We didn't know much about answering services when The Counselor started her solo Estate Planning Law Practice. We shopped around and picked something reasonable. The feedback from clients and colleag... See more
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MJ at Posh was great. From initial consultation to setup of the reception service was seamless. MJ is professional and very, very competent. I am happy with Posh thus far and would recommend thei... See more
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Very professional answering service. We use Posh for all after hour calls & sometimes during normal business hours. All agents are easy to understand, professional & polite. Our callers have never had... See more
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I have used Posh Virtual Receptions for some time now. During that time, I have worked with Sarina Perez. Sarina is very knowledgeable, extremely helpful in solving issues, and always cheerful. Po... See more
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Company details
Written by the company
We answer your calls, so you can answer what calls you. Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business.
Contact info
295 Bendix Road, 23452, Virginia Beach, United States
- 833-438-7674
- posh.com
4.7
Excellent
198 reviews
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Reply from Posh Virtual Receptionists
Thank you for your review. Our Customer Service team works hard to ensure that you receive helpful and responsive service.
Reply from Posh Virtual Receptionists
We look forward to continuing your great experience.
Horrific Company-avoid at all costs
Horrific Company-avoid at all costs. Plenty of other options available. Massive overbilling. Horrific management. They LOVE to fight with you. Even after finally crediting our Account, they went back and re-billed us AFTER the account was closed. They make the Billing as confusing as possible.
4 April 2024
Unprompted review
Reply from Posh Virtual Receptionists
Dear Todd,
Thank you for sharing your feedback, though we're disappointed to hear about your negative experience. We believe it's essential to provide additional context to ensure a fair understanding of the situation.
As a virtual receptionist service, our primary goal is to assist our clients in managing their calls efficiently and professionally. In your case, we encountered several challenges, including the repeated influx of irate callers citing a lack of responsiveness regarding their purchases, which led to an increase in your allotted minutes. Additionally, recurring payment issues arose, eventually resulting in the suspension of your service.
Despite these challenges, our customer service team worked diligently to address your concerns, offering both a credit and a payment extension to help alleviate the situation. We also engaged with you directly, through our VP of Operations, to find a mutually agreeable solution.
During this conversation, we identified an issue with a prior credit not being applied correctly, resulting in a discrepancy in the displayed balance owed compared with the invoice total. We promptly rectified this error and refunded any overcharged amounts, including the credit card surcharge. A final invoice denoting no additional balance owed was provided. Our intention was to ensure fairness and transparency in our billing practices.
It's important to note that our receptionists work diligently to handle various calls, including those from frustrated callers due to lack of responsiveness, and deserve proper compensation for their efforts.
While it's regrettable that we couldn't continue our partnership under more favorable circumstances, we hope this clarifies our perspective and the steps we took to address your concerns. Should you have any further questions or require assistance, please don't hesitate to reach out as we are committed to ensuring no issue remains unresolved.
Warm regards,
Posh Customer Service
…you you want real fast call leads
This is exactly what I need being quite new to the option of searching but forgetting what I'm doing and knowing that I'm doing as little as possible and the system is helping me to generate new leads every day it's absolutely brilliant
30 April 2024
Unprompted review
Reply from Posh Virtual Receptionists
Thank you so much for your feedback. We are glad you are enjoying the service.
Reply from Posh Virtual Receptionists
Thank you so much. Your Sales Consultant and our Client Support team are ready to help however we can.
Excellent Support - POSH Virtual Receptionists…
The POSH Team of Virtual Receptionists has been a valuable addition to our company since 2022. As a boutique RE Development Firm, we appreciate having all our incoming calls answered timely by a real human being (not AI, not VM). POSH Virtual Receptionists offer our clients, vendors and prospective partners reliability their calls (messages) will be directly and promptly relayed to us. POSH receptionists work hard to learn the basics of our business to best streamline information. The very rare times hiccups occur with message taking, the POSH Support Team is extremely responsive and proactive in resolving, further seeking understanding to continue supporting our firm to the utmost level. We selected POSH after a thorough search and interview process of a variety of Virtual Receptionist companies and look forward to continuing with POSH for the foreseeable.
26 April 2024
Reply from Posh Virtual Receptionists
Jennifer, thank you so much for taking the time to leave us a review. We sincerely appreciate the detail.
Great services with affordable charges
Great services with affordable charges. They are always quick to respond with my requests or questions, super attentive and thorough.
As a baby-phase small biz, I can't afford a receptionist. Posh helped me save ton of money.
Also like the fact that their monthly reports have insights on call volumes and lead counts.
Highly recommend!
23 April 2024
Reply from Posh Virtual Receptionists
Thank you for the great recommendation. We are here to make your life easier and help your business run smoothly.
Cautionary Tale
We have been with Posh for approximately 3 months. Overall, the customer service is somewhat responsive to issues, but we have not had the smoothest experience. As other uses have mentioned:
1) You are led to believe you would have a dedicated sales rep overseeing your account, which is far from being the case. In our case, we were led to believe that someone would be monitoring the account and making proactive recommendations. We certainly do not have a dedicated rep or anyone who is looking out for our best interest
2) Watch for overages: We started off with the starter plan as a test and led to believe someone would be monitoring usage and making recommendations. Not the case, we went from a $119 bill to now paying over $1600. While some of that is due to increased call volume, much of it is due to us being in the wrong plan and subject to significant overages. The time tracking is also suspect and I question how long some of these calls are actually taking to add up to our billable hours.
