I was a bit worried when I read some of the reviews after I'd purchased my two posters - on second thoughts I probably should've checked them beforehand. A lot of reviewers said that they had experien... See more
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The experience is easy and effortless. Framed artwork delivered right to your door. Ready to place upon its arrival. Really the hardest part is choosing your artwork because there is so much to choose... See more
Beautiful assortment of images; both black&white and four-color! Excellent, sturdy paper. Very sharp image clarity. And, maybe most importantly, the shipping was fabulous. Posters separated with smoot... See more
This poster took longer than promised to arrive. When it did arrive the sticker meant to keep it rolled up had ripped open. It was difficult to remove from the tube because of this. Once removed fro... See more
Company replied
Company details
Information provided by various external sources
Trendy and stylish Scandinavian design premium posters and frames online at great prices. Free shipping over £45 and 3-5 days delivery time. Happy shopping!
Contact info
United Kingdom
- posterstore.com
4.0
Great
757 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I submitted a help inquiry because what…
I submitted a help inquiry because what I ordered was damaged and I never heard back.
7 December 2024
Reply from Posterstore
Dear Ashley,
We sincerely apologize for the delay in responding to your help inquiry and for any frustration caused by the damaged item you received.
While it took longer than we would have liked, we’re glad to see that one of our agents has since resolved the issue for you. We deeply value your patience and understanding as we worked to address your concern.
If there’s anything further we can assist you with, please don’t hesitate to reach out. Your satisfaction is incredibly important to us, and we’re committed to making things right.
Thank you for bringing this to our attention and for giving us the opportunity to improve.
Sincerely,
Team Poster Store
Poster came in time for the holidays
Poster came in time for the holidays. It was securely wrapped in cardboard so no damage. Our daughter was thrilled.
3 December 2024
Nothing came and a “glitch” happened
I never received my package and was told that my order had been cancelled due to a glitch in the system. I’m assuming they didn’t want to honor shipping to Alaska and just used a “glitch” as the reason.
5 December 2024
Reply from Posterstore
Dear Paris,
We are truly sorry for the frustration and disappointment caused by your recent experience with us.
When your order was placed, there was unfortunately a technical issue in our system that resulted in its cancellation. We informed you of this as soon as we became aware of the problem and issued a full refund promptly. Please know that we do ship to Alaska, and your order would not have been accepted at checkout if this were not the case.
We deeply regret how this situation unfolded and understand how it may have felt as though we didn’t value your business. That was never our intention, and we are genuinely sorry for any inconvenience caused.
We appreciate your feedback and are taking steps to ensure that similar issues do not happen again. If there’s anything else we can do to make things right, please don’t hesitate to let us know.
Sincerely,
Team Poster Store
Exactly as described and high quality
1 December 2024
No confirmation email
I loved my poster and packaging was great! The only reason I took a star off was because I literally never received a confirmation email after my purchase so I had no proof I bought it, and I wasn’t able to track when it would arrive.
1 December 2024
Reply from Posterstore
Dear Honey,
We understand your frustration regarding your order and sincerely apologize for the inconvenience caused.
Our records, based on the tracking information, show that the package was successfully delivered. However, we realize this is not your experience, and one of our agents is already in contact with you to investigate further and process a claim. We are committed to finding the appropriate resolution for you, whether that be a replacement or a refund.
We appreciate your patience and cooperation as we work to resolve this matter. Please don’t hesitate to reach out with any additional details or questions.
Sincerely,
Team Poster Store
The delivery time was amazing as well…
The delivery time was amazing as well as the quality of the picture! It exceeded my expectations!
2 December 2024
Everything was fine
Everything was fine. We were not sent the email alerting us to the ship date and tracking number but all ended well.
29 November 2024
There was a mix up when I ordered and…
There was a mix up when I ordered and the system told me out of stock so I purchased a similar item on a different website. The product ended up coming and I was charged for it. When I contacted customer service they were able to help with a return. It was a great experience overall.
24 November 2024
Love it!
Great posters. Just as advertised. Clear, and beautiful artwork. Happy with it!
22 November 2024
Good customer service.
I had ordered a wrong size. Customer service was able to cancel the order right away. The charge on my credit card was canceled. When I received the posters I ordered, they were perfect.
24 November 2024
We did some updating in our kitchen and…
We did some updating in our kitchen and ended up with a blank wall space. I flipped through your posters and saw the Positano lemons. It reminded me of our trip to Italy. The colors are perfect and came in all sizes. I put it in a black frame and love it!
23 November 2024
The frame came in broken
16 November 2024
Great place to shop!
The order was received in great condition. It was a gift and very well received. I was concerned about ordering a glass frame, but it is beautiful and packed so well that there was no way it could have gotten broken. Thank you for a great place to shop!
19 November 2024
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