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Posterlounge.com Reviews 1,576

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including canvases, prints, and frames, often highlighting the excellent print quality and sturdy materials. Many people are also satisfied with the wide selection of products available and the overall user-friendly ordering process. However, some customers experienced issues with the delivery service, noting that it could be slow or that packages arrived damaged. A few other people also felt that the print quality was not always as sharp or vibrant as expected, especially for larger sizes, and some mentioned receiving items with minor defects like bent frames or chipped corners.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the great... See more

Quality

People report positive experiences with quality. Many customers praise the first-class quality of posters,... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise fast shipping, with some... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction with the ordering... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers praised the politeness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great poster perfect in every way only thing that let it down was the couriers Geniki who don't deliver and don't tell you the parcel has arrived so I had to do a lot of tracking to find where my post... See more

Rated 4 out of 5 stars

Fabulous Canvas, good quality and arrived to me from overseas in good condition. The Canvas did take about 3 weeks to arrive but that was down to... See more

Rated 4 out of 5 stars

Wide variety of designs and especially when they have a Sale you can get some high-quality deals. Got 6 framed Posters and apart from one Frame being slightly damaged (could fix it myself quickly) eve... See more

Rated 4 out of 5 stars

User friendly website. Good choice of products. Easy checkout. Good communication post order. I dropped one star due to length of delivery from order. Product is of very good quality


Company details

  1. Decoration and Interior Design Store
  2. Art gallery
  3. Artist
  4. Picture framing shop
  5. Poster Shop
  6. Wallpaper Shop

About Posterlounge.com

Written by the company

posterlounge-image

Wall art for every taste


We’ve been the specialist for wall art and wall decorations for over 20 years. In our online shop, you will find over 80,000 designs ranging from classic paintings to modern works of art. So, no matter whether you prefer a minimalist look or something more opulent, we have the perfect print for your wall.

Our prints are produced in our own art print house in Germany. We use only high-quality materials and rely on resource-efficient production processes. This means you can be sure you’re getting a high-quality product, that’s sustainable, too.

We deliver our prints to almost all European countries, making it easy for you to enjoy your favourite artwork in your home.

Visit us today and be inspired by our variety of wall art.

Discover now

What we offer

Written by the company

A wide range of products
✔️ Over 80,000 designs for every taste ✔️ Perfect wall art for any room ✔️ Modern and classic art for every style
Quality is important to us
✔️ High-quality prints on demand ✔️ ‘Made in Germany’: we have our own art print house ✔️ Quality that you see and feel
Frames and in-house framing
✔️ High-quality frames made of wood and aluminium ✔️ Different colours and sizes ✔️ We frame your print in our own frame manufacture
Customer service
✔️ We’re there for you – before, during and after your purchase ✔️ Personalised advice and support
Delivery and warranty
✔️ Your prints delivered to your home, safely and securely ✔️ Affordable shipping costs and secure packaging ✔️ 100-day return policy

Our promise

Shop without risk!

Shop without risk!
✔️ Our 100-day return policy gives you the reassurance you need that you’ll find the perfect print for your wall.
✔️ You can return your print to us within 100 days of receipt, without giving any reason.
✔️ Returns are free of charge.

Contact info

10% off at Posterlounge

Use the discount code TP10EXTRA and save on your next order!

4.0

Great

TrustScore 4 out of 5

2K reviews

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Rated 4 out of 5 stars

Delivered as ordered

Wide variety of designs and especially when they have a Sale you can get some high-quality deals. Got 6 framed Posters and apart from one Frame being slightly damaged (could fix it myself quickly) everything is fine.

7 July 2025
Rated 3 out of 5 stars

Not the one for me but Customer Services was helpful

I ordered about 10 posters of 13 x 18 cm so quite a little bit of money spent. The delivery was smooth and the exterior of the package was decent enough, it came in a reinforced cardboard envelope.
Unfortunately, upon opening the parcel, 4 of the posters had been crumpled on the left hand corner causing the paper to split. These are for gifts so not able to use, had it been for my own use I would have overlooked it. However, after inspecting the posters further, the copyright label is stamped across the bottom part of the small poser, and on most cases literally over the artwork itself, rendering it useless.
I contacted support team who asked for picture proof which were provided, and was advised the copyright label is legally required. I was offered a refund; it was not clear at first if the refund would be partial or full, and I sent an email outside of working hours and posted the review whilst evidently unhappy; however, the next available Monday a member of the support team called me to advise me the refund would be full and a written succinct confirmation was provided .

From an artwork point of view, I understand the legalities of copyright, however I do believe the copyright ©️ label should be placed somewhere else than on the artwork.
The posters are of medium quality, but they do have originality.

I updated my initial review of 2 stars to 3, due to the fast resolution on behalf of the support team.
I would give 4 for customer services only, and 3 for the quality of the prints (copyright label issue aside).

