great to hear from happy customers — we really appreciate you taking the time to share your experience 😊

Rated 5 out of 5 stars

Just ordered my third photobook with Popsa.

Creating a photobook with Popsa is so easy. There's a great range of products- so if you just want a little budget brochure or a big hardback special album, the choice is there.
There are always great offers available too.

12 April 2026
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Reply from Popsa

Your feedback means so much to us 🌍 We’re delighted you had a great experience — thanks for choosing Popsa 💛

Rated 5 out of 5 stars

A good quality product

A good quality product produced and delivered very quickly. Have used before hence new order. Would recommend.

31 March 2026
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Reply from Popsa

Thank you for your kind review ⭐ We’re so happy to hear you had a great experience with Popsa 📸 It really means a lot that you took the time to share your feedback.

Rated 5 out of 5 stars

Very easy to use!!!

Very easy to use!!! I’m a senior and at times, get intimidated to use apps. This was very stress free!! Love it. Will use Popsa for all of my travels and special memories.

11 April 2026
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Reply from Popsa

We really appreciate your feedback 💫 It’s fantastic to know you enjoyed using Popsa — thanks for sharing your experience with us!

Rated 5 out of 5 stars

Super easy to use!

12 April 2026
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Reply from Popsa

Thanks for your lovely review 🌟 We’re thrilled to hear everything went well and hope you enjoy your Popsa product!

Rated 5 out of 5 stars

Easy to create and edit

Easy to create and edit. Great way to relive fond memories.

12 April 2026
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Reply from Popsa

We’re so glad to hear you’re happy with your experience 🎉 Thank you for choosing Popsa and for sharing your feedback with us.

Rated 4 out of 5 stars

I like Popsa it’s easy to use and…

I like Popsa it’s easy to use and navigate the photos if they aren’t quite as you like them.
It does arrange the photos for you and puts the best border colours to enhance your photos.
They have good offers with money off vouchers.
I have ordered about 10 times now and been happy with my purchases.
Packaging could be improved a little due to slight a couple of creases/ marks on the softer booklets.

12 April 2026
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Reply from Popsa

Thank you for sharing your experience with us.✨ We're happy to hear that you love the app and all the different features. Thank you for your suggestion regarding the packaging — we’ll review this as we plan future updates. - Vedie🌻

Rated 5 out of 5 stars

Easy peasy!!

12 April 2026
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Reply from Popsa

Hello Gary, Thank you for your positive review! 😊 Our goal is to provide you with the easiest, most intuitive application, which allows you to create memories anywhere you are. We appreciate you taking the time to share your experience, as your satisfaction is our number one priority. Thank you for choosing Popsa. We hope to see you back soon for a new creation! 📚
- Coen

Rated 5 out of 5 stars

There was a cropping issue with my…

There was a cropping issue with my order and Popsa Made it Right with a re-print to solve the problem . Very Much Appreciated and with Excellent Customer Service !

12 April 2026
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Reply from Popsa

Hello Robert, Thank you so much for the 5-star review! We are so glad to hear that our team was able to resolve that cropping issue for you. While we always aim for perfection the first time, we take immense pride in our approach to make things right whenever a hurdle pops up! 🌟🙌 Thank you for your appreciation and your patience. We are so happy you finally have the result you deserve, and we can’t wait to help you with your next project! 🚀📚 - Coen

Rated 5 out of 5 stars

Great company especially when using the…

Great company especially when using the discount codes . Excellent product and great for saving family memories

12 April 2026
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Reply from Popsa

We really appreciate your feedback 💫 It’s fantastic to know you enjoyed using Popsa — thanks for sharing your experience with us!

Rated 4 out of 5 stars

Good quality photo books

Everything was easy to do and arrange as wanted.

12 April 2026
Popsa logo

Reply from Popsa

Thank you for your kind words. We are happy to hear that you were able to create a design easily. Thank you for choosing Popsa and we hope to see you order with us again soon! - Vedie🌻

Rated 5 out of 5 stars

Easy app to use

Easy app to use! If you are doing from phone or laptop the easiest way is to creat a file of the photos you want to use as this saves a lot of time! Easy to make any changes too
Would use again ! I purchased a hard back photo book for a friends birthday

11 April 2026
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Reply from Popsa

Thank you for your kind review ⭐ We’re so happy to hear you had a great experience with Popsa 📸 It really means a lot that you took the time to share your feedback.

Rated 4 out of 5 stars

Thought it was more challenging this…

Thought it was more challenging this time to change the multiple photos on each page. I never did figure it out.

12 April 2026
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Reply from Popsa

Hello Charles, thank you for sharing your experience with us.🙂 We're sorry to hear that you were not able to change the photos in your design. To rearrange the photos in your design, open the design, click and hold the photo you would like to move and navigate to the page where you would like the photo to be. If you need any assistance in future, please let us know via email at trustpilot@popsa.com where we can assist you further. - Vedie🌻

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