Potiega Reviews 

147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products and their excellent quality, often highlighting them as perfect gifts. Many people also commend the efficient delivery service, noting that items arrive promptly and are well-packaged. The overall service, including clear communication and an easy-to-use website, is frequently described as very good. However, some people experienced issues with delivery, such as items being left in insecure locations or not arriving at the correct address. Additionally, a few customers reported that orders did not arrive as expected or on time, and some found the after-sales service to be unresponsive.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing delight and satisfaction with... See more

Quality

Customers had positive experiences with quality, with many reviewers describing products as excellent,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the... See more

Service

Customers consistently note positive experiences with service, often highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You had the article I wanted as a nacklace in the style and size that I wanted and at a competitive price point (overall cost of item and postage compared with others). The overall value was great. Th... See more

Rated 5 out of 5 stars

Beautiful piece of jewelry for my friends 60th birthday who lost her husband last year. Extremely well packaged and arrived in good time. Will definitely purchase from you again. Thank you

Rated 5 out of 5 stars

Easy to use website with great products at good prices. Order process and payment very straightforward. I ordered silver initial cufflinks. Communication was second to none when I needed to check... See more

Rated 5 out of 5 stars

Absolutely beautiful piece of jewellery for my husband. The quality is excellent and the personalisation made it even more special. It came in a beautiful gift box with a spare gift pouch for another... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(147)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Graduation gift.

Product came exactly as described and well packaged. Really nice personalised gift which my son loved. Took a little longer to arrive than expected from initial indicated expected delivery date

30 June 2025
Rated 3 out of 5 stars

A bit disappointed.

Delivery was prompt but the necklace is very flimsy and the name gets caught up in the chain and it doesnt really sit flat its more of an angle on my neck… maybe it is supposed to sit like it?

4 June 2025
Rated 1 out of 5 stars

Necklace came already broken

Necklace came already broken

4 June 2025
Potiega logo

Reply from Potiega

We're very sorry to hear that your necklace arrived damaged. This is certainly not the experience we want our customers to have.

As part of our 60-day refund guarantee, a full refund has already been issued for your order.

We take quality control seriously and will continue to improve to avoid similar issues in the future. If there's anything further we can do to help, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Beautiful product

Beautiful product, only request regarding next time ordering if it was hanging from a piece of paper or something like that, cause I thought it was lost but then looked inside and it was there

29 May 2025
Rated 2 out of 5 stars

Such a shame - really disappointed

Ordered a lovely necklace for £35.20 GBP and it has tarnished, gone brassy, and unwearable after 6 months. Such a shame as this was a sentimental gift.

6 December 2024
Unprompted review
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Reply from Potiega

Thank you for your feedback, and we're genuinely sorry to hear about your experience — especially as the necklace held sentimental value.

We include care instructions with every order, as tarnishing can occur over time depending on exposure to moisture, perfumes, or skincare products. This is the first time we’ve received such a comment despite thousands of sales, and we take it seriously.

Rated 5 out of 5 stars

Beautiful quality bracelet

Beautiful quality bracelet. Bought as a birthday gift for a friend which reads her sons name in runes. She was over the moon with it. Its dainty but sturdy and beautifully made. Thank you 😊

28 April 2025
Rated 4 out of 5 stars

Lovely necklace

I purchased a lovely necklace and on the whole was very pleased, it was a little thinner and lighter than I expected but looks lovely when worn.

6 May 2025

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