Appliance Testing Supplies Reviews 

2,910
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's efficient and professional approach. Many appreciate the knowledgeable and helpful staff who provide valuable advice and support. People also commend the easy ordering process and the quality of products, often noting their reliability and accurate description. The delivery service is frequently described as prompt and speedy, ensuring items arrive quickly and on time. However, some customers noted occasional delivery issues, including delays beyond stated times or incorrect shipping. A few people also felt that certain products experienced failures, such as battery or software faults, and warranty claims were not always honored as expected.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the efficiency, clear... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super-fast and quick... See more

Staff

Consumers find staff to be positive, consistently describing them as friendly, helpful, and easy to work... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and quick delivery.... See more

Product

Customers had positive experiences with product, often highlighting that products were tough, true to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Test Tags. Always easy to order/reorder test tags. Only hiccup is delivery. Startrack do not even attempt to deliver to the home office, saying they couldn't which is total rubbish, instead they hea... See more

Company replied

Rated 5 out of 5 stars

Initially sent a unit to be calibrated but it was well past its used by date. Communication from all customer service people was fantastic via phone and email. Decision to purchase a new test... See more

Rated 5 out of 5 stars

Nathan took the time to listen carefully & understand my issues with my old TnT machine, and we decided on an upgrade solution that will help me to better meet my client's requirements. Nathan showed... See more

Company replied

Rated 5 out of 5 stars

I had to return the initial PAT machine as it was faulty. Although a little disappointing, Justin and the team promptly shipped another one on the day and I received the new one by week's end. Incredi... See more

Company replied



Company details

  1. Electrical appliance wholesaler
  2. Business-to-Business service
  3. Electronics store
  4. Manufacturer
  5. Prints and signs store

Written by the company

100% Aussie-owned and operated, we have specialised in the testing and tagging industry since 2008. We pride ourselves on providing our customers with great deals and service on a complete range of portable appliance testers, together with lifetime support and expert advice from our highly experienced team. We have the largest range of portable appliance testers (PAT testers), test & tag machines, electrical test tags and essential testing accessories in Australia. Our equipment is trusted by thousands of electricians, test & tag businesses, facility managers and safety professionals nationwide. Whether you're starting a new business or upgrading your compliance gear, we provide reliable, industry-leading tools backed by one-on-one expert guidance and free lifetime support on every purchase. Our range is built to help you work faster, stay compliant and deliver professional results across any site. Guaranteed.

Australia's Premier Online Store for Test & Tag Equipment

Written by the company

Lifetime Technical Support
Every customer receives free lifetime technical support to guarantee help is always available. This promise is not something we take lightly, as we place an emphasis of ensuring our customers receive dependable, well-informed and professional service from start to finish. Guaranteed.
Complete Range of PAT Testers to Compare
With Appliance Testing Supplies, you’re not visiting just another company that offers test and tag equipment. Instead, you’ll be able to view and compare a complete range of portable appliance testers on the market, with every brand and model available. Through our unique comparison charts, finding the perfect PAT tester based on your needs is an effortless process.
Expert Advice From Professionals
Need more information on choosing the right appliance tester? Perhaps you’re wanting to speak to a real human and industry professional? We take the time to learn your particular needs and advise you of the most suitable product, without any bias towards any particular brand.

Free Express Shipping

For All PAT Testers Sold

We provide free express shipping on any portable appliance tester purchase. On top of this, orders made before 2pm are dispatched that same day. We guarantee that the time it takes for you to receive your package will be the fastest you've experienced!

Contact info

Free Shipping over $200

All orders over $200 receive free standard delivery AU-wide.

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,910)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Julie,

Thank you for your support - we appreciate you taking the time to leave a review.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Found what I needed

Found what I needed, navigating the website was quick and easy. I ordered test tags and they were great quality will be re-ordering again from here.

7 May 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Amber,

Thank you for your feedback, we appreciate your support and look forward to helping you again in the future.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great Service

Easy to use site to order and advised on delivery
Great Service
Thank You

7 May 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi John,

Thank you for your kind words. We appreciate your support and are pleased you had a positive experience with us.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Very easy process for getting my tester…

Very easy process for getting my tester calibrated.

