Posted by Santa Reviews 89

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very well put together letter and card, the seal is a great addition. Arrived in perfect condition. Great communication regarding post and delivery. Our granddaughter (5 years old)was so excited whe... See more

Rated 5 out of 5 stars

My son was so pleased to receive his letter from santer it made his day. The presentation of the letter and certificate was amazing, fast response from customer service when needed, friendly and helpf... See more

Rated 4 out of 5 stars

Simple to arrange. Good follow up when my card was delayed due to postal strike. Did it for my partner who loved it.

Rated 5 out of 5 stars

This would have to be the best letter from Santa on the market today. The whole process is so simple from start to finish. The website is easy to use and even lets you do more than one letter at a t... See more

Company details

  1. Christmas Shop
  2. Childrens Shop

Written by the company

Order something magical this Christmas for your child. Personalised letters and certificates from Santa in authentic North Pole envelopes delivered in time for Christmas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

89 reviews

5-star
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1-star

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Rated 3 out of 5 stars

Was ok

Was ok, a little basic

17 December 2021
Posted by Santa logo

Reply from Posted by Santa

Hi Amanda. Thanks so much for your review. The package you purchased was the basic package with all add-ons removed, such as the wax seal and nice list certificate.

We feel that it is the package as a whole that makes the product but do advertise in full on the web site exactly what you are getting before you order. We also then ensure as you progress through the letter customisation process that you are aware of all the bits that will be missing if you choose opt out of them.

Whilst we would agree with you that the basic option you chosen is indeed basic, we always keep it available for purchase as not everyone wants to purchase the fully priced product.

Hopefully this clarifies. :)

Best wishes and Merry Christmas. CE.

Rated 5 out of 5 stars

Beautiful letter.

Beautiful letter.. my son is only 2, so still not sure on who santa is but when I was reading the letter he was smiling all the way and really enjoying it.. he was very excited to open it up and he giggled when he was on the nice list, he is very cheeky..

17 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent gift

I was fortunately with my grandchildren when their Santa letters arrived and witnessed their pleasure to receive a letter from Santa .
The letters and certificates are fabulous .

15 December 2021
Unprompted review
Rated 5 out of 5 stars

Both children loved their personalised…

Both children loved their personalised letters. The opportunity to write the full letter with all personal details of each child was great. How does Santa know I am good at reading ? How does he know my best friends name ? ....the children asked.

13 December 2021
Rated 5 out of 5 stars

Great Service

Great Service,
My Granddaughter thought it was magic and is so excited for Christmas thanks for being part of the trip.

12 December 2021
Rated 5 out of 5 stars

Really lovely cards

Really lovely cards! Lots of nice templates to pick from. Easy to complete and order. I was able to write my own message around the default message. The girls couldn’t believe how much Santa knows about them ;)

11 December 2021
Rated 5 out of 5 stars

Very very pleased with my purchase

The letters arrived very quickly in extremely authentic looking envelopes with a red seal. I have no doubt that my granddaughters will be thrilled with them.
The only minor point I would mention is that I would have liked the option to send the letters direct to the girls

5 December 2021
Posted by Santa logo

Reply from Posted by Santa

Thank you so much for taking the time to post your review! We would love to be able to offer letters directly to the children, in fact this is how we actually started out.

Unfortunately we learnt over time that the reliability of the postal service is hit and miss and subsequently we disappointed a number of children in our first year by having letters arrive on different days, or even some going missing altogether.

Sadly we therefore had to stop offering this option. We are also unable to offer the same level of authenticity with the envelope if it goes through the postal service as large barcodes and logos are required along with our company name and return address.

Hopefully this helps clarify! Merry Christmas to you and your family. :) Best wishes. Chris

Rated 5 out of 5 stars

Amazing!

Every year I use this for my daughter and my now 2 year old son! Reasonable price, nice quality and speedy delivery!! Made my kids Xmas very exciting!!

5 December 2021
Posted by Santa logo

Reply from Posted by Santa

Thanks so much for your review Samantha! It's absolutely fantastic to hear you've returned to order from us again. We look forward to seeing you again next year. Merry Christmas! :) Chris.

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