If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... See more
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See what reviewers are saying
Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... See more
I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... See more
The post store is a great idea / way to find fun art to spruce up your home or space - either frame the prints, pin them up or put them anywhere you like knowing how easy to are to order, set up!!... See more
3.7
Average
744 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Posterstore
Hi Lois,
We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.
If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.
Team Poster Store
I like the frame styling
I like the frame styling. I frame my soft pastel paintings. They look great in the frame.
18 November 2024
Great quality…
The prints shipped in a protective container. The paper is thick and good quality. The print is good quality!
12 November 2024
Quality of prints were not great
Quality of prints were not great, the colour looked as if the printer was running low on ink.
Also the prints were not rolled properly when put in the shipping tube and had creases through them all that I could not get rid of.
13 November 2024
Reply from Posterstore
Hi Maggie,
We are truly sorry to hear that your posters were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.
Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.
Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.
Team Poster Store
Fast Delivery & As shown on Website
Fast Delivery. Poster are sturdy and printed on a nice paper stock.
11 November 2024
I have placed multiple orders for…
I have placed multiple orders for posters to decorate my house. The images on the website are a faithful representation of what I received, which is excellent quality.
7 November 2024
Awesome products!
Great product selection and in stock which I appreciate. Easy to order and really quick delivery.
5 November 2024
Easy website to navigate
Easy website to navigate. Prompt delivery. Love the framed options.
5 November 2024
Amazing
There are so many options to choose from ! Images are beautiful, well wrapped, delivered in time, product of great quality
3 November 2024
Amazing experience and I’ll definitely…
Amazing experience and I’ll definitely reorder again and recommend to my community!😍
4 November 2024
Love everything about Posterstore
4 November 2024
Frame arrived late and damaged- not…
Frame arrived late and damaged- not functional. Sent email to customer service before writing review, still have not received a response.
31 October 2024
Reply from Posterstore
Hello Jan,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided.
Thank you for your understanding, and we hope to resolve this issue for you as soon as possible.
Team Poster Store
I love the poster store!
I love the poster store. Their products are great and good quality.
The customer service was great and they were so helpful and answered all my questions wells.
1 November 2024
Frame is in great quality and shipping…
Frame is in great quality and shipping was quick!!
1 November 2024
Totally dissapointed with this store
Totally dissapointed with this store. They advertised 3-5 business day shipping, but my order came 20 days late. Totally returning - needed it for October 29 .
I only purchased because of 3-5 business day shipping. Now - I still have to pay the shipping fee to return, Even if it was their fault !!!!!
20 November 2024
Unprompted review
Reply from Posterstore
Hi Teresa,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience has not been up to our standards. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
Since we do not have your contact details available, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
Team Poster Store
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