POPSEWING® Reviews 

773
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional leather quality, beautiful craftsmanship, and the fun, highly engaging process of assembling their own custom bags and accessories. Many people also deeply appreciate the prompt and professional customer support, clear video instructions, and remarkably secure packaging that ensures all items arrive safely in pristine condition. However, some reviewers were not happy with occasional delivery delays, missing components, or unexpected product defects. A few consumers additionally experienced frustrating customer service interactions regarding the difficulty of obtaining refunds or satisfactory resolutions for these specific problems.

What people talk about most

Quality

Customers had positive experiences with quality, expressing great satisfaction with the high-grade materials... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting very fast shipping times... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had so much fun making this bag! There were no problems with shipping, customer support responded quickly to a question I had, and the video instructions were easy to follow. I enjoyed learning a ne... See more

Rated 5 out of 5 stars

I love the fact that I can make my own bag and it's high quality. They all look stunning, feel phenomenal and smell like leather (I think that's the best part). The colors are vibrant, the instructio... See more

Rated 5 out of 5 stars

The two items that I bought were well made and the stitching was strong and even … very similar to the seams on luxury leather purses and handbags. The colors that I selected were perfect matches to t... See more

Rated 5 out of 5 stars

This is my third order with Pop Sewing for beginner level diy bags. I have not yet started any of the three bags in this order - cannot wait though - am really excited. Am always checking the site... See more


Company details

  1. Bag shop

Written by the company

POPSEWING™ offers high quality DIY bag, purse kits and handicrafts, helps you sew exquisite, handmade, leather tote, backpack, shoulder, crossbody bags, purse at home. We believe in continuous innovation and evolving to meet modern customer expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

773 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(773)

305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Birk inspired bag.

The whole process of ordering a bag was easy. I purchased a ready made bag, it’s very well made, the leather is nice, the color is beautiful. Shipping was good.

30 December 2025
Unprompted review
Rated 4 out of 5 stars

Order arrived quickly

Order arrived quickly, color was true to photos, and was very well crafted. The price point is fair for the quality and the end result was successful. One thing that I think needs improvement is having to reach out for directions on construction for the kit. Overall, I would like to buy additional kits to make from this company and hope in the future they include easier to access or included directions.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

The JACKIE bag kit took about 3 weeks…

The JACKIE bag kit took about 3 weeks to arrive. I messaged the company for the link to the tutorial video but they ignored me. How am I supposed to make the bag without instructions?!! Why don’t you include the instructions in the kit instead of making us message through WhatsApp and then keep waiting for nothing. I don’t want to give you my number. WOULD NOT RECOMMEND. The quality does not look like leather. It’s very fake cheap plastic.

2 February 2026
Rated 5 out of 5 stars

Handbag is perfect

The handbag I ordered is absolute perfection. The ordering was easy, and questions I had were answered promptly on WhatsApp, and the shipping was fast. I highly recommend this company for pre-made handbags. The packaging was equally perfect.
Excellent quality and service :)

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely flawless purse

Absolutely flawless purse. My only concern was my own fault for not measuring size as I wanted a medium/large bag as I already have extra large size. But this one was smaller than I wanted. I should have measured. But the bag is beautiful.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I just ordered my third and fourth bag…

I just ordered my third and fourth bag to make from Popsewing! My first bag was with Top Grain leather and PU, and my second bag was all Full Grain leather. While you can tell the difference, both bags are absolutely gorgeous! I have received so many compliments and friends can not believe I made these on my own.

Customer service at PopSewing is top-notch! They are responsive, helpful, and always offer solutions to any question you have. My next bag is custom, and they patiently helped me with the right leather and color choices. I did have a billing question, and they immediately remedied the issue.