5 May 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Reino,

Thank you for your feedback, we really appreciate your support and are glad everything went smoothly.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Prompt service

Prompt service. Easy online order system.

29 April 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Tracey,

Thank you for your support. We really appreciate you taking the time to leave a review.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Fast service

29 April 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi there,

Thank you for your feedback, we truly appreciate your support.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Good review

fast ... efficient service.

24 April 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Dave,

Thank you for the feedback. We appreciate you taking the time to leave a review.

All the best,
Den - Appliance Testing Supplies Team

Rated 4 out of 5 stars

Order and use of PAT

The staff were knowledgeable about the product and took the time to answer my telephone queries during my testing process.

May be an idea to have a quick guide to testing appliances (for beginners like me) eg class 1 items, where to find an alternate earth when the first one doesn’t work.

24 April 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi David,

Thank you for your thoughtful feedback — we appreciate your support and are glad our team could assist you. We also value your suggestion and will take it on board.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great service from Nathan setting my…

Great service from Nathan setting my business up with a kit.

1 May 2026
Unprompted review
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Stuart,

Thank you for your feedback, we’ll be sure to pass your kind words on to Nathan. We truly appreciate your support.

All the best,
Den - Appliance Testing Supplies Team

Rated 3 out of 5 stars

WinsPATS for dummies

New equipment purchased.
Difficulties with installation of the WinPat app and subsequent user issues.
The Tablet supplied went through upgrades when initially turned on (usual)
The app was downloaded, but would not operate correctly, because the tablet required even more upgrades.
Frustration lead to me un-installing the app and restarting the tablet approximately 4 times over 24 hours to remove any glitches with the keyboard and Google interface.
I was following the video guide, Business registration etc
Some of the U-Tube videos don't have sound!
A simple tip on set-up may have included that if you are the only user, set you up as the admin to ensure editing of jobs, sites and customers is seamless.
Appliance Testing Equipment staff were very easy to talk to, but even the tech assist had issues with the software.

14 April 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Dan,

Thanks for taking the time to share this, we can definitely understand how frustrating that setup process would’ve been.

Just to clarify, the issues you’ve described are all related to the WinPATS software and tablet setup. That software (along with the app, updates, and any setup videos) is developed and managed by Wavecom Instruments, rather than something we provide or control directly.

That said, when you’ve just purchased new equipment, it all feels like one experience — so we completely understand your frustrating. We’re glad our team was able to assist where possible, even though the software itself sits outside our scope.

If you do need a hand moving forward, we’re always happy to help guide you in the right direction.

Appreciate you sharing your experience.

Regards,

Josh - Appliance Testing Supplies

Rated 5 out of 5 stars

Knowledgeable and friendly people.

Knowledgeable and friendly people.

12 April 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Joe,

Thank you for your kind words - we appreciate your support and are glad our team could help.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Harle,

Thank you for your feedback. We appreciate your support!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Quick service

Quick service
Great product

9 April 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Michael,

Thank you for your support - we appreciate you taking the time to leave a review.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Tim,

Thank you for your feedback. We appreciate your support and are glad everything went smoothly.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great online ordering

Great online ordering, fast delivery and excellent product. Test Tags

30 March 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Chris,

Thank you for your support. We appreciate you taking the time to share your experience.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Gwenda,

Thank you for your feedback, we’re pleased everything went smoothly and appreciate your support.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Excellent Experience! Wonderful Support

I had an excellent experience with Portable Appliances! The team was professional, efficient, and thorough in testing all my portable devices. They arrived on time, explained everything clearly, and provided a detailed report right away. Highly recommend—top-notch service that gave me complete peace of mind. Rodrigo is 5 stars!

23 March 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Roberto,

Thank you for the feedback. We truly appreciate your support and are glad everything was handled. We’ll be sure to pass your kind words on to Rodrigo, and remember you also have lifetime technical support from our team whenever you need it!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

prompt delivery

prompt delivery , good call back advise .

23 March 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi David,

Thank you for your support. We’re glad everything was handled smoothly and appreciate you choosing us.

All the best,
Den - Appliance Testing Supplies Team

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