POWA Gym Reviews 

231
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

First things first, fantasic customer service from xs sports, really is top tier. When your spending a good chunkn of money, good customer service is a must. They delivered on this. The equip... See more

Rated 5 out of 5 stars

I was selling a seated leg curl and extension unit which needed to be disassembled for transportation. As I had bought the unit second hand I didn't have the instruction/assembly manual so I emailed X... See more

Rated 5 out of 5 stars

Ordered a Cross trainer. Came next day. Slightly damaged. But very very impressed with the instant response. Even though it says open mon-fri. I emailed today on Saturday expecting to get response on... See more

Rated 5 out of 5 stars

Purchased the xs leg extension which arrived very quick after ordering. Built it up next day which was simple to do but found that the large pad supplied had wrong size of hole in it so wouldn't sl... See more

Company details

  1. Exercise Equipment Shop

Written by the company

POWA Gym is a UK-based supplier of high-quality strength and functional training equipment for home gyms, personal training studios and commercial fitness spaces. We specialise in cable machines, functional trainers, leg machines, racks and other strength equipment designed to offer excellent performance, durability and value. As a small family-run business, we focus on straightforward service, reliable UK delivery and practical support before and after your purchase. Our aim is simple: to make robust, well-designed gym equipment accessible to customers who want serious training equipment without unnecessary complexity or inflated prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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4.9

All reviews

(231)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice bike good qualty

Nice bike, good price good quality. Arrived pretty fast well packaged . One small issue was I had a nut that didn't have any thread which was for the base not too much of a problem for me as I had one. but bike would have been unsafe to use without it.

2 November 2021
Rated 5 out of 5 stars

Happy purchase

The XS Sports B510 is an excellent exercise bike for beginners and also those who want to have a bit of indoor exercise in cold, rainy winter days. It is not difficult to assemble, and easy to use. I would go to you tube to look for exercise bike videos or cycling scenery videos to watch while I do my daily workout on this bike.

28 October 2021
Rated 5 out of 5 stars

XS Sports are amazing

XS Sports are amazing

They have such great sports knowledge, are easy to contact, are great value and their after sales is off the scale!!

Its impossible to say too many good things about XS Sports - I would recommend these guys to anyone

23 October 2021
Rated 5 out of 5 stars

Rowing Machine

Excellent service, arrived within 2 days. Goods were exactly as described. Perfect rowing machine for home use. Easy to assemble.

19 October 2021
Rated 5 out of 5 stars

Excellent personal customer support

Excellent, personal customer support when there was an issue with courier / delivery (not their fault). XS Sports were easy to reach, (spoke to a human ! ) on the phone and we received great support. Issue 100% resolved straight away. Would highly recommend this company to anyone.

15 October 2021
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service , some pads were damaged on delivery , a quick email with photos and I was sent replacement parts .

14 October 2021
Rated 3 out of 5 stars

Got of to a bad start

Got of to a bad start when unable to connect to links for courier tracking. Couldn't phone XS due to poor hearing so sent 2 messages to their site which were not answered. Result being I missed 2 delivery attempts and Parcelforce then telling me I had to travel to their depot, 32 mile round trip, to collect parcel. Fortunately when I explained they were decent about it and sent it out again.
No problems with rowing machine, good solid construction and reasonably easy to assemble. Only used a few times so can't comment on future use. Probably would have gave 5* except for delivery and no reply from XS.

22 August 2021
POWA Gym logo

Reply from POWA Gym

Good morning,
I am sorry but this is not correct. You messaged us on the 13th August at 10.30am requesting tracking details, and we responded to you on the same day at 10.40am, 10 minutes later. Could you kindly please check your emails (spam etc), as the last thing we would want is for you, or any potential customer to think that we do reply to messages.

Kind regards
JJ

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