The entire process always runs smoothly. Packages are consistently well-packed, and shipment tracking provides real-time updates on the package's location. The staff is very friendly and helpful, and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great way to try different wines and find your favourites. We have had several orders now and have always found them helpful and the service great. So overall happy to give 5 stars as our experi... See more
Order paid and received, no delivery / no refund from Rui. I placed an order with Portuguese Wines Shop (portuguesewinesshop.com) under invoice number on 3 December 2025. Despite several email... See more
The items that I bought were delivered in accordance with the order. One brand was different from the order, but equal to it in quality and quantity. So, no problem. Using the tracking code I could fo... See more
Company details
Information provided by various external sources
Share with us the passion for Portuguese wines and Portugal. Buy online all at the best price! Port wine, Douro, Dão, Alentejo, red and white wines, poncha. Worldwide Shipping
Contact info
Portugal
- portuguesewinesshop.com
4.3
Excellent
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor (inexistent?) customer service
The range of wines is quite impressive, the packaging very professional. My order took a little to arrive but I could manage to wait as there were some bottles I was really looking forward to. My disappointment was when instead of 6 bottles of a particular red I am very fond of I received 6 bottles of a wine I hadn´t ordered of exactly the same price. I assumed this to be a mistake and I didn't expect to get a refund, but I let the company know via their website. I expected them at least to acknowledge their mistake and apologise. This was 10 days ago today. I wrote an email a week after that. I still haven't heard from them.
12 May 2020
Unprompted review
Late Delivery, No Refund, No response to Email
I ordered 24 bottles (3x8 varieties)
Delivery was late by about 5 working days
and then only after I chased them up
Initially 1 of the bottles was undrinkable and tasted like vinegar
I asked for a refund but the reply was 2 free bottles with next order
(reply was next day so very quick)
But I declined and asked for refund of bottle
since I would need to buy 16 bottles again for free delivery
or or pay 18pounds for delivery (if less than 16 bottles)
which I am not prepared to do
Then I opened 2 other bottles which were also undrinkable (musty smell)
3 of the 24 bottles were undrinkable; tasted like vinegar
-all were the Adega de Moncao; bad batch
16 other types of bottles were fine, yet to open the other 5
So I asked refund for 3 bottles -its been 3 weeks and 3 emails and No Reply
So I will now chase them for a refund through my bank which will be a hassle
-pity I have to give them 1 star to write a review
17 April 2020
Unprompted review
Absolute scam
Absolute scam, do not fall for what looks like a genuine business.
18 December 2019
Unprompted review
I make an order for 8 bottles i…
I make an order for 8 bottles i received only 6 and nobody answer me after 20 days ..i paid 20€ more to have 8 bottles
2 September 2019
Unprompted review
Great variety and service
Great way to try different wines and find your favourites.
We have had several orders now and have always found them helpful and the service great. So overall happy to give 5 stars as our experience of the quality of wines, packaging and service has been excellent.
25 June 2019
Unprompted review
Paid for my order a week ago
Paid for my order a week ago, when will I receive it? No information about when or if wine will ever be dispatched and they don't reply to enquiries
24 June 2019
Unprompted review
Great service,
18 June 2019
Unprompted review
An excellent service with fast delivery.
4 June 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.