Pound to Pocket Reviews 206

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I’d be utterly ashamed if one of my kids worked at a company like this. If they created one like this id probably disown them. The whole business model is based on exploiting people who are struggling... See more

Rated 1 out of 5 stars

Entered details out of curiousity more than anything...since a couple of days after i have been inundated with scam calls talking about a low credit score (dont have) and outstanding debt (also dont h... See more

Rated 1 out of 5 stars

They deleted my last review because it mentioned a 3rd party marketplace (ie. me referring to selling something rather than use this company). I know this review won't help, because if you are in dire... See more

Rated 1 out of 5 stars

spent 3 weeks in florida where i lost my card 2 days into trip had to cancel my card which subsequently messed up my payments , missed two payments . tried to sort them out this morning but customer s... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Helping hardworking people fullfill their financial responsibilities with fast, trustworthy credit


Contact info

1.1

Bad

TrustScore 1 out of 5

206 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Declined for no reason

I have used these before and had no problems the first time, i went to take out a second loan a few months ago but unfortunately put the wrong date by a day for payments, i noticed within a day and i rang and was told it couldnt be changed, so i offered to repay the full loan so i could take it out with the correct date, so once id paid it back i went onto the site and was told i couldnt take out the loan! So apparently i went to uneligable for the loab because i made an honest mistake and notified them!

7 January 2014
Unprompted review
Rated 5 out of 5 stars

Customer service was born here

very helpful staff, the online live help is ingenius and it works, the application process was quick and speedy and the prices were not as extortionate as i thought they wouyld be especially with the pay on time discount.

3 January 2014
Unprompted review
Rated 5 out of 5 stars

One of the best loan companies I've dealt with

A great company to deal with never had any problems with them. Great plan for the repayments and always on a date of your choosing, so you could make sure you had the funds available to pay.
Although I don't require their services at the moment, I would not hesitate to use them again if I needed to.
Would also recommend them to anyone looking for a loan.

30 December 2013
Unprompted review
Rated 5 out of 5 stars

Uncomplicated help when help was needed

A great help to me when I was in a tight spot, no hassle, payments straight out via debit card each time, so no need to remember about paying on time - if the occasion arises I would not hesitate to use again !!!

30 December 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic service and exemplary clarity, totally recommended.

I was unsure about the idea of borrowing short term, but the website makes everything crystal clear, with none of the usual hidden charges or long-winded application forms. I couldn't be more pleased with the fantastic service, and received an instant response plus on-line help when I had a small query. The terms were excellent, and much needed funds at this time of year; they are a life-saver!

30 December 2013
Unprompted review
Rated 5 out of 5 stars

great company

Very happy with pounds to pocket, I've had 2 loans with them now and no problems, also helpful and friendly over the phone, no charges if you pay the loan off in full, great company couldn't fault them

30 December 2013
Unprompted review
Rated 5 out of 5 stars

Very helpful company.

I couldn't afford the payment over Christmas so they offered me a "payment holiday" where they skip the month you can't afford and add it on at the end of your loan. Very relieving when you are struggling.

24 December 2013
Unprompted review
Rated 5 out of 5 stars

Great Service

Hi, Can'r recommend Poundstopocket more highly, extremely smooth transaction dealt with very promptly and politely. Thank you

27 February 2013
Unprompted review
Rated 4 out of 5 stars

Brilliant

Great customer service team, very helpful and a great service . I have now had two loans can't speak to highly of Pounds To Pocket.

12 February 2013
Unprompted review
Rated 5 out of 5 stars

Fast and Simple

Incredibly simple! The service team were excellent, and were well equipped to answer all my questions. There is no penalty for early repayment, and reminders are sent via email regarding repayment dates. All in all pounds to pocket is fantastic! Would completely recommend them.

14 June 2012
Unprompted review
Rated 1 out of 5 stars

Terrible After Care

If there is ever a Company that needs to learn how to treat existing customers, it's this one. Once you have the loan, you're worth nothing. The customer care becomes non-existent and their administration is sloppy. IF they answer the phone, the Agents are snappy and disinterested and extremely unhelpful. We've made our payments in full and on time throughout the duration of our loan, but getting another loan from P2P has proved to be so fraught, we've gone elsewhere. In the present climate, I would have thought any Company being offered repeat business by trustworthy customers would snap your hand off in glee, but not Poundstopocket - their staff would rather snap your head off and tell you "The computer says NO" than do anything to assist you.

12 June 2012
Unprompted review
Rated 5 out of 5 stars

A Quick, Easy and Simple Process met my needs perfectly

The whole process was excellent, I would recommend them and I would use them again in the future if I needed it. A no fuss , no hassle way of borrowing money. A clear and simple process from beginning to end. Pounds to Pocket provides a top up service that is excellent and simple to use should you need it.

12 June 2012
Unprompted review
Rated 5 out of 5 stars

Good Service

Quick and easy to apply. An excellent way to keep you going to the next pay day. This was my first time with Pounds to pocket, but I wouldn't hesitate to use then again

23 May 2012
Unprompted review
Rated 2 out of 5 stars

Poor after service

You will find that they are very willing to give you a loan, then send you emails every month as reminders this is all good.

Now once you pay your payments every month on time and then ask for another loan you will find the after service very blunt and unhelpful.

22 May 2012
Unprompted review

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