Pourmoi Reviews 692

Great help from Statia on customer services. Had ordered an item , which took longer than expected , and when it arrived the package was damaged and the goods faulty. Contacted Pour Moi with photo evidence , and this is where the 5 stars come from. Statia was full of apologies , arranged replacement foc , including postage , and the goods arrived with 48 hours. Well done Pour Moi , and special mention to Statia

What a great company supplying quality goods, with excellent customer service.My husband ordered some pyjamas from pour moi for Xmas and they were beautiful, lovely fabric. So I decided to try some lingerie, I first did a size check that changed my cup size and back size, which I wasn’t sure about ordering what size it gave me, having messaged an agent she said I advise you go with it, we do free returns if any problems. I also watched the video about ‘how to wear your bra correctly’. I’m 61 years old and never knew about the things it was telling me in this video and yes it does help your bra fit better. So my order arrived, 2 days after ordering, nicely packaged, great quality fabrics used, and fit perfect. The bras are very comfortable and fit like a glove, I would say one of the best I’ve had, previously using M&S. I will definitely be returning to pour moi.

I have used Pour Moi for several years now and have found the quality and fit of their bikinis to be great. I have had cause to contact them with a query and I cannot fault their level of customer service. In my opinion it has been above and beyond and all staff I have communicated with have not only been helpful but also extremely polite and courteous. I can’t recommend Pour Moi enough!

I placed my first order with Pour Moi yesterday. This morning I discovered that they had sent me an email with a promotional code giving me 10% off my first order, which had gone into my junk email. I contacted them on live chat(very easy) and the customer service agent(Sam) said absolutely they would apply the discount and refund me the difference. The refund arrived while I was still saying thank you! Now that’s what you call customer service. Hopefully what I ordered will turn out to be great too. Always reassuring when the first contact you have with a company is this good. Very impressed.

Shame not all companies can be like Pour Moi ! Excellent delivery & returns procedures & customer service were so friendly & helpful when I had to email with a query.

Pretty bikinis but I bought two different sets this summer at full price and both of the bikini bottoms sagged after one swim in the sea. Waste of money, will need to buy new again next year.

I had an order that was showing as sent to Royal Mail but after a few days the Royal Mail tracking was advising they were still awaiting the item. I go on holiday on Friday and this was an item I had previously ordered and left on holiday and loved. I contacted the sales team and had a replacement item sent at no additional cost in just over 24 hours. Excellent customer service.

Visited the store today in Chester was served by manager wow what a lady never felt so comfortable ever proper fitting came away with lots the manager of this store went above and beyond today can not wait to go back would not go anywhere else fantastic service

Really lovely pieces and a really good price. However, the items are not as comfortable as the reviews suggest on the website. The bras and bodysuits scratch on my sensitive skin. I would buy from other places like Lounge- a bit more expensive- but so much comfortable. In addition, all in plastic. Some bags are recyclable some are not.

Overall is ok

Absolutely brilliant customer service. The fit of the bras I have brought are snug and comfortable.
I will buy again.

I live on a remote Scottish island so I expect deliveries & returns to take a bit longer. Pour Moi, however, delivered my swimsuit in 3 days from the point of ordering - opposed to JD Williams 6 days.

I had to return the item to Pour Moi because it was too small. The return was super-easy & I was able to print off a free return label & post via Royal Mail the next day. 4 days later, I rec'd an email from Pour Moi saying the refund had been made but could take up to 5 working days to appear on my account. It was there in 2 days!!

Compare this to JD Williams whose whole process of delivery & return took 4 weeks & counting. I'm still waiting for a refund from them.

I know which company I'll be purchasing from in the future. Thank you for your customer care Pour moi!

*Update 16/9* Credit where credit is due & I've also recently received another delivery - beautifully made bras :). Thank you Pour Moi!

Dreadful customer service. Do not recommend at all!
I ordered a few items in varying sizes over course of weeks so spent quite a bit of money as prices are not cheap but expected quality items and service - wrong!
I RETURNED one item costing £50, using online returns process via Royal Mail exactly as I was instructed to do. RM took order, scanned qr code and said ‘all done’. Nothing was given to me and I thought that was expected.
No refund arrived. On enquiring was told I wouldn’t be getting a refund as they hadn’t received my item back! I see now this is a known issue and others have sadly experienced the same thing!
I am so angry that despite spending a lot of money on other items, the customer service rep wasn’t even interested in looking into the issue. She kept repeating over and over there is nothing they can do as they can’t find the item and I wasn’t given a receipt!
I’d steer clear of this company unless you go to a shop and try it on there and then. Don’t use the online method unless you want to donate to the Pour Moi Directors’ holiday fund!!

On my last order there were 2 items missing upon delivery. I contacted Pour Moi and they were very understanding and helpful. I have been sentbout a replacement which has been received today. I'm over the moon. Fantastic customer service.
Thank you Pour Moi Team (Sam & Statia)

Great, efficient customer service. Fast response and problem solving!

The customer service in the Kingston store was excellent when I visited recently. The lady who served me could not have been more helpful: she suggested items for me to try; brought alternatives to the changing rooms; and kept coming back to check to see how I was doing. All whilst helping other customers as well. Ultimately, my sizes were not in stock in the items that I wanted but I have now ordered and received them from the online store and the bikini that she suggested I try is exactly what I have been looking for.

I popped into the Leeds store in the hopes to find a bra that was well fitted for a wedding in a couple of weeks time. Beckie was extremely helpful. Not only did she find me a bra for the occasion, but she also found me a couple of beautiful, well fitting bras for everyday use. Will definitely be making the 80-mile round trip just to go back to the Leeds store, and more specifically for Beckies assistance

Excellent quality, fit, delivery and return procedure. I returning one of the bikinis due to the second one I ordered being a better fit for me, again, the return procedure covered all options for returning, it was simply with clear instructions.
Excellent bikini, the top had support, quality and fit, well done, I would highly recommend this brand.

I ordered the free spirit swimsuit and the fit was terrible, returning it.

I recently bought a bikini top and two bottoms. I am not young but the bottoms are high waist with stomach support and also high legs which are flattering. The bikini top is a 36FF which fits perfectly. It is so difficult to buy tops for the larger woman! I am looking forward to wearing these on my forthcoming cruise. Thank you Pourmoi for making such quality products.