Posh Virtual Receptionists Reviews 

198
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We didn't know much about answering services when The Counselor started her solo Estate Planning Law Practice. We shopped around and picked something reasonable. The feedback from clients and colleag... See more

Company replied

Rated 5 out of 5 stars

MJ at Posh was great. From initial consultation to setup of the reception service was seamless. MJ is professional and very, very competent. I am happy with Posh thus far and would recommend thei... See more

Company replied

Rated 5 out of 5 stars

Very professional answering service. We use Posh for all after hour calls & sometimes during normal business hours. All agents are easy to understand, professional & polite. Our callers have never had... See more

Company replied

Rated 5 out of 5 stars

I have used Posh Virtual Receptions for some time now. During that time, I have worked with Sarina Perez. Sarina is very knowledgeable, extremely helpful in solving issues, and always cheerful. Po... See more

Company replied

Company details

  1. Business-to-Business service
  2. Call Centre
  3. Telecommunications service provider

Written by the company

We answer your calls, so you can answer what calls you. Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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4.7

All reviews

(198)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

We received great service from Blanca, and I would definitely recommend Posh to others.

15 April 2024
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Reply from Posh Virtual Receptionists

Thank you for sharing your experience with us. We appreciate the reccomendation.

Rated 5 out of 5 stars

Such a great experience

Such a great experience. 10/10 would recommend

12 April 2024
Unprompted review
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Reply from Posh Virtual Receptionists

Thank you Ramona. We agree with you 100%.

Rated 5 out of 5 stars

Easy setup!

Posh has been great so far! Hannah was very helpful in getting our clinic set up, walked us through the process and made sure everything was running like we want it. I'm looking forward to working together as our call volume increases!

12 April 2024
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Reply from Posh Virtual Receptionists

Thank you for taking the time to provide feedback on your experience. We look forward to continuing our partnership and helping you as you expand your clinic.

Rated 5 out of 5 stars

Blanca is great!

Blanca is great!
Always replied back, helpful suggestions. Very professional.

12 April 2024
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Reply from Posh Virtual Receptionists

Thank you so much. Blanca is a shining star and is doing a great job assisting our clients.

Rated 5 out of 5 stars

Extremely satisfied!

I have used POSH for 10 months and I couldn't be more thankful for the help and value they brought to my company. I received great feedback from customers for the service received and POSH assisted my clients in an exceptional way. I merged with a bigger agency and POSH services are not required, but definitely will keep them in mind if I go into a new venture. Very happy and satisfied with POSH and will recommend them 100%!

15 April 2024
Unprompted review
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Reply from Posh Virtual Receptionists

Thank you so much for the honest review. Even though you are no longer our customer, we appreciate you sharing your experience with others, and look forward to welcoming you back when the time is right.

Rated 5 out of 5 stars

Always professional

Always professional, takes care of any issues right away.

Pleasure working with her

5 April 2024
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Reply from Posh Virtual Receptionists

Thank you Matt. We take pride in assisting our clients so that they can get back to what calls them.

Rated 3 out of 5 stars

Professional and efficient

So far, the team has worked with us to better streamline our services and have been very professional and efficient.

3 April 2024
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Reply from Posh Virtual Receptionists

Thank you for your feedback. After discussing this with you, we are saddened that you ran into a glitch and were forced into give us a one star when your feedback and our conversation don't match the star rating. Thank you for continuing to be our customer either way!

Rated 5 out of 5 stars

Hands down best experience I have had…

Hands down best experience I have had so far working with someone virtually. Everything has been top notch. I have saved so much time since handing them over my calls.

3 April 2024
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Reply from Posh Virtual Receptionists

Thank you James for your feedback. We are so happy that our solution is working well for you.

Rated 1 out of 5 stars

Spam Spam Spam - GDPR off

Spam emails.

Unsolicited emails directed at me. Never signed up. Never gave them my details.

One word…….

GDPR - follow the law it’s there to stop companies like you spamming everyone.

Unsubscribed.