9 July 2025
Unprompted review
Posterlounge.com logo

Reply from Posterlounge.com

Dear Chris,

Thank you very much for updating your review and sharing your detailed feedback with us.

We’re truly sorry that part of your order arrived damaged and that the placement of the copyright imprint affected your experience with the artwork. We completely understand how important it is, especially when the prints are meant as gifts.

We’re glad to hear that our customer service team was able to assist you quickly and clarify the refund for you. Please be assured that we’re always striving to offer not only original and creative artwork, but also a high standard of product quality and service.

Regarding the copyright imprint, as explained by our support team, we are legally obliged to include this notice. However, your point about the placement on smaller formats is very valid and we’ve already passed this on internally for review. Thank you for bringing this to our attention.

If you have any further questions or suggestions, feel free to reach out to our customer support at help@posterlounge.com or call us at +49 341 33 97 59 00 (Mon.–Fri., 10 a.m.–4 p.m. CET).

We sincerely apologize again for the inconvenience, and thank you for your understanding and the revised rating.

Kind regards,

Your Posterlounge Team

Rated 2 out of 5 stars

Quality not good enough

The packaging was great and good care was taken to make sure the product arrived safely. Unfortunately the quality is not great though. I bought the Porco Rosso poster 60x90 and it looks very low resolution. I'm not talking about the drawing per se but the text around it looks pixelated. If this size is too much the product should be limited to smaller size to ensure the quality remains high rather than allowing for larger prints to just look bad.

8 July 2025
Unprompted review
Posterlounge.com logo

Reply from Posterlounge.com

Hello Emanuele,

Thank you very much for your feedback! 

We're really glad to hear that the packaging and delivery met your expectations and that your product arrived safely.

We're truly sorry that the quality of the print didn’t meet your expectations. The issue you described with the pixelated text is definitely not the standard we aim to deliver. To better understand what went wrong and offer you a suitable solution, could you please send us a few photos that clearly show the affected areas—particularly the text?

Feel free to reach out to us directly at support@posterlounge.co.uk or call us on 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge). We’ll do our best to help!

Kind regards,

Your Posterlounge Team

Rated 5 out of 5 stars

Beautiful canvas

Beautiful canvas arrived today. 2 weeks waiting for it to be shipped from Germany but it was worth it. Unfortunately UPS were the carrier so I had 3 delivery dates given before my picture arrived.
The quality of the canvas is excellent and I will definitely order more art from POSTERLOUNGE- if I can choose a carrier that is not UPS.

8 July 2025
Unprompted review
Rated 2 out of 5 stars

No delivery although dispatched on…

No delivery although dispatched on 30/6.UPS keeps telling me it's on the way to stanford le hope uk but no update since 5th and still on the way to stanford le hope. Bad communication with Ups never reply to questions

7 July 2025
Unprompted review
Posterlounge.com logo

Reply from Posterlounge.com

Dear Tracey

Thank you for your feedback.

We completely understand your frustration about the delay and the lack of communication from UPS. However, we kindly want to clarify that we are not UPS, but Posterlounge , the company where you placed your order.

As soon as we hand over your parcel to the shipping provider, in this case UPS, we unfortunately have no influence on the further delivery process or communication from their side. Nevertheless, we are always happy to support you in tracking your shipment and following up with the carrier if needed.

Please feel free to reach out to our customer service directly at support@posterlounge.co.uk or call us at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge), and we will gladly assist you.

Thank you for your understanding.

Rated 1 out of 5 stars

Where is my order ???

Where is my order ???

5 July 2025
Posterlounge.com logo

Reply from Posterlounge.com

Hello,
thank you for your review.

We’re truly sorry to read your review and completely understand your frustration.

We’ve looked into your order and can confirm that it was unfortunately delivered with a delay of two days. Please accept our sincere apologies — we know how disappointing it is when an expected delivery doesn’t arrive on time, especially when you're looking forward to your order.

While the delay was due to circumstances outside of our immediate control, we take full responsibility for your experience and are working closely with our delivery partners to help prevent this from happening in the future.

If there’s anything we can do to make this right or if you still need assistance, please don’t hesitate to reach out to us directly at service@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 10:00–16:00, free of charge). We’re here for you.

Kind regards,
Your Posterlounge Team

Rated 1 out of 5 stars

Deliveries in France are a nightmare

EN
The prints are good. Those ordered directly from their website are of much higher quality than the personalized posters, which unfortunately always seem to turn out blurry or out of focus. Sadly, refunds don’t apply to personalized posters—even when the quality is so poor that they end up being thrown away, resulting in a complete loss of money. I won’t argue with that policy—I can understand it, to some extent.
What I deeply dislike, however, is their reliance on UPS (at least for deliveries in France), which has been a complete nightmare. My parcel is currently who-knows-where, and the courier keeps claiming that my address is incorrect. Spoiler alert: it’s not. Every other courier finds my address without a problem. With UPS, it’s always the same story.
I’ve tried rescheduling the delivery multiple times myself. I even called UPS customer service to ask them to handle the redelivery, thinking I might be doing something wrong. My parcel was originally supposed to be delivered on Monday, June 30, 2025. It's now Friday, July 4, and I still haven’t received it.
The moral of the story? The package will most likely be returned to the sender because UPS couriers either can’t do their job properly—or simply don’t want to.
As much as I appreciate Poster Lounge, I deeply regret placing this order. I won’t be ordering from them again. The process of receiving an item shouldn't be this difficult—especially when shipping fees are paid by the customer. This is not how things should be handled.

