Poste Italiane Reviews 

Absolute disgrace. The delivery guy doesn’t even attempt a delivery but says recipient absent. While I have been home all day

I sent a package for my aunt in Italy with Christmas gifts and candy for Christmas.
The package never arrived but has been marked with “problems” on the Italian homesite.
After many attempts of contacting the post office, they finally said that the package is damaged and will never be delivered.
Those informations have never been communicated.

RC266399181IT .

THESE FRAUDS DO NOT RESPOND on PRIVATE MESSENGER after asking customers to send them a message about the exact whereabouts of my package. Their phones are attended by these people who love disconnecting phone call if they cannot provide exact reasons of the delay of a package.

Been contacting on their facebook messenger page over 36 hours now and no response from their HORRIBLE employees either. They should just leave their jobs and let actual people who do work, take over to provide service. Italian Post either delays packages beyond 2 weeks from their MILAN International hub or just loses them prior.

Currently,my package has been in their TURIN operations center since Dec 23 and has not moved since. Today is 3rd business day of the week and Christmas is over. Covid is also no reason of delay as every other postal service is able to update tracking properly and deliver within a week to at most 2 weeks with consistent tracking.

These Italian post guys block me on their FB page when asking the same on their public posts and also when they asked me to contact them "privately" on their FB page with the tracking details for the 3rd business day of the week.

How about this one? They stole almost everything out of my package, filled it with children’s clothes (what the hell?) and that’s what I received. So they handpicked the items they wanted of mine then to make the weight the same as written on the document, they put in some super cheap clothes that I’m sure they probably stole from someone else’s package.

I’m so annoyed! I’m still waiting on my package which was sent the 6th of december from Italy to Denmark. The only “info” I can get is “the shipment is in progress” so I have no idea how far the package is and I can’t search for it or do anything! It would be really nice with some more info about the journey of the package so I could get a little at ease.

USA Buyers BEWARE!! IF THE ITEM YOU ARE ORDERING CANNOT FIT INTO YOUR MAILBOX, IT IS LOST! I HAVE RECEIVED SEVERAL SMALL PACKAGES FROM Poste Italiane's Service. This items were passed to the USPS and delivered. Since the last item was bigger than a Standard Composition Notebook, this was lost. As of today, the item that was shipped From Italy on the 20th of November, it is somewhere in Oklahoma. I'm in NY! And it gets better, the Shipper gave me not 1 but 2 Tracking Numbers containing letters in them. I have checked with other Carriers like Fed Ex and UPS. They had no idea what kind of Tracking Number I received. In conclusion, the item is Lost. Knock of Designer Goods can easily get to NYC but not my Package. If you are doing any business with vendors in Italy, communicate OTHER SHIPPING OPTIONS

Poste Italiane Velletri branch staff are rude and disgusting. Someone who is new in Italy and learning the language, velletri branch is not friendly at all, this branch has zero english speaker. I tried my best speak in Italian, the teller (looks mature lady, big, short hair - blonde&black) did explain the process, so after I asked questions and explained what was told to me by other branch, the lady just went up and walked away while I’m talking, it didn't even took her 2 minutes to listen to me (She clearly either has a personal prob or not happy with her job) a few seconds after a mature guy came up shouting explaining the process aggressively, People behind me were laughing. I felt so embarrassed. Then an Italian customer came up to me and tried to explain in english, and i told her the lady cashier just made me feel so stupid. then she told me… “you’re not stupid, she is! yes she was rude” I think customer service does not work here, whatever feedback we put in, they just don’t care but i’m still trying to tell my experience. If poste listen, please train your staff what’s good manners and right conduct, specifically that cashier lady and tell her go travel for at least in her life, she needs to experience being treated with respect.

Worst post office I have dealt with. They lost SO MANY of my packages. I was able to track a package up until it reached the Italian post office, when eventually it would "get lost". So many packages from different companies were lost and I had to request refunds that were hard to get and ended up just spending money and MAYBE so much later get it back, some i'm still trying to get back.
Also, they said that they have "left notes" on how to go get a package when they were the ones supposed to deliver it here, and have NOT even contacted me to set a time and assumed I was home.

The worst service someone can get. They don't even try to deliver packages it is always "no receiver at home" and they don't even ring the bell or use mobile contact to rich you.
All you can get from customer service is a robot.
They only have nice buildings.. And this is from someone that comes from a poor country like Macedonia.
Believe me back home are nicer and harder working people than here.
It is a shame for a country like Italy.

Sent a package from US priority international. Ten days expected delivery, sitting in Milan for two weeks now, no update. Disgraceful service. Should have used DSL.

