Porsche Newcastle Reviews 

134
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Purchased a beautiful Porsche Cayenne S ehybrid from Porsche Newcastle. Really pleasant car purchase experience and superb service from David and Cameron. And an enjoyable 300 mile journey down to Lon... See more

Company replied

Rated 5 out of 5 stars

Great day out at Roxburgh golf course. Made very welcome by all the Porsche Newcastle team , the Porsche golf team for excellent organisation of the day , all with superb hospitality by th... See more

Company replied

Rated 5 out of 5 stars

The whole buying experience was truly exceptional. Porsche Newcastle sourced a car to the spec' I was looking for, kept me well informed, and sorted everything so that my long journey to see/buy the... See more

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Rated 5 out of 5 stars

Many thanks to all the team at Porsche Centre Newcastle, including Scott, Nick, Lee, James, Fraser, Ben Dale and Chris Archer for making my personal buying experience with yourselves simply except... See more

Company replied

Company details

  1. Porsche dealer
  2. Vehicle Parts Shop
  3. Car accessories shop
  4. Vehicle Repair
  5. Electric vehicle charging station
  6. Used car dealer

Written by the company

Porsche Centre Newcastle Since the first Porsche emerged in 1948, every model created has delivered an unrivaled driving experience. The Porsche principle is unique throughout the world of automotive engineering. It represents a company with strong ideals and a definite view how to approach things . JCT600 have represented the Porsche brand since 1967 .Driven by the motivation to take the innovative ideas of Ferry Porsche and use them to develop intelligent technologies, the promise to never forget where they came from and to focus on what Porsche do best: build exceptional sports cars.


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4.7

Excellent

TrustScore 4.5 out of 5

134 reviews

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4.7

All reviews

(134)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Louis Do- Porsche ambassador

Louis, was a real ambassador for Porsche Newcastle. Approachable, Knowledgeable and extremely personable. He is clearly passionate about the brand and this overspilled to ourselves; hence the purchase.

We had previously viewed a model at another dealer, but Porsche Newcastle and Louis were head and shoulders above the rest. This was our first Porsche purchase and suspect it won’t be the last! It was by far the best experience we have ever had buying a car - but this was no ordinary car, it’s an experience and well worth waiting for.

We purchased an older model, but the care, service and attention to detail we received, was as if we were buying a brand new and the most expensive car on the lot. This shows the integrity of the brand and its high standards - Louis reflected those admirably. Our dealings with Louis and the team were faultless. Not only did they get to know what you were really after, but clearly knew the cars and their previous owners, which speaks volumes. At no point was there any sales pitch, genuine staff, who were knowledgeable, and focused on relationship building to spread the passion for the brand. The follow up and support is clear. If you have ever wondered about a Porsche, or not then maybe you should - contact Louis, he will find out what you’re after if he can’t find you the perfect car and experience, I don’t know who will! Thanks again M&D Thornton

12 August 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Dear Mr. & Mrs. Thornton, Thank you so much for such a thoughtful and detailed account of your experience with us at Porsche Centre Newcastle. Your words truly mean the world to our entire team. We’re delighted to hear that Louis made such a positive impression and reflected the passion, knowledge, and care that we strive for in every customer interaction. His enthusiasm for the brand is genuine, and knowing that it played such a key role in your decision makes this feedback even more special. It’s wonderful that your first Porsche experience was everything you hoped for — and more. Whether it’s a brand-new model or a cherished older one, we believe every Porsche deserves the same level of attention, and every customer should feel valued and appreciated. We’re thrilled that came through in your visit. Thank you again for placing your trust in us, and for recognising not only Louis, but the entire team’s focus on building genuine relationships rather than delivering a sales pitch. We look forward to being part of your Porsche journey for many years to come — and can’t wait to welcome you back when the time comes for your next one. Warmest regards, Porsche Centre Newcastle

Rated 5 out of 5 stars

Masterclass

Every step with purchasing a car at Porsche Newcastle has been handled with professionalism and customer satisfaction. They leave no stone unturned. In this case, the aftercare masterclass of Freya was spot on. Any questions I still had were answered, leaving you confident in your driving experience.

16 July 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for sharing such positive feedback about your experience with us at Porsche Centre Newcastle. We’re thrilled to hear that every step of your journey was handled with professionalism and care — that’s exactly the standard we strive to deliver.