I'm a very happy customer!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

I love the bags

I love the bags! I bought two of them and the quality is great just like I picture them, I’m very happy with my purchase ✨

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Legit company with great quality…

Legit company with great quality products, especially genuine leather DIY KITS to create your own handbags. Products are shipped quickly and neatly, instructions are helpful and the end result when you make the kits following their tutorials is fantastic. Highly recommend it! Ive bought several bag kits from them already!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I love all their products

I love all their products. I bought a Birkin 30, a Jypsiere, a Lindy 26, a Kelly wallet and a small wallet. I sew all of them and enjoyed every single piece. It’s my pass time while I’m on sick leave. I highly recommended their products.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

I got the Birkin platinum bi colour…

I got the Birkin platinum bi colour d.i.y. kit.There were plenty of tutorials online to give you a lot of help,so it was pretty easy to sew.The quality of the leather was great and all the accessories that you needed were included.I found it helped if you matched up the holes with leather pins and cotton markers.I would like it if there was a 35 birkin d.i.y. to make too, not just a ready made one.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

I bought a large pre-made bag for traveling for $199. Same dimensions as Hermes Birkin 40. Its almost cavernous- easily holds my 17" laptop plus everything needed for a weekend away. Beautiful leather and well-assembled.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

The best!

Honestly, this has become my favorite online store. The team is amazing when you need help or support. The products are so well made and stylish. Thank you for the continued greatness! :)

26 March 2026
Unprompted review
Rated 5 out of 5 stars

There’s no words / Absolutely Beautiful

There’s no words ! To describe the workmanship and the quality of this bag! Birkin 40 cm black and silver for work. I’m a male who understands the beauty in quality . Popsewing is superior bar none.

It’s absolutely beautiful. I’ve ordered a birkin 25 cm rough for my sister for her birthday just waiting its arrival.. i’m about to order another for myself, this time with crocodile . Love! prefer pre made, frankly because I suck at putting things together. Before going anyhere else to purchase your kits or your premade bag start right here with popsewing.com you’ll won’t go anywhere else. I guarantee it.
Christopher McCracken

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I am obsessed with their Birks and…

I am obsessed with their Birks and Kellis, have bought 9 of them in my favorite colors as well as a number of different bag charms! Outstanding customer service, personalized communication, it has been a joy to deal with the team (thank you Fiona and Cathy!) and all the products I have purchased have been exquisitely, carefully made with attention to detail.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Popsewing is not transparent about their policies.

This company advertises as if it is an American company. Their policy has a 30 day return policy. Great, right? Well guess what? When you let them no that you are not happy with the purchase (front straps are not long enough and it bunches up the front of the purse). In addition, when you attempt to add the body cross strap to the purse, you spend five minutes trying to fight with the purse and straps to get the straps to attach!!

Furthermore, they gaslight you and tell you that the purse is just”made that way”. Emails back and forth for 1.5 weeks trying to convince you why you should like the purse.

Anyway, and this is the big part. This company is located in China!!! They WILL NOT pay the return shipping for the purse (around $70!!) and will only send a partial return (I had to pay $35 for the company to SEW the purse together.) They will not return the Sewing fee!

I just was not happy with the purse and I spent $188 for the purse and to have them sew the purse together (they do offer an option for YOU to sew it together and you will not be charged the $35)

I feel This company misrepresents themselves. They say “ Thirty (30) return policy but neglect to tell you that you will have to pay $60-$70 to RETURN the purse to them!!!

So, YOU DECIDE. Would you want to go through all of this.

3 February 2026
Rated 5 out of 5 stars

I ordered the ‘Leather Teddy Bear…

I ordered the ‘Leather Teddy Bear Charm’ on Jan 31 from Australia and it arrived on March 7. I got it with the handsewn service and it came so well made and cute! I’m obsessed! I’d say the quality is a 10/10. They even gave me a free little rainbow charm. The team are very nice and caring :) Overall, I’m very satisfied with the end product and grateful for their kindness.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic & frienfly assistance

Timely updates throughout the whole purchase and shipping process, a really beautiful bag that came together so well coupled with super helpful team on the WhatsApp chat made this buying experience a pleasure as always!
Thanks particularly to Fiona and the entire customer support team at Popsewing!

4 February 2026

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