POPSEWING® Reviews 

773
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional leather quality, beautiful craftsmanship, and the fun, highly engaging process of assembling their own custom bags and accessories. Many people also deeply appreciate the prompt and professional customer support, clear video instructions, and remarkably secure packaging that ensures all items arrive safely in pristine condition. However, some reviewers were not happy with occasional delivery delays, missing components, or unexpected product defects. A few consumers additionally experienced frustrating customer service interactions regarding the difficulty of obtaining refunds or satisfactory resolutions for these specific problems.

What people talk about most

Quality

Customers had positive experiences with quality, expressing great satisfaction with the high-grade materials... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting very fast shipping times... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had so much fun making this bag! There were no problems with shipping, customer support responded quickly to a question I had, and the video instructions were easy to follow. I enjoyed learning a ne... See more

Rated 5 out of 5 stars

I love the fact that I can make my own bag and it's high quality. They all look stunning, feel phenomenal and smell like leather (I think that's the best part). The colors are vibrant, the instructio... See more

Rated 5 out of 5 stars

The two items that I bought were well made and the stitching was strong and even … very similar to the seams on luxury leather purses and handbags. The colors that I selected were perfect matches to t... See more

Rated 5 out of 5 stars

This is my third order with Pop Sewing for beginner level diy bags. I have not yet started any of the three bags in this order - cannot wait though - am really excited. Am always checking the site... See more


Company details

  1. Bag shop

Written by the company

POPSEWING™ offers high quality DIY bag, purse kits and handicrafts, helps you sew exquisite, handmade, leather tote, backpack, shoulder, crossbody bags, purse at home. We believe in continuous innovation and evolving to meet modern customer expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

773 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(773)

305 reviews in the last 12 months

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Rated 5 out of 5 stars

Eleven items ordered so far & not stopping!

I have ordered (I think) eleven pieces from Popsewing and I will keep ordering for years to come! The pieces are stunning and so well made, the customer service is amazing and the rewards program is generous to loyal customers.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

This company is too good to be true

This company is too good to be true, the quality exceeds all expectations, their attention to detail is not gone unnoticed. I love my bag and I will be buying more!
The online photos dont do justice for what you recieve. Absolutely STUNNING

I live in Australia and had issues with the postage, which although not the companies fault they were there every step of the way for me and that was deeply appreciated.

This company is the real deal and you needed to buy your dream bag yesterday!

Thankyou so so much
-Sophie

29 | Australia 🇦🇺

25 April 2026
Unprompted review
Rated 5 out of 5 stars

I am really happy with the 2 purses…

I am really happy with the 2 purses that I ordered. The quality and the workmanship is outstanding!! Would highly recommend and they also give out free gifts with purchase and I also got a promo code for a discount on my order!!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product!

Ordered from them for the first time and was very pleasantly surprised. The bag I purchased is very high quality, accurate stitching, looks exactly like the picture, came very nicely packaged and protected with fabric, stickers and nylon. I am super happy and will definitely order again.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Pop sewing is not a very good item and…

Pop sewing is not a very good item and it's a mess. I ordered a lot from here. But this time, I ordered a DIY wallet, but it came close to 2 months without paint or glue, and the leather condition and quality are too low. When I asked about this, it was like this and they said it wasn't returned. I want to return this product because it was bad, but they said no refund, and the customer service is so bad. It's company policy, and I will never buy it here again. I can never recommend it to my friends.

3 April 2026
Unprompted review
POPSEWING® logo

Reply from POPSEWING®

We’re sorry to hear about your experience and understand your frustration. Due to international shipping restrictions, paint and glue cannot be transported through some shipping channels, which is why they were not included in the package..

Regarding the return request, our team follows the return policy for DIY kits. However, we apologize if our communication made you feel unsupported. We will continue improving our product inspection process, product quality control, and customer service experience.

Please contact us with your order number and photos so we can review the issue again and see how we can help.

