Poste Italiane Reviews 

I hope that I won’t have to use their service again in my lifetime unless they are improved
It’s terrible it’s a zero star service.
I am back in UK and the post cards I posted about 20 days ago for UK from Rome are still not delivered that’s how good their service is

I am only giving one star because zero is not possible.
OK, so on 13 June I spent 30 Euros to send an envelope containing pretty important documents to the UK with postedelivery international express. This should have arrived one week later. I sent an official complaint on 28th June and have tried countless times to get an answer from them. This is a multiple-choice affair: A) Have you lost my package; B) Is my package in transit and if so, when will it be delivered? I just get told to wait and I even found out, by pure coincidence, that an internal reminder was sent on 1st August to check this. Their behaviour is like that of a 5-year-old who has broken a glass and doesn't want to admit it. Disgraceful.

You send the packs from anothe country, they receive it but never take it to the recipient, all of a sudden you see the status of packs in their website changed from "in transfer" to "resent back to sender". You go to their office and you see they already sent it time ago back, you pay again the fees at home for packs resent by flight. Long story short, their whole system is just based on lying, they are well prepared to make people tired to then give up, the Posteitaliane, it is just about dishonesty.

Customer service is awful. Not only employees of numero Verde are not useful, but they are also very rude. When you are speaking with them, they cut the line.

Outdated company and incompetent and rude employees

So i sent important work papers 10 days ago, paio around 8 euro, which is a lot in my opinion, was told it d be there in 5 days. My papers still didn’t arrive and I can only advice to choose another way of Mail.
Rude customer service, slow working personnel, extremely long shipping times.

Poste a Fregene 15 persone a fare la fila, 1 sportello aperto.

15 people queing at Fregene Poste, 1 desk open only, it is shocking!

Parcel lost, called 5 times received 5 different replies, not possible to complete the online claim for undefined error. Terrible service.

Poste Italiane is a wonderful, efficient, well achieving cartel with beautiful stamps and always deliver on time, never a lost package. The world's best postal service! Grazie ragazzi!

Part 2, Poste Italiane

Two weeks later I got an equally panicky e-mail from Poste Italiane, with 4 .pdf attachments which I was instructed to fill in and return. Now experienced consumers will know that to fill in, ie. edit a .pdf, special extra, very expensive software is required. Poste Italiane will know this too. As a workaround I printed the form to be filled in (mercifully only actually one of the attachments, the rest I returned unchanged), filled it in by hand, scanned that in to a new .pdf and sent that back to them with the other attachments unchanged.

Naughty naughty me, I had given "commercial value" as Euro 0, nessun valore commerciale". The cream was intended for my personal use only. A furious reply came back that the parcel could not be declared as without commercial value. So I created a new .pdf with the purchase price filled in. Silence followed, which I interpreted as a good sign.

The next thing I knew, another 2 weeks later, was a 'phone call in Italian, which I am not very good at, that a driver would be arriving in about 10 minutes with a package for me for which there was about Euro 23 to pay, about the same amount as I had originally paid for the Savlon.

Now up to now Poste Italiane were operating within the parameters into which Brexit has confined them. But what followed was preposterous and leads me to a very negative rating for them on TrustPilot.

A van pulled up outside where I happened to be. Without getting out of his cab the driver asked me if I was me, which I confirmed. He waved a parcel out of the window and repeated the demand for payment. I realised that I would need to pay and produced my credit card. "Ah no, no!" was his reply, and he retracted the parcel and made to drive off. No delivery note was offered or any information on where I could, with payment, then collect my parcel. The whole thing was worthy of a gangster film.

Just in time I produced a crisp fresh 50-Euro note, which he contemplated, but then demanded two Euroes as he didn't have change. The above pantomime was repeated, with the driver threatening to drive off with my parcel. I dove into my purse and found the demanded 2 Euri just in time, after which he gave me my parcel, grunted "Ariverdeci" and drove off, without ever getting out of his cab or turning his engine off. No receipt for the money was offered.

Part 3, the moral of the tale:

If you live in Italy:
1. Never order anything from the UK. After Brexit it just isn't worth it.
2. Always expect Poste Italiane to behave like a criminal organisation.

The worst delivery company ever seen, with Amazon i had 0 problems but with Posteitaliane twice i used it twice the delivery guy didn't drop my product.

Package shipped from Italy was lost in transit after 3 months. No trace of it since then, and nobody knows where it is.

The most sucks courierre around the italy!!! I have package i ordered online and arrived last tuesday. Since i'm positive i asked the courriere if he can just leave it in the garden because i'm covid positive and i cannot go out to meet him (which he did) but the next day i have another package again. This time he didn't even mind to ring the bell my house and just put remarks that nobody in he house?????????? Hello? I'm 24/7 in the house without leaving the house and you said nobody and the house????? Then today i have another package again ( yes already 2 packages now) and same story again. I will have another 1 again tomorrow which will be 3rd packages.
I swear i will never ever buy things again online if they using Posta Italiane as courriere. They are so f*&*%# lazy workers!!!!!!!

You are never going to get a parcel from abroad to Italy. I never succeeded in the past 5 years. They are unreachable, and extremely sluggish.

I am changing the rating from one to four stars because I managed to get the parcel finally. They deposited it at the local post office after two delivery attempts (I wasn't notified about delivery and so was not at home). The Italian shop owner was very kind to have contacted them and this is how I got to know that the parcel was deposited at my local post office. It took quite a but of a stress to receive it. But the key thing is that I got it and it didn't disappear.

It is really the worst ever, I don’t wanna talk or say anything more than that!!! I paid 100€~ to receive the package in 5 days and it’s almost 60 days and I didn’t get received it yet!!! And they are asking me to pay 75€ for nothing! Just the worsttttt!!!!!!!

I see many comments like.. "if there was a option I'd give a zero stars.." or "one star is too much.."...
Man... If there was option I'd give 'em minus 5 stars!!!!!

I sent a package from the UK to be delivered in 5 days. After two weeks my mum called them and they said they went to the address but someone declined the package. Really weird as only my dad and mum (75 years old) live there…they returned the package to another city 79 Km away from their house. My dad is in hospital and my won’t pay more than 100€ to go there by taxi. They refused to make another delivery as someone already declined the package! Really poor service, group of incompetent people and lack of human being, certo sonó la vergogna dell’Italia. Give them one star is too much…

definitely worst! they never delivered my parcel which was spiritually so important to us as they were the belongings of a loved one we have lost in air crash. I communicated with the poste Italy many times but they keep replying like robots, not human beings! I can see the parcel is sent back to the Centro Operativo SDA Roma, but they refuse processing of the delivery. I'm no longer in Italy, can anyone help me push that parcel towards the destination please?