Porta Delivery Reviews 

982
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 643 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient delivery, often highlighting the helpfulness and politeness of the staff. Many found the pricing to be fair or even better than competitors, making it a great value. The user experience is frequently described as seamless and easy, with timely collections and deliveries, and drivers often providing updates. However, some customers also noted inconsistent communication regarding pickup and delivery times, leading to uncertainty. A few other people also felt that items were not handled with sufficient care, resulting in damage, and reported issues with delivery conduct.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting the ease of the experience and the... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and easy to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting fair, reasonable, and competitive... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its simplicity and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more

Rated 5 out of 5 stars

There are many terrible delivery company’s out there who do not give a damn about anything but profit. Porta are something a bit different and refreshingly good. For a price on par or better than... See more

Company replied


Company details

  1. #14 of 37 best companies in Courier and Delivery Service
  2. #9 of 34 best companies in Logistics service
  3. #2 of 2 best companies in Courier service
  4. #12 of 38 best companies in Removals Service
  5. #11 of 28 best companies in Delivery Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

982 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(982)

640 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service! I am a very happy customer, therefore will recommend and use these amazing company again in future. Thank you, Mile, for a professional approach, clear communication and perfect timing! 

29 June 2026
Unprompted review
Rated 4 out of 5 stars

My experience

My suitcase was collected from the hotel and brought to me at home - which was the objective. However, I would have like more communication from the courier as it wasn't clear when he was coming to collect the case, and I was given no indication of when he would deliver it. I texted twice (no reply) and called twice, with an answer the first time and not the second. I would have appreciated a two-hour window for the return.

26 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks for the review and glad the suitcase made it from the hotel to your door as planned.

You're right that the communication fell short here. Not knowing when collection or delivery would happen, and texts going unanswered, isn't the experience we want. We've fed this back to the courier, and clearer time windows are something we're pushing our partners on.

Thanks for laying it out so specifically, it helps us hold the right standard.

Rated 5 out of 5 stars

Collection from Store

Booked a collection from a store to be delivered to home, process was very quick and easy to follow and everything went as planned! Fantastic service!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

The courier Peterwas excellent. He kept me updated from placing the order to delivery. He and his helper were both polite, respected my property and overall provided a very professional service.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Wolf way cycle tour support

Porta were contracted to collect 5 bags weighing less than 15kg after 09 30 and deliver to destination hotels before 16 30 on 6 consecutive days. This contract was met with no issues. I would use this company again to support a multi destination cycle tour.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a bulky parcel to return to the…

I had a bulky parcel to return to the manufacturer. Porta’s service from quote to delivery was exemplary. Sending Tracking numbers and proof of delivery immediately were particularly helpful so that I could update the manufacturer at every step of the process.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Trusted With Our Wedding Day – Delivered Perfectly!

We used Porta Delivery’s service to transport several fragile wedding items to our venue and then return them to us afterwards, and the entire experience was fantastic from start to finish!

The booking process was straightforward, and the team were incredibly helpful, friendly and accommodating throughout.

Communication was excellent – we received reminders before collection and delivery, regular updates along the way, and photo confirmation once items had been delivered.

The drivers were professional, punctual and friendly, and most importantly, every item arrived safely and was returned to us in perfect condition.

Planning a wedding can be stressful, so having a reliable company we could completely trust was invaluable. We wouldn’t hesitate to use them again and would highly recommend them to anyone needing careful transport for valuable or fragile items.

Thank you to Paul, Dawid, Ismail and the team for such an excellent service!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service which was very easy to set up and great value for money. The Communication was also excellent. I will definitely use the service again!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Great couriers

Great couriers, quick, efficient and a reasonable price. Good comms and polite! Would definitely use again. This was my second transaction with Porta Delivery.

14 June 2026
Rated 5 out of 5 stars

Excellent service from Porta Delivery.

Excellent service from Porta Delivery..
Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery.
Was informed goods had been collected from one address and would be delivered to me within 30 minutes, and it was.
Van driver was very helpful bringing the goods in.
Would recommend Porta for all removals, large or small

17 June 2026
Unprompted review

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