Pourmoi Reviews 692

Great customer service. Emailed my problem at 23:30 and all solved by 10am next morning. Very pleasant experience. Pjs and underwear just so gorgeous...
Very happy customer...

Fantastic, friendly customer service! Highly recommended

I have always been very happy with the quality of the products — they are well made and the sizing descriptions are accurate and true to life.
In my most recent order, I experienced an issue with a return that was unfortunately lost in transit. However, the customer service team handled the situation brilliantly.
They responded quickly, took responsibility, and issued a refund without making me wait any longer. Communication was clear, friendly, and professional throughout the process.
This is a great example of how customer service should work. I really appreciate the support and would happily shop here again.

Made my first order and didn't get the 10%off first order through at the time. Contacted via email once I got it and Sam processed the refund straight away, which was very quick and to be honest I wasnt expecting a response. My order should arrive tomorrow by Royal mail but so far I'm very impressed with Sam and this company, can't ask for quicker and better response than that, well done makes a refreshing change that there are companies with good customer service out there.

Warning to all, I accidentally sent a wrong item via post (Rnt) to Pour Moi - it was an expense handbag from RI 😱Despite countless calls and emailsto there customer services , was told the warehouse has not reported your parcel, I had proof of posting and the tracking confirmed delivery.
I called them up in a desperate plea to be told contact the company where you purchased your item and see what they can do 😱 My reply As if they are going to do something about an item I sent (incorrectly) to another warehouse - Pour Mois Warehouse! 😡
I know it was my fault sending the incorrect returns, but not being able to track it at there warehouse?
Aside from this,
I ❤️ Pour Moi products and no doubt continue to purchase in the future.

My local post office confirmed the parcel had been received Pour Moi warehouse -someone is yelling Porkie pies!

Thank you for your reply, I appreciate a full investigation will be made
Kind Regards

11/08 Royal Mail has confirmed the parcel was sent and delivered to Pour Moi on the 02/02 @ 7:33 am

Visited your Chester store on 5th Feb. Had excellent service from the two ladies there. Both friendly, helpful and extremely knowledgeable. A credit to Pour Moi. They absolutely made my day. Really really happy with my purchases and I will definitely be back.
Pat

Excellent service from the three ladies in the Bridge Street Store in Chester.
Very knowledgeable, friendly and certainly knew their stuff. I made a purchase on their recommendation and bought more items online when I got home.
I would certainly shop in the store again.

What a superstar Becky and the girls were today after a visit to the Leeds store.

My friend went in for beachwear and we were blown away with Beckys helpful, knowledgeable, honest advise.

She knew what we wanted and what would work for us without being pushy for a sale. We left with lots of bags and a smile and look forward to wearing our purchases

Very impressive, Thank you

We will be back

Sharon and Helen

Very friendly efficient customer service team

Delighted with my purchase of halter neck bikini top and nickers . Ordered 36D and size 10 bottoms fitted perfectly. I am SO pleased. Delivery exactly as promised. Thankyou. Would recommend to everyone.

I'll talk about the great products below but it would be remiss of me not to start with the outstanding customer service. I ordered back in November and I had quite a few questions and Hillary couldn't have been more helpful. She gave me some great guidance, assured me about being able to return after Christmas as the items were gifts and basically just made me want to buy from Pour Moi. Just brilliant and an example of how powerful great service and real customer engagement can be.

Some beautiful pieces and was a little spoilt for choice which isn't always the case when looking for a woman with big curves! I ordered the St Tropez bra and brief set for my wife as a Christmas present and I think it's probably her favourite ever set. The colours are beautiful and apparently both the bra and briefs are super comfortable.

I also ordered the Palm Springs Colour Block swimsuit and that's definitely her favourite ever swimsuit. My wife has beautiful curves but her bust is very much on the large side so needs plenty of support. She's thrilled with this swimsuit as it gives hwr terrific support and the straps in particular give her confidence.

The only item she didn't want was the Fleir underwired basque, I'm afraid one look at the number of fasteners was enough, it's just not practical enough, especially when the bust is large. However, the returns process was so easy, just package and go to the post office and have a QR code scanned and it's job done for a full refund. And guess who was first to get in touch to assure me I'd done it all right and the refund was being processed? That's right, Hillary.

Hillary is an absolute credit to herself and to Pour Moi and I hope she gets the recognition she deserves. Thank you Hillary.

I had ordered the fleur corset, it came in great time.
However when it arrived the suspender straps were missing, I emailed customer service same day as receiving the delivery. They responded the following morning, very helpful and apologetic in response and sent me a replacement that same day.
I can’t fault the customer service or the product received.
Very happy

I have previously bought items from here that have been fine but recently pour moi seems to be in on the "skinny trend". The last few items i bought have been no where near their sizes- i even remeasured myself to make sure it was not me!

How a size "36 inch" bra which when j measure its length only had 28 inches-how that was meant to fit i will never know.

So disappointed.

Fantastic customer service provided by Sam who assisted with my gift card query. Went away and investigated the issue and came back to me with the solution. Really pleased with the support provided . Thank you.

Left parcel outside wrong address in clearly unsafe location (drainage gutter). Parcel never found by myself or resident of address. Rude and refused to contact delivery service to raise issue. Refused to make any attempt to resolve issue bizarrely insisting photo clearly showing item in gutter was adequate "proof of delivery".

Have been asked to provide more information but Trustpilot not allowing me to upload screenshot.

First order review!

Ordered 2 sets for the wife, great quality and she’s over moon with them.

One of the knickers had a pull on them, flagged it to customer service who asked for a pic, they just sent a new pair out without the need to return originals and it was really quick to sort out via Sam in customer services, fantastic 👏🏻

Would recommend!

Fantastic customer service - fast and extremely helpful.

Pour Moi is great. It is always difficult to find pretty bras in the larger cup sizes in store. Pour Moi always has a fantastic range and the prices are fair. The quality is great and the bras still look good after multiple washes. Highly recommend this company

Customer service absolutely shocking ordered £68 pounds worth as a Christmas present ,got email to say the parcel had been delivered, strange as nothing arrived,on checking the invoice the address was a local banq store which baffled me as not my delivery or billing address,so I phone customer service who said you should get in touch with pay pall as I paid through them I aways do ,forgetting the address mistake there was no parcel at the bandq delivery address as I drove out to see ,they definitely had not been delivered there ,so I emailed pour customer service and say surely you’re insured through Royal Mail for parcel not being delivered,and they say take it up with pay pall which I did and opened up a case ,pour moi sent email back saying we do not want to communicate with me by phone or email. I have used this company for several years ,some way to treat your customers , all the phone calls running around ,and my partner probably won’t be seeing her lingerie for Christmas ,shame on you pour moi ,you could of handled it so much better 1 star ⭐ for picking phone up .just to add the parcel never turned up it might have said delivered ,but was no way delivered to the address on the invoice, its the lack of understanding and pass the buck attitude from pour moi ,I am still chasing package ,out of pocket £68 and have no Christmas present 😡.

I can't praise Pourmoi highly enough. Products were great quality and reasonably priced. The customer service was exceptional, thank you Sam.