Banner for Positive Lending

Positive Lending Reviews 

517
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently described as outstanding, with many appreciating its efficiency and the ease of the overall process. Reviewers highlight the quick response times and clear communication, making the experience straightforward and stress-free. Many people also felt well-supported, noting the team went above and beyond to understand and accommodate their specific needs. Consumers frequently mentioned feeling informed at every step, with personalized attention making complex processes manageable. This dedication and expertise truly made a difference for users, leading to successful outcomes.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional support and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that advisors are... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn't have asked for a better service or more support that we received from Positive Lending. Everyone we dealt with was so helpful and professional, but we must particularly thank Gillian for r... See more

Rated 5 out of 5 stars

All matters were dealt with in a professional manner for which I'm very grateful. The arrangement was finally instigated after a lot of grief for Ben and Mark caused by the inefficiency of the lend... See more

Rated 5 out of 5 stars

I passed a client to Brad to deal with a second charge. This particular client was keen to sort this out as quickly as possible and had already spoken to some other providers who were quite pushy in t... See more

Rated 5 out of 5 stars

I have recently had to arrange interim funding for a very important large payment I had to make quickly. Positive Lending have been wonderful towards this and I can say now that I can make it now. Not... See more


Company details

  1. Mortgage broker
  2. Finance broker

About Positive Lending

Written by the company

Founded in 2008 Positive Lending are industry leaders in Specialist Finance.

We are directly authorised by the Financial Conduct Authority and have won more than 25 industry awards in specialist finance.

Every year we arrange thousands of specialist loans for our customers, either directly or via 9000 mortgage brokers who recommend our services, so rest assured that you are in safe hands.

We can support with specialist lending solutions including:

  • Bridging loans
  • Second Charge Mortgages
  • Residential Mortgages
  • Buy to Let Mortgages
  • Commercial Mortgages
  • Development Finance
  • Equity Release and RIO

We have an unrivaled and extensive panel of lenders giving us the power to search the whole of the market and help find the perfect solution for your financial needs.

Our exceptional team are dedicated to supporting clients in making their property dreams a reality.

Visit our website

All the best Specialist Lending Solutions

Written by the company

Second Charge Mortgages
With a whole of market product range, exclusive products, transparent fees and superb service, we’re Positive we can find you the best second charge mortgage outcome for your clients; discover more and meet the team
Bridging Loans
Our bridging experts promise you the best rates on the market, AIPs in 4 hours, a specialist valuer panel who are selected for speed, expert bridging solicitors and focussed underwriters. When it comes to bridging, Positive is the packager of choice.
Specialist Residential and Buy to Let
For customers struggling to secure mortgages on the high street, our expert Mortgage Desk are on hand to help. So if you have a specialist residential or buy to let case that’s difficult to place, take a look at how we can help you.
Commercial Mortgages
Our team of lending experts give you access to a wide range of specialist lenders and private funders. When it comes to commercial mortgages; we’ll make sure your clients get the best outcomes available.
Development Finance
We ensure that we meet your clients’ project needs and deliver high returns for their investments through competitive pricing and prompt delivery of funds.
Equity Release & RIO
We have a great range of products designed to help current, and soon-to-be, retirees make the most of their finances – enjoying their funds and the equity that’s built up in their property.

Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(517)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you to Gillian Langford

A huge thank you to Gillian Langford for all her support throughout this process. She was incredibly responsive to emails and kept us informed every step of the way with clear and timely updates via phone and email. Her calm and friendly approach made a stressful situation much easier to navigate, and we truly appreciate her help. Thank you again!

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Champions

Positive lending it was amazing working with this company. They work effectively and efficiently.Marie and Regan, were really great people and helped me a lot and were available whenever called upon.If I could give them 100 stars I would.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Worked hard to help and secure complicated loan

I came to Positive Lending via my Mortgage Broker at Alton Mortgages, with a complicated Second Charge Mortgage request. Richard, my broker, and Georgia at Positive Lending worked extremely hard to work around challenges in my personal circumstances to secure the loan to a really tight deadline I had. They went through all the application questions with me one by one over the phone so we could discuss any queries I had in real time so the application could be submitted immediately and followed up with good communication throughout.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Positive Lending

