PORTMANTOS Reviews 

185
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I purchased a TravelPro suitcase from Amazon. I didn't realize that the order was shipped by Amazon Prime, however the seller was Portmantos. The suitcase was delivered to me, but I did not even open... See more

Rated 1 out of 5 stars

I ordered Travel Pro luggage on Amazon from Portmantos. There was no disclosure that returns were different than normal Amazon returns. The luggage arrived and we used one time. The handle malfunct... See more

Company replied

Rated 5 out of 5 stars

Called before purchasing online to make sure that it was the correct product. The woman on the phone was kind to look it up in her system to confirm. Once I placed the order, it got shipped the very... See more

Company replied

Rated 5 out of 5 stars

I fell in love with my briefcase especially the color, I’ve been looking everywhere online for months and finally came across PORTMANTOS.COM I browsed through the site till I miraculously came across... See more

Company replied

Company details

  1. Travel agent

Information provided by various external sources

Discover designer travel bags & accessories from top brands at Portmantos, your destination for high quality travel fashion.


Contact info

3.2

Average

TrustScore 3 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(185)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lipault Roller Bag Duffel

Awesome roller bag duffel. Lightest duffel bag at 7.1 lbs. Durable fabric. Beautiful teal color and wish additional colors were not sold out.

9 March 2022
PORTMANTOS logo

Reply from PORTMANTOS

You chose a great bag! Enjoy traveling with it!

Rated 1 out of 5 stars

website has no inventory system

I made the purchase, waited for 5 days for the product to be delivered and finally they canceled the purchase, and returned the money, the site does not work with stock, I was without my Christmas present! I don't recommend this site

11 January 2022
Rated 2 out of 5 stars

Lack of inventory? I think not!

After spending good amount of time, I found this product with an attractive price! I placed the order, and "went away"! Subsequently, they cancelled my order for lack of inventory. That can happen. I understand.
The funny thing is that the website still has the same product listed. It is available. But at $13 more than my purchase price! Lack of inventory? I think not!

4 December 2021
PORTMANTOS logo

Reply from PORTMANTOS

we sincerely apologize for any inconvenience this may have caused you. Unfortunately we are not getting proper inventory from some of our vendors. We are working towards updating those products manually. We thank you for your patience.

Rated 5 out of 5 stars

Awesome service

Awesome service. Order arrived superfast - well packed and it was at the best price on the market today. Highly recommend this business and I am a tough customer to impress yet here I find myself making a bookmark for any future need - my first stop!

2 December 2021
Rated 5 out of 5 stars

Exactly what I was looking for at the best price online

My bag arrived quickly and exactly as described! And I love it! My only recommendation to the company is to make sure the image of the item reflects what the consumer is purchasing. I was worried because the description was a floral description but the picture was a red bag. I took a chance and am glad I did. The item I bought was a replacement for my existing (and no longer available in stores) Tumi cross body bag. I don't care for the latest one in stores so I thought I might be able to find it online. Portmantos had the best price, it showed up quickly, and was brand spanking new! Great experience!

29 October 2021
Rated 5 out of 5 stars

I'd never heard of Portmantos. Great first experience.

I'd never heard of Portmantos, perhaps because I reside on the West Coast. It caught my eye while I was doing price comparisons for a high quality but pricey backpack. It had the best price and I was leery. I took the plunge and 2 days later with no S&H costs, it arrived at my front door. I'm pleased as punch, do a fair amount of travelling, and will keep this store on my radar for future purchases.

10 October 2021
Rated 4 out of 5 stars

Slow website

Slow website
The only problem I had is that the site is terribly slow. I'm sure PORTMANTOS is already aware of this. Sometimes the site is so slow that I'm never sure it's processing anything. I would click and wait up to 10 seconds before packets were received.

21 September 2021
Rated 5 out of 5 stars

Satisfied customer

Our first time purchasing here. We were not sure if we should buy through Samsonite website instead at first because the suitcases are quite pricey and we were buying 2. But because of the price, we ordered 2 Samsonite Spinner suitcases through Portmantos.
Fast shipping. In original packages. The price is the best. We continue to look through the website for more product. We will definitely purchase more items from them.
Thank you for your service.

21 September 2021
Rated 4 out of 5 stars

Happy in the end!

After placing an order, I became a bit concerned because I read some bad reviews. Tried contacting them and this was their biggest failure (lost a ⭐️ as a result). BUT…my package was shipped and arrived on time! I ordered a 3piece Samsonite Luggage Set. Best price online and exactly what I expected. Kudos to the warehouse guy who was there on Labor Day and assured me that he had the order and would be packing it that day. He really saved the day for Portmantos and deserves a raise!!!!!

14 September 2021
Unprompted review
PORTMANTOS logo

Reply from PORTMANTOS

Thank you for sharing your experience with us and our customers. We will definitely relay the message to our amazing and reliable warehouse team. Enjoy your luggage set and safe travels.

Rated 1 out of 5 stars

The site advertised luggage as…

The site advertised luggage as available. After my purchase, I got an email stating they did not have the luggage in stock. As of today, their website still lists it as available.

31 August 2021
PORTMANTOS logo

Reply from PORTMANTOS

Dear customer,
we apologize for any inconvenience this may have caused you. We will be sure to update our site. Unfortunately many vendors are struggling to keep their inventory with such a high demand for the products, but we will do our best to be as accurate as possible.

Rated 5 out of 5 stars

Great experience!

I was thrilled to see the exact bag I wanted on their website, lower price than most places. The ordering process was easy and my bag arrived, well packaged, within days. Would definitely order from them again!

24 August 2021
PORTMANTOS logo

Reply from PORTMANTOS

We are so glad you shared your shopping experience with us. Enjoy your purchase.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look