Porta Delivery Reviews 

982
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 643 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient delivery, often highlighting the helpfulness and politeness of the staff. Many found the pricing to be fair or even better than competitors, making it a great value. The user experience is frequently described as seamless and easy, with timely collections and deliveries, and drivers often providing updates. However, some customers also noted inconsistent communication regarding pickup and delivery times, leading to uncertainty. A few other people also felt that items were not handled with sufficient care, resulting in damage, and reported issues with delivery conduct.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting the ease of the experience and the... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and easy to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting fair, reasonable, and competitive... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its simplicity and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more

Rated 5 out of 5 stars

There are many terrible delivery company’s out there who do not give a damn about anything but profit. Porta are something a bit different and refreshingly good. For a price on par or better than... See more

Company replied


Company details

  1. #14 of 37 best companies in Courier and Delivery Service
  2. #9 of 34 best companies in Logistics service
  3. #2 of 2 best companies in Courier service
  4. #12 of 38 best companies in Removals Service
  5. #11 of 28 best companies in Delivery Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

982 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(982)

639 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

1st partner let us down after waiting…

1st partner let us down after waiting for 10 days

6 June 2026
Porta Delivery logo

Reply from Porta Delivery

Hi Yag,

Apologies for the delay with the first courier. They did message you, but we agree communication should have been better and we have fed that back.

Glad we still got the job completed within your window in the end. Thanks for the honest feedback, it genuinely helps us improve.

Rated 5 out of 5 stars

Everything was as expected and as…

Everything was as expected and as booked with a very fair price.
The booking process is easy, transparent, you get a clear price and what you get for it which is great.
I will use this company again should I need.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant !!!!

Absolutely brilliant !!!!! They kept me informed of our delivery all the way till our delivery reached our house. Delivery driver was polite, smart and friendly. Absolutely brilliant cannot fault this service in anyway. Will certainly use again if we need to. A big thankyou from us all. Just brilliant. 🙂🙂🙂🙂🙂

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Best courier experience

Best courier experience! Started a multi stop booking via email. Paul helped with various scenarios and quotes, and even once booking agents logged off I was still getting a helpful response. I managed to do a multi stop booking right before 9am and had a 10-12 slot. Everything arrived around 1pm - quickest and smoothest service ever! Big thank you

12 June 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING!!!

Such an affordable option (which was so appreciated as a student), with very kind drivers and really excellent service. Literally every step of the process was a breeze from booking to the final move into my flat. Thank you porta! I will continue to use this service in the future.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

A last minute delivery

I needed a last minute delivery of 5 large items from Lancaster to Bath. Not only were the quotes competative, they could do it in the timescales (next day). The emails were clear, the driver communicated well, photos of the goods once on the van and got to their destination with plently of time. Excellent service all round.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

The service was terrific

The service was terrific - professional, on time, very communicative all along the way (from pick up/collection to delivery). They took care of the goods and took photos before and after. Very professional and easy. Great value for service!

10 June 2026
Unprompted review
Rated 1 out of 5 stars

They hired 3 idiots to do a simple job…

They hired 3 idiots to do a simple job of moving house and totily messed up.they dropped our washing machine, put a dent in a fridge freezer, scratched a dining table.i would recommend that nobody uses this company.

30 May 2026
Porta Delivery logo

Reply from Porta Delivery

We're really sorry to hear this. We take reports of damage seriously and want to put things right where we can. However, it's now been two weeks since this booking and we have no record of you contacting us about this at all. Please get in touch at info@portadelivery.co.uk with your booking reference and details of the damage, and someone will look into this for you right away.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. My delivery got there promptly and within the scheduled time and the driver communicated throughout the process so there was no guessing on updates.

8 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Mon, great to hear the driver kept you updated throughout. Hope to see you again.

Rated 5 out of 5 stars

Porta Saved The Day!

My parents lost their car key four hours from home, on a Sunday, and were totally stranded. With very little hope of getting them home I came across Porta, and submitted a booking request to collect the key urgently and take it to them 200 miles away! I didn't expect any success (especially given the quote was half that of an uber) so was massively surprised when ten minutes later I had a courier allocated and on his way to collect the spare key. The courier kept me fully updated with his progress and absolutely saved the day, delivering the spare key and getting my parents on the road and back home. Honestly couldn't believe the service on a Sunday and didn't think for one minute that they'd actually be able to deliver on what they said they could...absolute life savers, five star service and will be using them again!

7 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

This is a brilliant one to read, thanks Dom. A spare key 200 miles on a Sunday is exactly the kind of job our couriers love. Really pleased we got your parents home safe.

Rated 5 out of 5 stars

Sofa delivery

Really good communication throughout. Nice guys.

7 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Patrick, glad the comms were good and the guys looked after you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look