Porch Pirates Mystery Boxes Reviews 

223
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the element of surprise and the enjoyment derived from opening their mystery boxes, often finding useful items and good value. Many also report receiving high-value products like designer bags or electronics, with some experiencing quick and timely delivery. However, some customers also noted significant dissatisfaction with item quality, frequently mentioning broken, used, or low-quality products, and items of very low value. Additionally, several reviewers reported issues with order fulfillment and delivery, including long delays, unreceived boxes, or problems with shipping labels and refunds.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers expressing delight over high-quality, fun,... See more

Order

People report ambiguous experiences with order, with many expressing significant frustration over unfulfilled... See more

Quality

Customers had negative experiences with quality, with many reviewers expressing disappointment and finding... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Value for money

Reviewers highlight ambiguous aspects of value for money, with many expressing dissatisfaction, feeling they... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 5 out of 5 stars

I was so excited to be one of the first to grab a Porch Pirate Mystery Box, and wow totally worth it! The surprise factor is amazing, and I got some incredible goodies, including a Michael Kors crossb... See more

Company replied


Company details

  1. Novelty shop

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.4

Average

TrustScore 3.5 out of 5

223 reviews

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Asks customers to review

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Replied to 10% of negative reviews

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3.4

All reviews

(223)

209 reviews in the last 12 months

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Rated 4 out of 5 stars

Boxes!!! Love These

I got useful things valued way over the cost of the box, and got my first two last week. And so much fun to open. Ordering more tonight!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Made an order for $1200 3 months ago…

Made an order for $1200 3 months ago and never received ANYTHING or my money back!!! Have called, emailed, and reached out on messenger with no response!!!

10 December 2025
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

Hey Stachia, it looks like you purchased a pallet order for pickup and it has been here at our facility for a while. The phone number on your order doesn’t appear to be valid, please email me: austin@porchpirates.us so we can arrange LTL.

Rated 1 out of 5 stars

Ordered 5 boxes

Ordered 5 boxes, and received one. Zero response from Customer service regarding the other 4. Shipping shows only one sent, the rest have been ordered but not shipped. (and of course paid for)

27 November 2025
Unprompted review
Rated 1 out of 5 stars

On Dec 22

On Dec 22, 2025 I purchased multiple boxes-9 to be exact for a corporate event. I have not received tracking, nor have I received a response to my phone call or email. I did receive a response from a Facebook message saying they would be shipping soon. That never happened. I’ll be disputing it with my bank. DO NOT WASTE YOUR MONEY!!

17 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM PORCHPIRATES!!!!

DO NOT BUY FROM PORCHPIRATES!!!!
I ordered a subscription to send me 1 box a month. I started in August and got nothing. Emailing them took several messages before they responded that shipping was slow and it would ship the following Monday. Never received, but they were quick to process the next months box. After waiting since August for something and sending a bunch of emails that were never returned, I did a chargeback and will not buy anything from them again!!

3 August 2025
Unprompted review
Rated 1 out of 5 stars

Was super excited to try this and…

Was super excited to try this and experience the mystery box. Still haven’t received the box and several attempts to email and a phone call has not resolved it to date. Requested a refund and waiting for an answer Credit card company will be next step if they don’t step up. Disappointed for sure.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Pitiful for a mystery box.

Pitiful for a mystery box.
I've ordered many mystery boxes and decided to try this one....mistake. Ordered the Classic Liquidation Mystery box for a party. Glad I opened before taking it somewhere. 7 items, most school supplies (2 pencil sharpeners, notepad and loose leaf paper), xmas bows, mini 2x3 frames and a pair of shoes. Everything but the shoes could have been purchased at Dollar Tree. Ordered and never shipped until I contacted them. Horrible company, no response from them when I contacted them about the awful products in the box. Wrote a review about the box and they use a 3rd party. My review is not on their site.
Update... I've continued to try to get a response from customer service and as of 3/27/26 still nothing, they will not answer.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

I would rate this 0 stars if I could

I would rate this 0 stars if I could. The items were mostly genuine junk. Random parts you couldn't identify like rubber parts or metal hinges that went on stuff that wasn't included. Soiled sheets. Stuff that stores clearly couldn't sell and threw away.