— POPSEWING Team

Rated 5 out of 5 stars

Good Quality leather items

I have ordered a couple of leather items from this company and the quality is good plus they offer a service which makes up the item if you are not a sewing expert. Polite and courteous service. I would purchase from them again.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Very satisfied. I wanted a small bag for an upcoming trip. After purchasing, I sent them a quick message on WhatsApp to inquire if the bag would arrive before my trip, which was a little over a month from then. Much to my surprise, it came in about 2 weeks. Also they got back to me pretty quickly, considering the time change. Glad I planned ahead either way.

Will be purchasing again in the future.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

This purse exceeded every expectation I…

This purse exceeded every expectation I had. The quality, structure, and attention to detail are truly exceptional. I ordered both the gray and the pink, and I am absolutely in love with both. The craftsmanship feels far more elevated than I anticipated, and the final result looks stunning. I could not be happier with my purchase.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Overpriced and No Returns – Extremely Disappointing

I strongly regret purchasing this clutch DIY kit. At $224 USD, this is outrageously expensive for what you actually receive.

The product is misleading from the start. It is sold as a DIY kit, tools are NOT included. After receiving it, I realized I would need to spend even more money just to complete the project. That is unacceptable at this price point.

The difficulty level is also completely unrealistic unless you already have advanced leatherworking skills. It is extremely difficult to produce a decent result, which defeats the purpose of buying a DIY kit in the first place.

Customer service made the situation even worse. When I requested a return, they refused outright. Instead, they offered options that all required me to spend MORE money, either buying additional tools or paying them to finish the bag for me. I even offered to accept store credit just to return the item, and they still refused. This kind of no-return policy feels unfair and unreasonable.

On top of everything, there are quality control issues. The hardware does not properly align with the pre-punched holes in the leather, making assembly even harder. One of the screws was defective and didn’t even have the proper cross top like the others. I have photos to prove these defects.

Overall, this product is overpriced, poorly designed, I would give zero star if I could. I would strongly advise others to avoid this kit. My clutch is a garbage now, can't install the hardware

3 April 2026
Unprompted review
POPSEWING® logo

Reply from POPSEWING®

We’re really sorry to hear that this kit did not meet your expectations, and we truly appreciate you taking the time to share such detailed feedback.

Our DIY kits are designed for people who enjoy hands-on crafting, and advanced kits in particular require more skills such as edge painting, gluing, and stitching. As stated on our website product page, some tools are not included and need to be prepared separately, as different crafters may already have their own preferred tools.

We understand your concerns about difficulty level, value, and the final result not matching what you expected, and we’re very sorry for the disappointment this has caused. We also regret the issues you experienced with hardware alignment and the defective screw.

Regarding your return request, our team does follow the return policy for DIY kits. That said, we’re sorry if our previous communication and solutions did not feel helpful or supportive enough.

Your feedback is very important to us and has been shared with our team for review on product design, quality control, and customer experience.

If possible, please kindly send us your order number and photos of the issues, so we can take another close look and see how we may assist you further.

— POPSEWING Team

Rated 5 out of 5 stars

Very nice product

Very nice product, I will definitely purchase again! The ordering process was easy, and while the shipping took a little while, it was worth the wait for this quality, hand-sewn product.

5 March 2026
Rated 5 out of 5 stars

Beautiful bag

Beautiful bag. The red is gorgeous. I got a size 30. Materials are good quality, looks expensive. Now I want a 25 in blue jean!

4 March 2026
Rated 5 out of 5 stars

Great customer service

Great customer service. They respond very quickly to questions and are always friendly and helpful. The products are also excellent—I ordered a second bag because the first one exceeded all expectations in terms of quality and design.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product and fun project

I received the Top Grain Leather Sellier Platnium DIY Kit for Christmas and it was by far my favorite gift. It was just the right level of challenge of crafting. The bag turned out beautifully and is very high quality. Their customer service was quick and answered my questions. I just received my second DIY Kit (passport wallet) from them and can't wait to assemble it!

25 December 2025
Unprompted review

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