Rated 1 out of 5 stars

Terrible service from these guys

Terrible service from these guys . Took my deposit of £3,000 and the salesman said it would be returned within 3 days , it took over 7 days in the end . They Conduct business over wats app which is very strange and do not reply to emails . They may reply to this with a host of excuses etc… I have the whole wats app trial . I have never conducted business over a wats app conversation . Avoid these guys , very unprofessional.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Freya explained everything we needed to…

Freya explained everything we needed to know and gave us her contact details for future reference, lovely young lady who didn't mind repeating things to us for clarity (and we asked so so many questions!!). Would highly recommend her as a brilliant member of the Porsche Newcastle team.

20 June 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you so much for your thoughtful comments. We’re delighted to hear how well Freya looked after you during your visit. Her patience, clear explanations, and willingness to answer every question really do reflect the customer-focused approach we aim for, and she’ll be so pleased to know she made such a positive impression.

Rated 5 out of 5 stars

Porsche Newcastle

I was lucky enough to be invited to the Porsche Newcastle branch golf qualification event at Matfen Hall. We were very well looked after by all the staff throughout the day and we had a fantastic game of golf with good company Even the weather was gorgeous. Thank you for a great day.

11 June 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

We’re so pleased you were able to join us for our Porsche Newcastle golf qualification event at Matfen Hall. It’s fantastic to hear that you enjoyed the day — from the hospitality to the golf itself (and even the weather playing its part!).

Rated 5 out of 5 stars

Freya’s Masterclass

Freya was very well prepared for my Masterclass and she executed it very well. Freya was able to help me in setting up Porsche Connect and I have been able to enjoy the Car much more after Freya’s thorough overview.
Thank you Freya.

12 May 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for sharing such kind feedback about your Masterclass with Freya. We’re delighted to hear that she was so well prepared and able to guide you through Porsche Connect, helping you get even more enjoyment from your car.

Rated 5 out of 5 stars

Visited Porsche Newcastle JCT600

Visited Porsche Newcastle JCT600 to view an approved used 911GTS, our host being Graeme Ross. An absolute pleasure to visit the Dealership, with Graeme making the day.
Great hospitality, made to feel very welcome with no sales or time pressure. Very good discussions and information across the board and in detail of the GTS.
Great relaxed atmosphere and very good overall impression of a business centre ran well!
Thank you.

5 May 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for taking the time to share such wonderful feedback about your visit to Porsche Centre Newcastle. We’re delighted to hear that Graeme made your experience so enjoyable, providing a warm welcome, detailed discussions, and the relaxed atmosphere we always strive to create. It’s fantastic to know the hospitality and professionalism of the team left such a strong impression. We’ll be sure to pass on your kind words to Graeme, who will be very proud to have made your visit so memorable. We truly appreciate your comments and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Freya was fantastic for the Porsche…

Freya was fantastic for the Porsche Masterclass post purchase of the car, knowledgable, friendly and a great representation of porsche. Thank you

18 April 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for your kind words about your Porsche Masterclass. We’re so pleased to hear that Freya made the experience both informative and enjoyable. Her knowledge, friendly approach, and passion for the brand really do make her a fantastic representative of Porsche, and she’ll be delighted to know she helped you get even more from your car. We appreciate your feedback and look forward to welcoming you back to Porsche Centre Newcastle again soon.

Rated 5 out of 5 stars

The Porsche Masterclass

The Porsche Masterclass is a logical and very useful follow-up to the official handover process. Freya - at Porsche Newcastle - was very personable and helpful, providing excellent information and a valuable insight into the many functions of the Macan. She was able to answer all of my questions and demonstrated a very good knowledge of the car’s capabilities; a pleasure to deal with and a credit to the dealership.

10 April 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for sharing such thoughtful feedback about your Porsche Masterclass. We’re delighted to hear that you found it such a valuable extension of the handover process, and that Freya was able to provide the insight, knowledge, and support to help you enjoy your Macan to the fullest.

Rated 5 out of 5 stars

Freya was very helpful.

14 April 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Hi Francesco Santinon, thank you for taking the time to leave a review for us at Porsche Centre Newcastle. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Porsche - premium quality and premium representatives

Such enthusiasm and knowledge about the Porsche brand was infectious. Just when you thought Porsche couldn’t get any better their Newcastle representatives show they are up to the superlative quality of the brand!
Well done both them and Porsche.

