Kindly update me pls regarding the status of my order, until now no movement from country of origin, it was said that the delivery period within 5-7 days from placement of order,I placed my order las... See more
Company replied
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Review summary
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Hello Sofia, Thank you for your update and for initiating the refund successfully. I appreciate your support. Please send me the ARN (Acquirer Reference Number) as soon as it become... See more
Company replied
I ordered mobile through seeing in… I ordered mobile through seeing in tamara i thought it was good because it is available in tamara but now I understand why people gave bad reviews king check my... See more
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i order on 16 October now they are saying your order is ready to ship but no one is on customer support only robot msg this is my order id i will give 5 star if i get successful my order 2442e589-... See more
Company details
- Electronics store
- Mobile Phone Shop
- Computer & Accessories store
- Computer Shop
- Electronics Company
- Online marketplace
Written by the company
Looking for a smart way to get awesome electronics without burning a hole in your wallet? Well, you've just hit the jackpot with Popsy! 🎉 Here's the scoop: Popsy is the New Way to buy Electronics, the place where your tech dreams meet crazy-good prices. Imagine getting your hands on smartphones, tablets, and laptops from the top brands, all at jaw-dropping discounts – up to 70% off, to be exact! Why should you choose Popsy? Simple. We're all about you and your budget. Our gadgets are not just affordable; they're also quality-checked and come with a solid 12-month warranty. That means you're getting the real deal without the hefty price tag. But here's the best part – when you buy from Popsy, you're not just treating yourself; you're also helping the planet. Yep, we're big on recycling and reducing electronic waste. So, it's like getting cool stuff while being an eco-hero. How awesome is that? Ready to score big on gadgets and be a superhero for the planet? Dive into Popsy – where the prices are low, the gadgets are high, and you're in for a win-win deal. Trust us; you won't want to miss this! See you at Popsy! 🌟
Contact info
3141 Anas Bin Malik - 8292 Al Malqa District, 13521, Riyadh, Saudi Arabia
- support@popsy.app
- popsy.app
2.8
Average
653 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
S22 ultra
I received my order, an S22 ultra, and it was in a great condition!
11 September 2024
Unprompted review
Reply from Popsy
Thank you for your feedback! We're so glad to hear that your S22 Ultra arrived in great condition. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new phone!
I confirm similar experience with this…
I confirm similar experience with this company. No order delivered and no refund and no reply for their supposed email address. I advise strongly people no to use the app. I would actually give it 0 stars if it was possible. I believe it is a scam. I have sent more emails to their support. Curiously, they reply to all the reviews. Perhaps they should spend more time answering to their customers directly
12 September 2024
Unprompted review
Reply from Popsy
Hello,
We are truly sorry to hear about your experience and understand your frustration. It’s concerning to learn that you’ve faced issues with both the delivery of your order and the response from our customer service.
Please know that your feedback is important to us, and we take these matters seriously. We are actively investigating the situation to address the problems and improve our processes.
If you’re still awaiting a resolution, please contact us directly by chat or email with your order details so we can prioritize your case and work towards a swift resolution.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Best regards,
Popsy Team
Terrible customer service
Terrible customer service. After i had requested a return, the courier hadn't come. The phone itself was bad quality. 100% battery life only lasted for maximum 1 hour even though the battery health was 100%. All in all, I felt very cheated by Popsy. I do not recommend buying refurbished phones from this seller. Learn from my mistakes
8 September 2024
Unprompted review
Reply from Popsy
Dear Muna,
We’re sorry to hear about your experience and appreciate your feedback. We regret that the courier did not arrive and that you’re dissatisfied with the phone’s quality.
To resolve this, we will arrange for the return of your phone and provide a replacement. Please send us your order number via email at returns@popsy.app, and we will take care of the rest promptly.
Thank you for giving us the opportunity to make this right.
Best regards,
Popsy Team
Worst customer service.