22 March 2024
Unprompted review
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Reply from Posh Virtual Receptionists

Thank you for sharing your concern. We take GDPR regulations very seriously and have processes in place to ensure we compliant with these regulations. Like many brands, we use email campaigns as a channel to market. However, if the services we offer are not relevant, please feel free to contact us directly and we can ensure you are removed from any data records. Alternatively, there is the option to “opt out” of further communication. We would be very happy to show you how to manage this. We would also like to check there is no confusion with another company that uses the same 4 letters of Posh in their brand name?

Rated 5 out of 5 stars

Natalia has been so helpful from the…

Natalia has been so helpful from the start. From all the information I need to get us on boarded to answering all my questions. The people answering calls are professional and courteous.

12 March 2024
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Reply from Posh Virtual Receptionists

Thank you David. We are here to help you grow and are thrilled that you have had such a great experience with Posh.

Rated 5 out of 5 stars

Easy to use and great customer service!

Very helpful customer service and Kelsey and the support team have been so quick and responsive!

The app is easy to use and very manageable. Thank you for your services!

28 February 2024
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Reply from Posh Virtual Receptionists

Thank you Stephanie!

Rated 5 out of 5 stars

Love everything about Posh

Love everything about Posh! Very Professional, and they never miss a step. They can handle every type of call and caller with great skill!

23 February 2024
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Reply from Posh Virtual Receptionists

Thank you Perry. We strive to be an extension of your business.

Rated 5 out of 5 stars

I’ve used this service for a year and…

I’ve used this service for a year and it works great for my events business. The process was easy to set up and all of my business calls go straight to Posh for answering and we get an immediate text and email with the message. They have a great app as well.

23 July 2023
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Reply from Posh Virtual Receptionists

Thank you for choosing Posh. We appreciate the opportunity to work with your callers daily.

Rated 5 out of 5 stars

First

First, I've been with Posh for a number of years and have been happy with the service. The onboarding was easy, making changes has been easy, and once in place, I haven't had to think about the service. I can focus on running other aspects of my business. Today there was a glitch in the system and I made a quick call to support. Ericka was fantastic. She identified the issue and offered to put me on hold so that she could find a resolution. I suggested that she could email or call me back because I knew things would get taken care of. I saw a couple tests come through so I knew that she was on it. Next, got an email that the issue had been resolved and they gave me a credit without me even asking. Totally happy with not just the phone service, I'm also happy how things get handled if something needs to be addressed.

20 February 2024
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Reply from Posh Virtual Receptionists

Anthony, Thank you for providing a detailed review. Ericka is a fantastic team member and we are here to support your business.

Rated 5 out of 5 stars

The help and service I never realized I needed.

I have never used this type of service before. Posh made it very easy to transition into this service. It has helped with my time management and efficiency in completing my work. I like having a real person answer the phone. The feedback from my clients is that they like it too.

13 February 2024
Posh Virtual Receptionists logo

Reply from Posh Virtual Receptionists

Thank you Donna. Allowing you to get back to business is what we are all about.

Rated 5 out of 5 stars

The receptionists are wonderful

The receptionists are wonderful, friendly and know how to interact with my clients. Exceptionally professional. Support is amazing, they respond quickly a resolve issue almost immediately.

20 February 2024
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Reply from Posh Virtual Receptionists

Thank you for your review David. We really appreciate the compliments to our ability to serve your clients.

Rated 5 out of 5 stars

My sales consultant Hannah was…

My sales consultant Hannah was excellent from start to finish on the process. Sent me a flow chart within an hour. Extremely professional! Can't wait to work with them!

19 February 2024
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Reply from Posh Virtual Receptionists

Thank you David, Hannah is a top-notch consultant. We look forward to the opportunity to serve your business.

Rated 5 out of 5 stars

Third Time's the Charm!

We moved to Posh after using 2 other services and are so happy we did! Everything from onboarding, to the professionalism of the agents, to follow up from the tech team has been top notch! We love working with them and highly recommend!

19 February 2024
Posh Virtual Receptionists logo

Reply from Posh Virtual Receptionists

We are so happy that you have found the right solution for you business! Thank you for the recommendation!

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