Loyalty is hard won and together they “knock it out the park”

26 March 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for your amazing feedback!

We’re delighted to hear that our team's enthusiasm and knowledge made such a lasting impression. At Porsche Newcastle, we strive to match the exceptional quality of the brand with equally outstanding service. Your loyalty and kind words mean the world to us, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Masterclass experience

I had a masterclass with Freya a few days ago, during which she helped me massively with all the functions in my new Porsche 911.She was very knowledgeable and carried out her task professionally. My driving experience has improved since and I would strongly recommend fellow new purchasers to take up this option.

25 March 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for your wonderful feedback!

We’re delighted to hear that Freya’s Masterclass helped enhance your driving experience and knowledge of your new Porsche 911. Ensuring our customers feel confident and fully understand their vehicle’s features is a key part of what we do.

We truly appreciate your recommendation and are always here if you need any further assistance. Enjoy your Porsche!

Best regards,
The Porsche Centre Newcastle Team

Rated 5 out of 5 stars

Fraya Edwards was very knowledgeable…

Fraya Edwards was very knowledgeable and helpful during the Virtual Materclass meeting.

25 March 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for your feedback!

We’re delighted that Freya Edwards provided a knowledgeable and helpful experience during your Virtual Masterclass. Ensuring our customers feel confident and well-informed about their Porsche is a top priority, and we’re glad Freya made a great impression.

If you ever need further assistance, we’re always here to help!

Best regards,
The Porsche Centre Newcastle Team

Rated 5 out of 5 stars

Excellent service and great staff

Over the moon with the service I got from the staff, the process was so easy and I was driving away in my new car within a few weeks!! Special thanks to Ben for making everything seem so easy and being so helpful and to Jamie for helping me with all the technical bits. Can’t be happier!

18 March 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for your amazing review!

We’re thrilled to hear that you had such a smooth and enjoyable experience at Porsche Centre Newcastle. Ben and Jamie will be delighted to know they made everything so easy for you!

Enjoy your new Porsche, and we look forward to seeing you again in the future.

Best regards,

Rated 5 out of 5 stars

Newcastle Porsche: Top-notch service

I recently purchased a Porsche Cayenne and had an absolutely fantastic experience from start to finish. Paul was amazing – he made the entire process seamless and enjoyable, and his professionalism and attention to detail truly stood out. Ben, the showroom manager, was also incredibly insightful and took the time to answer all of my questions thoroughly, making me feel completely confident in my purchase.

What really impressed me was the extra mile the team went to — since I was coming from Kent to pick up the car, they arranged a hotel stay for my family, which made the whole experience even more special and stress-free.

Top-notch service, great team, and a beautiful car — I couldn’t be happier!

22 March 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for your fantastic review!

We’re delighted to hear that Paul, Ben, and the team made your Porsche Cayenne purchase such a seamless and enjoyable experience. Going the extra mile for our customers is something we take great pride in, and we’re so pleased that the hotel stay helped make your journey from Kent even more special.

We truly appreciate your kind words and look forward to welcoming you back in the future. Enjoy your Cayenne!

Best regards,
The Porsche Centre Newcastle Team

Rated 5 out of 5 stars

Staff are brilliant

Staff are brilliant

4 February 2025
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Hi Vivienne, we're happy you found our staff to be so supportive during your experience here at Porsche Centre Newcastle. See you soon!

Rated 5 out of 5 stars

We bought a car in February last year…

We bought a car in February last year from Ben, and returned to see about another. Whilst the guys didn’t have anything in stock for our specifications, they accommodated test drives and tried to source our dream car. Whilst we did not buy a car this time, we will use the centre for servicing and would happily purchase in future.

23 November 2024
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for taking the time to share your experience with us. It’s wonderful to hear that Ben and the team provided you with such accommodating service during your visit. While we regret that we didn’t have your dream car in stock this time, we’re delighted you gave us the opportunity to assist you and explore options together.

Rated 5 out of 5 stars

Great Customer Service - Abbie Christie

I visited Porsche Centre Newcastle last week and the customer service was phenominal. I wasn't looking to purchase a car at that moment in time however all of the staff made us feel very welcome. In particular Abbie Christie took the time to offer us hot drinks and spend a large amount of time talking to us. We were made to feel very welcome and had a great day!

12 September 2024
Unprompted review
Porsche Newcastle logo

Reply from Porsche Newcastle

Thank you for sharing such a wonderful review! We're delighted to hear that you had a great experience at Porsche Centre Newcastle, even without the intention to purchase. It's fantastic to know that Abbie Christie and the rest of our team made you feel so welcome and took the time to ensure your visit was enjoyable.

We always strive to provide exceptional service to every guest who walks through our doors, and we're so pleased that we could make your day a memorable one. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out.

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