I visited this post office ( Piazza Umberto I, 33/A, 70121 Bari BA ) in the afternoon of October 12. I have had a bank card from Post for 3 years and I asked my question very respectfully. The lady who answered me didn't have the necessary information and didn't even know how to work with my mobile phone and the Post Bank and PayPal applications, and when she was completely confused, I asked very respectfully if it is possible to upgrade my bank card?? And that woman answered very rudely and rudely and said if you don't know Italian, I won't give you any service. It's very embarrassing because when I signed the bank card contract with the post company, it didn't say that if you don't know Italian, you won't be served, and this rude woman even threatened me with the police, she's very rude and very annoying Was . I recommend you stay away from this post office

Delivery sucessful, only take 7 days to delivery from UK by Royal Mail, Quick!

It's a bit naÏve to expect the same level of professionalism in Italy as in the rest of Europe but still they are pushing it. Went to a post office to send a parcel to another European country. Took them 30 minutes to figure it out, lots of Italian customers waiting behind me and
wasting their lunch break unnecessarily. The guy at the counter was old and visibly overwhelmed, mumbling unpleasant things in Italian. In the end, the parcel was sent at the highest fare when a simple Economy rate would have sufficed, forcing the recipient to waste time himself to get it at the post office. Bad, really bad, even for Italy.

For being the official postal service of their country, the EU should sue Italy for ripping off paying customers on a state-level.

We sent 4 post cards. I sent 2 post cards from Venice (and paid 1,30€ EACH for international postage) to Germany. One to my workplace and one to my home because I wanted the post stamp as souvenir. None arrived.
My mother sent one postcard to her parents - not arrived. My dad sent one - it arrived.

75% undelievered.
1 Postcard = Venice to Regensburg = Not delivered
1 Postcard = Venice to Regensburg = Not delivered
1 Postcard = Venice to Regensburg = Delivered
1 Postcard = Cavalino-Treporti to Dresden = Not delivered.

This is exactly the reason why Italy drags the EU down when even their postal service is a joke. What kind of country is that? Claiming to be an industrial nation but can't deliver a piece of cardboard?!? Disgusting. Sorry, Italians, you are a joke.

EDIT: Me and my mother wondered why the shops in Venice had previously a website with an online shop. Now I know why neither the place that sold Murano Glass items nor my mask shop have a current online shop - with the items not arriving, they'd receive just negative reviews and refund claims, so they probably gave up on their trash-tier postal service. I also see now why Italy has almost no sellers on Etsy - probably all the items go missing.

Go figure. . .

ITALIAN POST OFFICE ARE A REAL THIEF , WHEN YOU SEND SOMETHING THERE INTERNATIONALY THEY DONT DELIVER YOUR ITEM. THEY STEAL IT AND THEY SCAN IT THAT ITEM BY MISTAKE SENT SOMEWHERE ELSE ,, BE AWARE AND. DO NOT TRUST ITALIAN POST OFFICE. ,, A MONTH A GO I SHIPED SOMETHING TO ITALY , MILANO AND ITEM WAS LOST IN MILANO AND IT SHOWS ITEM WAS SENT TO SWEDEN WHICH IS DIFFERENT COUNTRY ,, THATS THEIR GAME TO STEAL YOUR ITEM ,,, SHAME ON ITALIAN POST OFFICE

I can't even begin to describe this inept, unprofessional, disgusting behavior towards customers. It's unacceptable. They tell you inaccuracies,scream down at you if they feel you know more than them, talk over you, are condescending, don't know the word customer service, send you round in circles. Trying to get money which I inherited from a postal account and the hoops, lies they tell you and red tape is unbelievable. Only can mail cheques to an italian address, which cheque has to be deposited into Italian bank account, no bank transfer credit. Too bad if you live overseas. It's expected you have to move to Italy and set up house, a nonresident bank account which is harder than it seems, and sit around and twiddle yr thumbs whilst waiting for a cheque to arrive. They're stuck in the dark ages. It's almost like they make it as hard as possible for you to get your money. THIEVES

9 days for a package to travel less than 70km. Absolute joke this company

It was awful experience 😥😥.
On 9april my beloved one sent me a parcel with letter💌 but it's been months but no any information about it,,,,, I even heard that they opens the parcel and took the items 😑it's oky if they don't want to give the parcel but they even took the letter 😔
At least send me my letter, I don't think I will get to know what was in the letter 😭

Hi.I sent a package for my son 7 months ago and it hasn't been delivered to him yet. Before that, I had sent some small ones and he had recieved but this one has been kept for 6 months in customs and hasn't even been sent back to us. We have sent several e-mails through our local post office and also my son has e-mailed them but they haven't answered properly. Thay just say it is under inspection ,while it didnot have any illegal items. It had some cookies ,raw persian rice and my son's personal items like tennis racket. We ad sent rice and cookies before and there weren't any problems.Some of our friends say they might have opened the package and taken the items😑