This morning, I contacted customer service to cancel my order by sending an email with my phone number and order ID number. However, I haven't received a response to my email, and I was surprised to receive an update confirming my order, indicating that my order will soon be shipped. Additionally, they don’t have a WhatsApp number where customers can speak with a real person. I would not recommend buying anything from them; they seem like a scam.
If you are from the company and reading this, please don’t reply with a standard message asking me to contact you at chat popsy.app or at the support/contact @popsy.app. I have already done that, and my issue remains unresolved, which is why I am writing this negative review. I will continue to post negative reviews on all your platforms until you contact me and refund my money. if you really want to help this is my order ID number: 3c8eeabe-5061-4150-a002-317e345085d1
5 September 2024
Unprompted review
The worst site I dealt with and I was shocked by his bad treatment
In fact, this is the first time I have dealt with Popsy.
Unfortunately it was a very bad experience, they are a company that does not respect their customers and does not believe them, they only work in one direction, which is that the customer is wrong and must pay for a malfunction that he has no hand in.
I tried more than 8 times to explain that the problem appeared suddenly and not from me, but they only listen for their own benefit.
I will not leave them and I will present my problem in all types of social media, including this email, and I will not advise anyone to buy from them because they are an untrusted company and unfortunately the customer does not care about them.
Dr. Idrees
3 September 2024
Unprompted review
Reply from Popsy
We’re truly sorry to hear about your experience and deeply regret that it didn’t meet your expectations. Your feedback is invaluable to us, and we take such concerns very seriously.
Please contact us directly at contact@popsy.app with your order details so we can address the issue and work towards a resolution. We are committed to improving our service and hope to have the opportunity to restore your trust.
Thank you for bringing this to our attention.
9d838d45-82df-468c-a791-6b075887012b
9d838d45-82df-468c-a791-6b075887012b
This is my order number made August 11, 2024 for an Iphone 13 mini but until now no Update. No customer number to call, email reply the same auto reply. It was my mistake ordering to this scam site.. If only I know I won't order to this site. We worked hard for the money we pay you. At least update us regarding our order when it will come? is it really coming??
11 August 2024
Unprompted review
Reply from Popsy
Dear,
We apologize for the inconvenience and delay you’ve experienced with your order. We understand how important this is to you.
We are currently reviewing the status of your order and will provide you with an update as soon as possible. We are committed to resolving this issue and ensuring your satisfaction.
We will contact you directly in aim to provide you with more details.
Regards,
My order since August 12, 2024 until now NOT come
I am so worried about my order still the status Order Rceived and there is no Update. No customer care number to call. After reading many reviews about the site saying it is a FRAUD, SCAM - item will never come.. I am almost believing it is really because no update of my Order. I am still hoping my order will come.. Pls help..
12 August 2024
Unprompted review
Reply from Popsy
Dear Ali,
We sincerely apologize for the concern and frustration you’re experiencing. We understand your worries about the status of your order.
Please be assured that we are urgently investigating your order. We will send you the soonest an updated regarding your order and stay in contact with you promptly.
Thank you for your patience and understanding.
Best regards,
Delivery issues amd poor customer service
It is unacceptable that my order for a MacBook Pro, placed on August 17th, 2024, is still "under preparation" after 7 days. Despite repeated attempts to contact customer service, I have not received a clear answer regarding the status or expected delivery date of my order #9e46a2d4-7a74-4b1d-96a2-e37a11cae7ee.
As this laptop is urgently needed for my daughter's studies, this delay is causing significant inconvenience. If the issue is not resolved promptly, I will have no choice but to seek a refund and purchase from a more reliable source.
25 August 2024
Unprompted review
Reply from Popsy
Dear Ramy,
We apologize for the delay with your MacBook Pro order and understand the urgency. We are currently investigating the issue, as this is not a common occurrence.
Your satisfaction is important to us, and we are working diligently to resolve this promptly.
Additionally, we will offer you a discount on your next purchase to apologize for this unexpected delay. Our team will be in contact with you shortly.
Thank you for your understanding
Customer support was fantastic
Customer support was fantastic; they were quick to answer my queries and provided clear and helpful information. The shipping was prompt, and the phone was well-packaged. The battery life is excellent, and all features work perfectly.
