Porta Delivery Reviews 

982
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 643 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient delivery, often highlighting the helpfulness and politeness of the staff. Many found the pricing to be fair or even better than competitors, making it a great value. The user experience is frequently described as seamless and easy, with timely collections and deliveries, and drivers often providing updates. However, some customers also noted inconsistent communication regarding pickup and delivery times, leading to uncertainty. A few other people also felt that items were not handled with sufficient care, resulting in damage, and reported issues with delivery conduct.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting the ease of the experience and the... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and easy to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting fair, reasonable, and competitive... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its simplicity and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more

Rated 5 out of 5 stars

There are many terrible delivery company’s out there who do not give a damn about anything but profit. Porta are something a bit different and refreshingly good. For a price on par or better than... See more

Company replied


Company details

  1. #14 of 37 best companies in Courier and Delivery Service
  2. #9 of 34 best companies in Logistics service
  3. #2 of 2 best companies in Courier service
  4. #12 of 38 best companies in Removals Service
  5. #11 of 28 best companies in Delivery Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

982 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(982)

639 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

This service was really easy to use, the courier picked up and dropped off on the same day which was fantastic.

1 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks! Same day collection and delivery is what we're built for. Glad it was easy.

Rated 5 out of 5 stars

Repeat customer

I’ve used Porta a number of times now. Drivers have always been friendly, efficient, and careful. It’s a service I’ll use again and again! It’s a brilliant concept & total value for money. Get yourself higher on Google!

1 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Charlotte, repeat customers are the best compliment we can get. And we're working on the Google rankings, promise!

Rated 5 out of 5 stars

I’ve used Portadelivery before and have…

I’ve used Portadelivery before and have gone back to them
because of the efficient service, clear communication and good value for money. The couriers have always been polite and helpful.

1 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Rose, really appreciate you coming back to us again. Glad the couriers have always looked after you.

Rated 5 out of 5 stars

Straightforward booking process

Straightforward booking process, well priced and great service - super impressed and would highly recommend

2 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks for the recommendation, glad the booking was easy and the price was right.

Rated 5 out of 5 stars

First time using Porta and will definitely use again

First time using Porta to move a furniture return from Halifax to Coventry. I will definitely use again when the need arises. It was a seamless process from start to finish - all at a very reasonable cost and with an immediate response to my request. The driver, Russell, was excellent and the comms throughout were clear and reassuring.

2 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Richard, great to hear Russell looked after you from Halifax to Coventry. We'll pass the feedback on to him. See you next time.

Rated 5 out of 5 stars

Fast

Fast. Efficient. Great Communication. Better than the big guys who always mess things up.

2 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Luke, we'll take that comparison any day!

Rated 5 out of 5 stars

My first time using this company and it…

My first time using this company and it won't be the last. Easy to book. Efficient and helpful driver (Muhammad) and partner. My client was equally as impressed the other end.

1 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Nicola, glad Muhammad and his partner impressed at both ends. Hope to see you again.

Rated 5 out of 5 stars

How good the driver and company do a very good service recommend them

Driver very polite on time helpful with delivery would recommend this service to everyone first time used and a very happy customer definitely recommend this company Philip south wales

3 June 2026
Unprompted review
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Reply from Porta Delivery

Thanks Philip, really pleased the driver was on time and helpful. Great to have you as a happy first time customer.

Rated 5 out of 5 stars

Excellent collection and delivery

Excellent collection and delivery. Courteous, excellent communication, straight forward to book and careful in handling a dining table and chairs set.
Totally recommend.

1 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Jennifer, dining sets need careful hands so it's great to hear the courier took good care of yours.

Rated 5 out of 5 stars

Great service

Great service! Easy to book and at quite short notice. Delivery drivers were careful and courteous. Would definitely recommend.

31 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Clare, glad we could help at short notice and the drivers were careful with everything.

Rated 5 out of 5 stars

Prompt, efficient and great communication

Within an hour of booking the delivery I received contact details of the driver. Who in turn got in touch to say what time he’d be collecting the package the following day. He was prompt and also kept in touch with the receiver. And the price was highly competitive compared to other alternatives. Super prompt and efficient - couldn’t fault it.

1 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Rachel, this is exactly how we want every job to run. Glad the driver kept everyone in the loop.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Passport picked up in Bristol, delivered to Shoreham-by-Sea. Massive thanks

1 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks! Passports are about as urgent as it gets, glad we got it there. Bristol to Shoreham, no problem.

Rated 5 out of 5 stars

I had some kitchen units picked up half…

I had some kitchen units picked up half the country away from
My home. The site was easy to use. I had good communication from the couriers and the company. and they took good care of the items.

1 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks for the review, glad the couriers took good care of the units and kept you updated.

Rated 5 out of 5 stars

Highly Recommend

The booking system was really easy to follow and the communication after booking was very clear.
The guys who came to move my very heavy item were very professional and polite. They did an excellent job and I was very happy with how it all went.
Would definitely recommend this company.

1 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Alison, heavy items need the right team so it's great to hear the guys did an excellent job.

Rated 5 out of 5 stars

Amazing

Amazing, did the job well.

23 May 2026
Porta Delivery logo

Reply from Porta Delivery

Thanks Sunny, glad it all went well.

Rated 5 out of 5 stars

Seamless transaction.

Seamless transaction.
Good communication
Competitive prices
Goods arrived in perfect condition
Many thanks

31 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Susan, glad everything arrived in perfect condition. See you next time.

Rated 3 out of 5 stars

Outstanding Delivery Person!

The gentleman who delivered our lost suitcase was absolutely wonderful; courteous, communicative, timely, generous and a very, very pleasant man. For the rest of the team, I always had to ask status rather than automatically get updates from them.

25 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks for the review Johnnie, I'm glad we were able to reunite you with your luggage!

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