I was a bit worried when I read some of the reviews after I'd purchased my two posters - on second thoughts I probably should've checked them beforehand. A lot of reviewers said that they had experien... See more
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The experience is easy and effortless. Framed artwork delivered right to your door. Ready to place upon its arrival. Really the hardest part is choosing your artwork because there is so much to choose... See more
Beautiful assortment of images; both black&white and four-color! Excellent, sturdy paper. Very sharp image clarity. And, maybe most importantly, the shipping was fabulous. Posters separated with smoot... See more
This poster took longer than promised to arrive. When it did arrive the sticker meant to keep it rolled up had ripped open. It was difficult to remove from the tube because of this. Once removed fro... See more
Company replied
Company details
Information provided by various external sources
Trendy and stylish Scandinavian design premium posters and frames online at great prices. Free shipping over £45 and 3-5 days delivery time. Happy shopping!
Contact info
United Kingdom
- posterstore.com
4.0
Great
757 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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These posters are cheaply made and can…
These posters are cheaply made and can tear very easy
25 December 2024
Reply from Posterstore
Dear Theresa,
Thank you for your feedback. We’re sorry to hear that you’re not satisfied with the quality of the posters. Ensuring our products meet our customers’ expectations is very important to us, and we take your comments seriously.
We strive to provide high-quality items, and it’s disappointing to know that this hasn’t been your experience. We would appreciate the opportunity to make it right. Please reach out to our customer service team so we can assist you further.
Your input helps us improve, and we’re grateful you took the time to share your thoughts.
Warm regards,
Team Poster Store
Posters beautiful and delivered in…
Posters beautiful and delivered in excellent condition.
25 December 2024
Fast Delivery Great Product!
24 December 2024
Reply from Posterstore
Dear Serhiy,
Thank you for taking the time to share your feedback. We’re sorry to hear that the quality of your order didn’t meet your expectations.
Our goal is to provide products that exceed our customers’ standards, and it’s disappointing to know we didn’t achieve that in your case. Your comments are invaluable, and we will use them to evaluate and improve our product quality.
If there’s anything we can do to address your concerns, such as offering a replacement, refund, or further assistance, please don’t hesitate to reach out to our customer service team. We’re here to help and would love the chance to make this right.
Thank you for bringing this to our attention.
Sincerely,
Team Poster Store
Love the poster and the process was…
Love the poster and the process was smooth. Thanks
22 December 2024
I will never purchase from Posterstore
I will never purchase from Posterstore, or recommend it to any friends and family. I have been trying to return my purchase and get my refund for almost 2 weeks. Terrible customer service.
20 December 2024
Reply from Posterstore
Dear Alexa,
We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to return your purchase and receive a refund.
Due to the peak season and a higher-than-usual volume of orders, our response times have been slower than we’d like. However, this is no excuse for the delays you’ve encountered. We are deeply sorry for not meeting your expectations during this time.
Our agent has reached out to you with the return details, and we’ve also expedited the processing of your refund to ensure this matter is resolved as quickly as possible.
We truly value your feedback and will use it to improve our processes and service. Thank you for your patience, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Team Poster Store
Damaged Poster, No Resolution
My poster arrived damaged, and was much lower quality than I expected for the price. The print was dull and not nearly as vibrant as the picture on the website, and the print was bent at some point so that there are significant fold marks on the print. Despite multiple attempts, I have been unable to get it refunded. I’ve been back and forth with customer service and have no resolution. Their response time is ridiculously slow. I ended up messaging them on social media- they replied and said that they can see someone is helping me via email, but NO ONE WILL RESPOND TO MY EMAILS. Sad, because I was excited about my poster. I won’t order from them again.
20 December 2024
Reply from Posterstore
Dear Amanda,
We sincerely apologize for the experience you’ve had with your recent order and the challenges you faced while trying to resolve the issue.
We are deeply sorry to hear that your poster arrived damaged and that the quality did not meet your expectations. This is certainly not the experience we want for our customers. Additionally, we regret the delays and lack of communication you encountered while seeking a resolution.
An agent has reached out to confirm your preferred resolution. Thank you for your patience and for bringing this to our attention. Your feedback is invaluable, and we are committed to improving our processes to ensure a better experience for all our customers moving forward.
Sincerely,
Team Poster Store
Nice product.
19 December 2024
Quality product delivered as promised
6 December 2024
Excellent Quality and Timely Delivery
Timely delivery and poster was packaged well. Quality of poster was excellent. Would order from this company again.