Whoever owns this company went dumpster diving and then had the audacity to charge $70 a box for literal garbage. My family bought an entire pallet and ended up with nothing more than one or two items of low value that we kept. The rest went straight back to the garbage it came from.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

To ship or not to ship’

I have not had the best experience with this company. Their advertising is amazing but they do not live up to it. The first time I ordered it had been over 2 months without a response. I requested a refund claiming they were fraudulent.

I tried again a few months later ordering 3 different packages(7/25) it is 12/25 & have had nothing but empty promises. One box I received that was ok. Waiting for the 3 box they offered a beauty box & a classic box. The beauty box had 2 used items, 2 broken items, 1 expired item & 3 items that were new or sellable. I was not impressed with the classic box that was sent.

This company has poor business practice & doesn’t deliver the value they claim.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Junk and bad service

There is a local company that buys pallets of these then sells them. I bought two and they were all junk. All Amazon returns that were opened, used, broken, or missing pieces. I left a comment on the local place’s website about the quality of the box and they said porch pirates would be reaching out to me. About two week later porch pirates called and asked for my address to send me two new boxes. I was excited at the prospect of potentially getting something better than the first two boxes. They sent me tracking numbers that day. Over a week later the boxes still hadn’t been dropped off at ups. I reached out to the company and they said they had been busy but would ship them soon. Then I reached out again a week later when they still hadn’t shipped and they said it was because of bad weather and they would ship the following Monday. It’s now been over a month and the boxes still haven’t shipped. And the company won’t respond to my emails. I would not recommend buying with this company. Their customer service is terrible.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Less than one star

Less than one star. Ordered two boxes 12/3 and nothing was ever sent. No customer service. No packages. I live in the same state, this is unacceptable. No holiday gifts. Xmas ruined. Contacted the BBB and porch pirates said I am lying 😅 so now I dedicate my formidable talents to warn the world.

21 December 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointed in Porch Pirates

Very disappointed in Porch Pirates. I have ordered 3 boxes from them in 2 transactions and since August the only box I have received is the Skalawag Box. The first box I ordered was cancelled due to an apparent error on their part and would immediately been refunded. It even showed on the Shop App that it was refunded. Stupidly, I thought it was safe to send another order for 2 more boxes as I thought they had good intentions. Not so, I have only received the smallest box which was fun to receive. But have not received anything else. If the would just send me 2 of the large boxes - WHICH I HAVE PAID FOR - I would be perfectly happy, but they have not even had the courtesy to reply decently to my communications to them. BUY AT YOUR OWN RISK. Date of experience is and guesstimate.

15 August 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!!!

BUYER BEWARE!!!! DO NOT ORDER FROM THEM! All they do is take your payment and never send out a purchased mystery box!

I ordered a mystery box in August 2025, I never received it!!! Now its 4months later and have emailed them several times about this issue and I got a lie of a response telling me they would overnight and ship out next day, well that was a big fat LIE! It wasnt shipped out. Its a scam and they are thieves 😤

10 August 2025
Unprompted review
Rated 1 out of 5 stars

First and last time!

This was my first time ordering and it will be my last!. The box had 6 items and not even half way full. Item #1 - a small bag of Christmas bows, #2- a pair of shoes with a retail value of $30,#3- a pack of college ruled filler paper, #4- a small writing journal, #5- a cheap dollar store pencil sharpener, and #6- a 4 pack of 2x3 picture frames! This box was $89, but I believe I got it on sale for $76. I also wrote a review right on there site and it's funny that I don't see it.

2 December 2025
Unprompted review

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