3) The call detail is lacking, some reps give wrong information over the phone. The call flow process is a bit clunky especially if it needs to be changed
I think for a simple business with steady call volume and simple needs benefit, but if you have any variability or complexity this may not be a good fit
24 April 2024
Unprompted review
Reply from Posh Virtual Receptionists
We sincerely regret to learn of your less than satisfactory experience. While we acknowledge your perception of our customer service team's responsiveness, we respectfully assert that we pride ourselves on our high level of responsiveness. Each time you reached out to us, we made it a priority to respond promptly, typically within a couple of hours, offering our recommendations. There were instances where our emails remained unanswered, which may have contributed to any communication gaps and ultimately to some of the concerns you outlined regarding your billing plan.
Regarding your concerns, our Sales Consultants oversee the initial setup of your account, after which our dedicated Customer Service team manages billing and account updates. While your Sales Consultant remains available for assistance, it is ultimately the Customer Service team that handles ongoing service matters. Throughout your trial period, your Sales Consultant closely monitored your usage to ensure alignment with the most suitable plan based on your call volume. We provide convenient access to your usage data in real-time via our smartphone app and website to prevent any billing surprises. Regarding overages, it is true that we charge for exceeding plan allotments. In your case, as your call volume exceeded initial expectations, and you reached out with concerns, we promptly recommended a plan adjustment and highlighted the call types contributing to the increase in usage. Despite our recommendation, we observed no response nor confirmation of the suggested plan change. However, in recognition of the situation, we credited your account as if you had adopted the recommended plan retroactively, as a gesture of goodwill.
We handle a wide range of simple and complex accounts and our proprietary software is built to scale; and has done so very successfully. I would be interested in learning what portion of the process you felt was clunky so we can identify any areas of improvement. Please contact our Vice President of Operations at kwhite@posh.com if you would be interested in discussing further.
I have used Posh Virtual Receptions for…
I have used Posh Virtual Receptions for some time now.
During that time, I have worked with Sarina Perez. Sarina is very knowledgeable, extremely helpful in solving issues, and always cheerful. Posh and Sarina have helped my law office stay in contact with clients. I highly recommend both. Ted Smith, Attorney at Law
22 April 2024
Reply from Posh Virtual Receptionists
Thank you for your review Ted. We are thrilled to hear about your experience with Sarina and how Posh is helping you stay in better contact.
POSH is Hands Down the BEST!
This is hands down the BEST service we have ever had and we have been thru quite a few! Hailey and the rest of the Customer Service Team took the time to explain everything we needed to make our lives easier! (If we could just have it overflow into our personal lives 😀) We had an issue with the way a question was being asked as we weren't getting the data we needed and they were experts on how we could revamp the script and it's been fantastic ever since. If anyone needs a reliable, dependable receptionist team backing them up and not breaking the bank, give Posh a try, you won't be sorry!
19 April 2024
Unprompted review
Reply from Posh Virtual Receptionists
Thank you for sharing Marie. There are many services out there and we are happy that you have found the one that you love. With our knowledge and experience we are here to help!
Professional and Personalized Attention to My Business Needs
The personal attention and assistance I receive from Posh Customer Service, in particular, Jasmine B., is what makes Posh valuable to me. I'm transitioning my business and I need to continually change my workflow. Jasmine takes the time to meet with me, listen to my business needs, and help me devise new processes. She then stays in touch so that we can make sure everything is going as planned. I'm very pleased with her professionalism and personalized attention.
18 April 2024
Reply from Posh Virtual Receptionists
Thank you for sharing your experience with not only Posh, but Jasmine. Ensuring our clients calls are handled properly is of utmost importance.
Blanca Navarro has been super helpful…
Blanca Navarro has been super helpful with my account, and she is very prompt at responding to emails.
19 April 2024
Reply from Posh Virtual Receptionists
Thank you for your review. We have great staff at Posh that take care of our clients.
The signup process was a breeze
The signup process was a breeze! I appreciate Sarina's prompt response to my emails and calls. Love the Posh app too! I wish I signed up for their service earlier!
18 April 2024
Reply from Posh Virtual Receptionists
Sarina is a great asset to our team. We are happy to hear that you have had an easy setup process and that you are loving our app.
It was as if Natalia knew what I wanted…
It was as if Natalia knew what I wanted before I asked the questions. She fought to get what I needed on time. Thank you.
18 April 2024
Reply from Posh Virtual Receptionists
We aren't mind readers, but we love helping our clients. Thank you for sharing.
Great Communication
Posh has given great communication and timely feedback since our start with them. They handle calls that just have become time consuming for our company. Having them as a virtual receptionist has been an added bonus to our company.
18 April 2024
Reply from Posh Virtual Receptionists
We are so pleased to take this weight off your shoulders and help you get some time back in your day. Thank you.
Solid Experience!
Coryn and the team at Posh have been great to work with! They are knowledgeable, friendly, swift, and accurate in their work. Looking forward to growing our services with Posh into the future!
17 April 2024
Reply from Posh Virtual Receptionists
Thank you Jim. We are looking forward to working with you more as well.
Very professional service and company
Easy to make changes with how our calls are handled as our company has grown! Very professional service as well!!
17 April 2024
Reply from Posh Virtual Receptionists
Thank you Lori. We strive to make things easy for our clients.
Reply from Posh Virtual Receptionists
We are so pleased to hear that our service has been able to take a weight off your shoulders. Thank you for sharing.
Very pleased with the service
Very pleased with the service! Any mishaps have been handled right away and very professionally. Enjoy the ease of using this service.
16 April 2024
Reply from Posh Virtual Receptionists
Thank you for sharing your feedback. We are glad that you are pleased and that it has been easy going. Between the Sales Consultant that gets your account started and our Customer Service team, we want to always make sure we get your setup correct, and handle any speed bumps that may arise.
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