1 August 2024
Unprompted review
Reply from Popsy
Thank you Desiree for your fantastic feedback! We’re glad to hear you’re pleased with our support, shipping, and product. Your satisfaction is our top priority.
Amazing service and the delivery was…
Amazing service and the delivery was fast
Highly recommended
Keep it up
23 August 2024
Unprompted review
Reply from Popsy
Thank you for your great words! We’re delighted you’re happy with our service and delivery. Your recommendation is much appreciated.
Affordable pricing
Affordable pricing, wide product range and customer service is excellent.
23 August 2024
Unprompted review
Reply from Popsy
Thank you for your kind words! We're thrilled to hear that you found our pricing affordable, enjoyed our wide product range, and had an excellent experience with our customer service. We appreciate your support and look forward to serving you again!
Reply from Popsy
Thank you for your feedback! We're delighted to hear that you had a smooth experience with our app. If you have any suggestions or need assistance in the future, don't hesitate to reach out. We're here to help!
Fast Delivery, amazing prices and options
So many options to pay compfortably, and have the latest technologies at affordable prices. Awesome customer care service as well
16 August 2024
Unprompted review
Reply from Popsy
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our fast delivery, pricing, and payment options. It's also wonderful to know that our customer care team was able to assist you effectively. We strive to offer the best service possible, and your review motivates us to keep up the good work. If you need anything else in the future, we're here to help!
Reply from Popsy
I'm sorry to hear that you're experiencing issues with your phone battery. Please reach out to our customer support team with your order details at (support@popsy.app), and we will assist you in resolving this matter as quickly as possible.
I purchased Samsung mobile
I purchased Samsung mobile, but it’s opened already from back side, camera cover also opened. 1st time i purchase from you but really bad service
7 August 2024
Unprompted review
Reply from Popsy
Greetings! May I kindly request your order number? We appreciate your cooperation.
Reply from Popsy
Thank you so much for your positive feedback! We're thrilled to hear that you love the quality of the item. Your satisfaction is our top priority, and we appreciate your support. If you ever need anything else, feel free to reach out. Enjoy your purchase!
Decent ✅
I actually got the product within the 7 day mark. But the issue is that once the purchase is made. I found that communication is a bit laggy with the Popsy. All in all, I’m satisfied with the product.
7 August 2024
Unprompted review
Reply from Popsy
Thank you for your feedback! We're glad to hear that you received your product within the expected time and that you're satisfied with it. We apologize for any communication delays you experienced and appreciate your patience. Your input helps us improve, and we'll work on making our communication more prompt. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Reply from Popsy
Thank you for your feedback! We're delighted to hear that you were satisfied with our service. If there's anything specific you enjoyed or think we could improve, please let us know. We look forward to serving you again!
Unfortunately this last time I will buy…
Unfortunately this last time I will buy from you. After tacking my money you cancel the order. Kind of cheating. Please refund my money and send email to tabby to stop the transaction.
28 July 2024
Unprompted review
Reply from Popsy
I’m truly sorry to hear about your experience. I understand your frustration and sincerely apologize for the inconvenience caused.
Sometimes, due to a high volume of orders, items may unexpectedly go out of stock, which is beyond our control. When this happens, we cancel the order immediately upon noticing the issue, allowing you to choose an alternative model or color that suits you best.
We have initiated a refund for your order and will ensure that Tabby is notified to stop the transaction.
Thank you for bringing this to our attention, and I appreciate your patience, please feel free to reach out to us on: support@popsy.app
I received the item after 4 months of…
I received the item after 4 months of my ordering, which is now useless for me, since I purchased the item from another source.
1 July 2024
Unprompted review
Reply from Popsy
I’m truly sorry to hear about the delay in receiving your item and understand how frustrating this situation must be. We strive to ensure timely deliveries.
If you would like to discuss a return or refund, please contact our customer support team at (support@popsy.app), and we’ll be happy to assist you. We appreciate your feedback and will work to improve our processes to prevent such delays in the future.
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