Excellent service from Positive Lending. As a mortgage broker referring specialist lending I found the process first class.
The team were very quick and provided an excellent service to the client.
Thank you!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

I have great respect for all the…

I have great respect for all the Positive Lending staff, from taking the initial inquiry to assigning a case
handler/Underwriter, through to completion. Knowledgeable in all areas of lending, with close relationships with lending partners.
Thank you Celi Digby, Nick Shepard and Brian Quilter for their valued support with difficult applications, which they have been able to
place with great success. Michael Bottomley The Mortgage Store

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Professionals, pretty quick and great delivery of services

It was our first time working with this company. They were recommended by our mortgage broker, and I must say they did a great job.

I cannot way was easy, due to an abundance of documents being required, but Suzanne and her team made it easier for us.

We worked with them during the December month, and while other companies will say we are no shut, and shall pick this up in the new year, here the situation was different. While Suzanne was on leave we had other colleagues picking our matter up which saved a great amount of time.

Thank you Kieran Jenner, who was the first point of contact for us. Efficient and to the point, appreciate the no time wasting, which is quite difficult to find at times.

If we were to need to use them in the future we will definitely reach out.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

I cannot thank Georgia and Alysha…

I cannot thank Georgia and Alysha enough and also Gillian- who continued to support us during the Christmas leave period.

The process and questions from the lender at times felt tedious but Georgia kept us informed at every step and was so clear in her communication about what was needed and when by.

Alysha was our first point of contact with Positive Lending and she was so approachable and helpful which made the start of the process positive!

I would recommend positive lending as they are professional, approachable and have great communication.

Thank you for giving us a fresh start as a family!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! I sent over a complex second charge enquiry to David on 29th October, Jake and the team where straight on it for me that same day. Fast forward to the first week back in January and the deal is all completed and paid out and I have a happy client. Referring the second charge enquires that I get makes sense and leaves me to deal with what I do best, Mortgages.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend James Alexander at…

I cannot recommend James Alexander at Positive lending enough.
Every step though the process he kept me in the loop either by phone or email, nothing was any trouble.
There were a few stressful times during the conveyancing (dealing with Solicitors) and even though James has completed his part of the process, he was happy to get involved and speak to 3rd parties and put my mind as ease.
Thank you James and hope to deal with you in the future :)

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Very grateful clients

I would like to thank Georgia and all the team at Positive Lending for sorting our second mortgage. They were helpful, friendly, knowledgeable and efficient and they helped us get through what turned out to be a very complicated and stressful process. Its the best xmas present we could have asked for and came at the best time. Thankyou all so much.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

First Class

I've dealt with Positive Lending twice now and this time allocated Georgia to help me with my lending. She has been both thorough, and extremely helpful throughout, as well polite and attentive to personal situations.
Couldn't recommend her enough and an asset to the company.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Speedy & Helpful!

Cannot recommend this company enough! While working on a tight schedule they have helped me immensely and carried out a speedy application! Thanks again!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

What a fabulous experience

What a fabulous experience! Initially, I was guided very professionally by Richard Johnson who came across very knowledgeable and took the time to understand my circumstances. This then helped him advise me on the best product for my needs.
I was then passed over very seamlessly to Suzanne Brown, who again was very understanding and explained everything thoroughly to me. They were always prompt in answering my questions via email and readily available over the telephone. They are a credit to the company. Keep up the good work!

Best wishes
Mr G. Kohli

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We dealt with Declan and then latterly Georgia, from Positive Lending, who both gave us very good advice and kept us informed throughout the whole process.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

The customer contacted me (the broker) as she had been told by a number of advisers she couldn't get a mortgage! :(
Cue the team at Positive lending....they helped me find a great solution for her and today she moved into her very own home that she never thought would be possible :)
Fantastic communication from start to finish from Celi Digby, she gave us clear and efficient service, a brilliant outcome for the customer. 5 stars all the way! :) :) :)

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Very positive experience

We were kept up to date with proceedings at every step of the way. The product they found was just right for our needs.
Suzanne Brown is an absolute asset to the business . I found her very professional, efficient, knowledgable, and an all round really nice person. Kieran Jenner also did a fantastic job so massive thanks to both of them.

27 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look