Popsa Reviews 126,083

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the photobooks and prints, highlighting the vibrant colors and thick pages. Many people found the user experience to be very positive, describing the creation process as easy, intuitive, and straightforward. Consumers also appreciate the variety of products available and the overall presentation. However, some customers also noted issues with the ordering process, such as not receiving their products or receiving an older version of their design. A few other people also felt that the website navigation could be difficult, mentioning limitations with layout options, text character counts, and automatic photo placement.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the app's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality of... See more

Quality

Reviewers express satisfaction with the product quality. Many customers praise the excellent quality of photo... See more

Order

People report ambiguous experiences with order. Many customers find the ordering process straightforward and... See more

Website

Users describe ambiguous interactions with the website. Many reviewers found the website easy to use,... See more

Based on these reviews

Rated 4 out of 5 stars

Excellent experience, so easy to do and the quality is amazing. The only reason I did not give a five star is because the album cover already started creasing on the front where it bends when you open... See more

Company replied

Rated 5 out of 5 stars

I bought 2 large standard format photobooks from Popsa recently. It took me a while to get used to the design tool, but once I'd got the hang of it, it was fairly easy & intuitive to use. The ordering... See more

Company replied

Rated 5 out of 5 stars

I found the App really straight forward to use. The ability to navigate one's photos on pages was simple and well defined allowing for a comprehensive layout. I am really happy with the product. Writ... See more

Company replied

Rated 5 out of 5 stars

The photo books are so lovely that I usually give 5 stars but actually with each one I’ve done, I click on wanting 2 extra pages but when the book arrives, there are always 2 blank pages at the end... See more

Company replied


Company details

  1. #27 of 38 best companies in Photo printing service

Written by the company

Creating a souvenir for yourself or a gift for that special loved one has never been easier. Capture life's little moments in a beautiful photobook with Popsa.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

126K reviews

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Rated 5 out of 5 stars

size choices

size choices , flexibility to maneuver picture selection allowing comfortability with choose selection is a big help this allows me to be comfortable with my picture choice arrangement

12 April 2026
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Reply from Popsa

Your feedback means so much to us 🌍 We’re delighted you had a great experience — thanks for choosing Popsa 💛

Rated 5 out of 5 stars

Easy to order

12 April 2026
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Reply from Popsa

Thank you for rating us 🙌 We’re really glad to hear you’re happy with our service 😊

Rated 5 out of 5 stars

Use all the time

Use all the time. Easy to use, great features with a high quality reliable service,

12 April 2026
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Reply from Popsa

We’re so glad to hear you’re happy with your experience 🎉 Thank you for choosing Popsa and for sharing your feedback with us.

Rated 5 out of 5 stars

Easy

Easy, once you get the hang of it. Speedy service.

12 April 2026
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Reply from Popsa

Thank you for taking the time to leave a review 🧡 We’re delighted you had a positive experience with Popsa — your support means a lot.

Rated 4 out of 5 stars

Great service and product

Great service and product - only criticism is postage is very expensive

12 April 2026
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Reply from Popsa

Thanks for rating us! We’re delighted that you’re pleased with our products and service. We’ll make sure your comments are shared with the team for future updates. 😊We look forward to capturing your memories in future. - Vedie🌻

Rated 5 out of 5 stars

Popsa was really easy to use

Popsa was really easy to use. Alot of hidden costs though. Start £25 and ended up £69.

Really excited to recieve the end product.

12 April 2026
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Reply from Popsa

Thanks for your lovely review 🌟 We’re thrilled to hear everything went well and hope you enjoy your Popsa product!

Rated 5 out of 5 stars

Great quality photo books

Great quality photo books for my holiday memories. I’ve used Popsa several times and I am always happy with the quality and service. I would highly recommend.

12 April 2026
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Reply from Popsa

We really appreciate your feedback 💫 It’s fantastic to know you enjoyed using Popsa — thanks for sharing your experience with us!