FR
Les impressions sont de bonne qualité. Celles commandées directement sur leur site sont bien meilleures que les posters personnalisés, qui, malheureusement, sont toujours flous ou mal définis. Malheureusement, aucun remboursement n’est possible pour les posters personnalisés, même lorsque la qualité est si mauvaise qu’ils finissent à la poubelle, ce qui revient à perdre son argent. Je ne vais pas contester cette politique — je peux la comprendre, dans une certaine mesure.
Ce que je déteste profondément, en revanche, c’est leur choix de passer par UPS (du moins pour les livraisons en France), qui est un véritable cauchemar. Mon colis est actuellement quelque part — je ne sais pas où — et le livreur prétend que mon adresse est incorrecte. Spoiler : elle est correcte. Tous les autres transporteurs trouvent mon adresse sans aucun problème. Avec UPS, c’est toujours la même histoire.
J’ai essayé de reprogrammer la livraison plusieurs fois moi-même. J’ai même appelé le service client UPS pour leur demander de gérer la reprogrammation, pensant que je m’y prenais peut-être mal. Mon colis devait initialement être livré le lundi 30 juin 2025. Nous sommes aujourd’hui vendredi 4 juillet, et je n’ai toujours rien reçu.
Moralité : le colis sera sûrement renvoyé à l’expéditeur, car les livreurs UPS sont soit incapables de faire leur travail correctement, soit trop paresseux pour le faire.
Autant j’apprécie Poster Lounge, autant je regrette sincèrement cette commande. Je ne commanderai plus chez eux. Recevoir un colis ne devrait pas être aussi compliqué — surtout quand les frais de port sont à la charge du client. Ce n’est pas une façon acceptable de procéder.

4 July 2025
Unprompted review
Posterlounge.com logo

Reply from Posterlounge.com

Bonjour Madame Zucchetti, 

Nous vous remercions de nous avoir laissé un retour d'expérience très détaillé. 

Nous sommes ravis que vous soyez pleinement satisfaite de la qualité de nos tableaux. 
Cependant, nous ne proposons pas de posters personnalisés dans notre catalogue. 

Nous prenons en note votre commentaire concernant la livraison avec UPS et nous sommes désolés que votre commande n'ait pas pu être livrée avec succès. 

Nous avons tout mis en œuvre afin que vous la receviez tout de même avec un autre transporteur et nous espérons que vous êtes pleinement satisfaite. 

Bien cordialement, 

Votre équipe Posterlounge

Rated 2 out of 5 stars

Too dark print.

Too dark print.

4 July 2025
Posterlounge.com logo

Reply from Posterlounge.com

Dear Raina,

Thank you for your feedback.

Unfortunately, we are unable to identify the artwork in question based on your review. 

Furthermore, we have not received any message from you regarding this issue.

Please note that we are always happy to help and find a satisfactory solution, but in order to do so, we need you to get in touch with us directly and provide some details about your order.

You can reach our customer service at support@posterlounge.com or by phone at +49 341 33 97 59 00 (Mon–Fri, 10 a.m.–4 p.m. CET, additional charges may apply).

Thank you for your understanding.

Kind regards,

Your Posterlounge Team

Rated 5 out of 5 stars

Happy customer.

The 40cm x 20cm poster I ordered was packed in a flat package and arrived perfectly intact. Thankfully postal services handled it gently.

29 June 2025
Rated 1 out of 5 stars

The item was never delivered and I…

The item was never delivered and I cannot contact the courier.

23 June 2025
Posterlounge.com logo

Reply from Posterlounge.com

Hello Zizi,

Thank you for your message.

We’re sorry to hear that you haven’t received your delivery. According to the tracking information, the parcel could not be delivered and is currently being returned to us.

We have already contacted you directly regarding the next steps. As soon as the return reaches our warehouse, we will be happy to either resend your order or issue a full refund – depending on your preference.

If you have any further questions, feel free to contact our customer service at support@posterlounge.com or by phone at +49 341 33 97 59 00 (Mon–Fri, 10 a.m.–4 p.m. CET, additional charges may apply).

We apologize for the inconvenience and thank you for your understanding.

Best regards
Your Posterlounge Team

Rated 5 out of 5 stars

Quality and fast delivery

I have ordered from Posterlounge two times, in 2023 and in 2025.
Reasonable prices. Good print on good paper, and fast delivery.

I would order more if I had more wall space.

13 June 2025

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