12 December 2024
I still have not gotten a response from…
I still have not gotten a response from you about my return you guys shipped me the wrong size posters and the quality was horrible. They were all creased. I emailed you and the only response I've gotten so far has been. I'm sorry for the delay. we will get back to you. I've sent numerous emails. I want this taken care of. Your customer. Service is horrible. I would never recommend this company. Please take care of my return and send me the correct order.
15 December 2024
Reply from Posterstore
Dear Lucia,
We sincerely apologize for the inconvenience you’ve experienced and for the delay in resolving your issue.
When you first reached out, we requested additional information needed to process your return and replacement. Unfortunately, we did not receive a response, which may have caused the delay. That being said, we completely understand your frustration and deeply regret the negative experience you’ve had with our service.
We would like to assure you that we are here to help and are more than happy to process your claim. Please provide us with the requested details at your earliest convenience so that we can issue the necessary refund and ensure the correct order is sent to you.
Your satisfaction is important to us, and we’re committed to making this right. Thank you for bringing this to our attention, and we hope to resolve it promptly.
Sincerely,
Team Poster Store
Item arrived in perfect condition
14 December 2024
Loved everything that I ordered
Loved everything that I ordered. Print was very nice and sturdy, perfect color, looked just like the photo online. Frames were well built and nice color. Will definitely order again!
10 December 2024
Reply from Posterstore
Dear Mark,
Thank you for sharing your feedback. We’re sorry to hear that the quality of the paper and photography did not meet your expectations.
We strive to provide high-quality products, and it’s disappointing to learn that we fell short in your experience. Your feedback is invaluable and helps us improve both the materials we use and the overall quality of our prints.
If you would like, please reach out to our customer service team and we’d be happy to assist further, whether it’s through a refund, replacement, or discussing alternative options.
Your satisfaction is very important to us, and we are committed to making things right.
Sincerely,
Team Poster Store
Incredible, Stunning, Perfect 10/10
I always have had an incredible experience with this company. With two successful orders now, the frames are just unmatched and the posters, are incredible material. My house is far better decorated because of this company. I am so grateful.
9 December 2024
I have to say after ordering many…
I have to say after ordering many lovely posters with no problem, my last order was a not good experience eventually made right. Thank you.
8 December 2024
Reply from Posterstore
Dear M.,
We’re truly sorry to hear that your last order didn’t go as smoothly as your previous experiences. However, we’re glad we could make things right for you in the end.
Your satisfaction means the world to us, and we greatly appreciate your understanding and patience. We’ll continue striving to ensure every experience you have with us is a positive one.
Thank you for your support, and we look forward to serving you again soon!
Sincerely,
Team Poster Store
I would have appreciated nore…
I would have appreciated nore transparancy about measurements in inches. Or maybe have the ability to cut w extra border around edges to round up. The print I bought did not fit the 20x28 frame by a small amount, plus it would not lay flat. Frustrating. Extra border would have let me play with a small border and it would have stayed flat in the frame.
5 December 2024
Reply from Posterstore
Dear Lisa,
Thank you for sharing your feedback. We’re sorry to hear that the print didn’t fit your frame as expected and that it didn’t lay flat, leading to frustration.
We understand how important precise measurements are, and we appreciate your suggestion to provide more transparency about dimensions in inches. Offering an extra border around the edges is also a great idea and could certainly help with flexibility when framing. Your feedback has been noted, and we’ll share it with our team as we continuously work to improve our product offerings.
If there’s anything we can do to assist further, whether it’s providing guidance on framing or exploring a replacement, please don’t hesitate to reach out to our customer service team. We’re here to help!
Thank you again for taking the time to share your experience. Your insights help us improve and serve our customers better.
Sincerely,
Team Poster Store
Very attractive posters
The posters were delivered in good condition. The quality of the posters is very good and they weee carefully packed. Delivery took a little bit of time and two separate deliveries.
7 December 2024
Not really good quality print and not…
Not really good quality print and not exact measurements. Also not quite fast shipping.
7 December 2024
Reply from Posterstore
Dear Allie,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
During the peak season, our shipping times may be slightly delayed, and we sincerely apologize for any inconvenience this caused. Additionally, we regret that the print quality and measurements were not what you anticipated. We are always striving to improve, and your input is invaluable in helping us do so.
If you’d like, please reach out to our customer service team and we’d be happy to address your concerns directly. Your satisfaction is important to us, and we’d love the opportunity to make things right.
Thank you for your understanding, and we appreciate you bringing this to our attention.
Sincerely,
Team Poster Store
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