Rated 5 out of 5 stars

Great quality

From past experience with Popsa I know when I receive my order the quality will be great

11 April 2026
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Reply from Popsa

Thank you for your kind review ⭐ We’re so happy to hear you had a great experience with Popsa 📸 It really means a lot that you took the time to share your feedback.

Rated 5 out of 5 stars

This is a great company excellent…

This is a great company excellent customer service. I made a mistake on my fourth book and they corrected it for me at no cost to me. They got back to me as soon as possible and everything went well. I’ll use them constantly for every trip I take and I will make a book through this company.

10 April 2026
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Reply from Popsa

Your feedback means so much to us 🌍 We’re delighted you had a great experience — thanks for choosing Popsa 💛

Rated 5 out of 5 stars

Very easy to order

11 April 2026
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Reply from Popsa

Thank you for your support 🙌 It’s always great to hear from happy customers — we really appreciate you taking the time to share your experience 😊

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate

11 April 2026
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Reply from Popsa

We’re so glad to hear you’re happy with your experience 🎉 Thank you for choosing Popsa and for sharing your feedback with us.

Rated 5 out of 5 stars

Love the hard cover photo books

Love the hard cover photo books. Easy to create and looks amazing. They are great personalised presents too and are always appreciated.

11 April 2026
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Reply from Popsa

Thank you for taking the time to leave a review 🧡 We’re delighted you had a positive experience with Popsa — your support means a lot.

Rated 2 out of 5 stars

I wasn’t happy with my photos they were…

I wasn’t happy with my photos they were cropped and didn’t expect them to look like that lots of picture missing and it wasn’t the original picture I sent

11 April 2026
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Reply from Popsa

Hello Elizabeth, thank you for sharing your experience with us. We're sorry to hear that some of the photos in your order were not properly cropped. Our support team would love to look into this for you.✨ Can you please send us an email with your order number to trustpilot@popsa.com? We look forward to resolving this with you. - Vedie🌻

Rated 5 out of 5 stars

Easier this time

Thank goodness this time before ordering I created an album so it was easy to order . I had to have help with Popsa last time as messed up my order. Pity I can’t pop in as live nearby where you are.

11 April 2026
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Reply from Popsa

Thanks for your lovely review 🌟 We’re thrilled to hear everything went well and hope you enjoy your Popsa product!

Rated 4 out of 5 stars

Slightly confused re how many pictures…

Slightly confused re how many pictures i could add also unsure of how the price goes

11 April 2026
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Reply from Popsa

Thank you for your review. 🙌If you would like to have book of only 20 pages, you can add up to 180 photos (up to 9 per page). However, you can have up to 130 extra pages and 1350 pages in the hardback and softcover photobook. 💫If you face any difficulties in future, please let us know via email at trustpilot@popsa.com and we would be happy to assist you further. - Vedie🌻

Rated 5 out of 5 stars

Very good prompt customer service.

Very good prompt customer service.

11 April 2026
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Reply from Popsa

We really appreciate your feedback 💫 It’s fantastic to know you enjoyed using Popsa — thanks for sharing your experience with us!

Rated 5 out of 5 stars

Easy to move the pictures around easy…

Easy to move the pictures around easy app to use like it a lot

9 April 2026
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Reply from Popsa

Thank you for your kind review ⭐ We’re so happy to hear you had a great experience with Popsa 📸 It really means a lot that you took the time to share your feedback.

Rated 4 out of 5 stars

I love the ease of picking and moving…

I love the ease of picking and moving pictures. I am disappointed in the labelling of the spine of the book (not centred vertically on the spine).

I wish it would automatically know the size of the picture and not auto populate it into a spot that it cuts people off.

10 April 2026
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Reply from Popsa

Thank you for your review and feedback, Catherine🙂 We appreciate your input regarding the layout and labelling of the photobook and will take it into consideration for future enhancements.- Vedie🌻

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