My son laptop stopped working but due to guarantee, power fixed that and changed all motherboard again. We are so happy. And secondly customer service is very professional and efficient. Thank you pow... See more
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Reserved a product for pickup. Got SMS confirmation that it's ready at the cashier's. It was not. Had to talk to 3 different employees and wait more than 15 minutes for them to find my order. I was t... See more
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The procedure to order the pieces was professional done and the payment was arranged properly. The problem occurred as the announced delivery time of 2 weeks was superseded by 2 additional weeks. At... See more
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I came not knowing the exact product I wanted, but I had an idea of what I was looking for. The personnel explained thoroughly and gave different alternatives. Very clear, friendly and helpful to get... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Herlev Hovedgade 17, 2730, Herlev, Denmark
- 70338080
4.0
Great
6k reviews
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Mobile Department
Not good service.
When I ask the specific Mobile phone the seller (I can not mention his name I want to see him on job). He just want customer (me) to buy and Taunting me on my Budget.
I have had bad experience with a phone company while bought a subscription from Power.
But the seller was constantly insisting me to buy the subscription which I did not want despite telling him I'm not intrested He was Taunting, Laughing with his other colleagues.
I kept his colleague mouth close that I'm talking and dealings to him Not You.
Cut a story short some of Power's seller Insist to sell their Phone subscription. Showing Expensive subscription in very fast, talkative and ambitious way. Which appears that they are selling Mobile Subscription in very cheap offer but in Reality they make Customer fool sell subscription very expensive.
They make customer irritate and customer wants to get rid of them. I would say it's bad really bad service they should talk very humbly in Easy and simple way of selling.
Not Tounting,Laughing and make laugh with other colleague, so that customer feel comfortable.
I'm happy and pleased being Power's customer but not with some of your mobile seller.
Hope my feedback will help improve your Customers care not Criticize.
Kind regards
Syed
29 April 2025
Reply from POWER.dk - Herlev
Dear Syed,
Thank you for taking the time to share your experience. We're truly sorry to hear about the way you were treated — no customer should feel taunted, pressured, or uncomfortable when asking for help. Your feedback is both detailed and valuable, and we sincerely appreciate your honesty.
At POWER, respectful and helpful service is something we take very seriously. It is not acceptable that you felt pushed toward buying a subscription you didn’t want, and even worse, that your budget was not respected. We will use your experience as a clear reminder to improve the way we communicate with our customers — always with respect, clarity, and professionalism.
Thank you again for your loyalty and for giving us the chance to improve.
Wishing you a good day.
Kind regards
Astrid / POWER
I came not knowing the exact product I…
I came not knowing the exact product I wanted, but I had an idea of what I was looking for. The personnel explained thoroughly and gave different alternatives. Very clear, friendly and helpful to get the best with your available financial resource.
23 April 2025
Reply from POWER.dk - Herlev
Det er fantastisk at høre, at du havde en så god oplevelse hos os! Vi er taknemmelige for din støtte og ser frem til at betjene dig igen i fremtiden.
De bedste hilsner,
Andreas / POWER
People’s are there just chatting with…
People’s are there just chatting with each other and not taking care just see him and see them after some time no response i left the shop and brought in another shop
15 April 2025
Reply from POWER.dk - Herlev
Dear Thiruvarangam,
Thank you for sharing your experience with us.
We are truly sorry to hear that you felt ignored during your visit. This is certainly not the level of service we aim to provide. Every customer deserves attention and assistance, and it's disappointing to know that we did not meet that expectation for you.
Your feedback is very important, and we will work hard to ensure this does not happen again.
Thank you once again for taking the time to let us know — you are wished a wonderful day! 🌟
Best regards,
Astrid/POWER
En stor oplevelse at handle hos power i…
En stor oplevelse at handle hos power i herlev. Og en stor tak til Jeppe k for hans tålmodighed fantastisk service.
12 April 2025
Reply from POWER.dk - Herlev
Tusind tak for de venlige ord! Vi sætter pris på din feedback og er henrykte over, at du er tilfreds med vores service. Vi håber at se dig igen i vores butikker snart!
De bedste hilsner,
Andreas / POWER
Broken device
Device is not working properly and the only thing you can do is to take it for a month for the repair. Instead of swapping the broken for the new one. I have just bought that device (quite expensive)
6 April 2025
Reply from POWER.dk - Herlev
Hi,
Thank you for your review.
I'm truly sorry to hear about the issues with your newly purchased device. I completely understand how frustrating it must be, especially when it hasn't met your expectations and you've just acquired it.
I apologize for the inconvenience of having to send it for repair rather than receiving an immediate replacement. It's important to us that our customers are satisfied with their purchases, and I regret the distress this situation has caused you.
Thank you for bringing this to our attention, and we appreciate your feedback as it helps us to improve.
Best regards,
Jacob / POWER
I have been robbed for something that… Do not buy if you think you may need service later on
I have been robbed for something that should have
-been covered by 2 years guarantee. I bought a SW + HW product and they charged me for something they called SW error
-they have not informed me clearly and distinctly that I should pay
-forced me to sign a danish papir and said they will not support without sign
30 March 2025
Reply from POWER.dk - Herlev
Hi Aziz,
I'm really sorry to hear about your experience with us. It sounds incredibly frustrating, especially when it involves guarantees and unexpected charges. Clear communication is key, and it seems we fell short in this instance.
I'll make sure your feedback is heard by our team to help prevent similar situations in the future. It's important to us that all our customers are well-informed and feel secure with their purchases and the subsequent process.
Best regards,
Christian / POWER
---------------------------------------------------------
Hi Aziz 😊
Our team has sent you an email explaining the charge of 399 kr and the circumstances around it. I understand how crucial proper guidance is, and we'll be taking your feedback to heart to improve our processes and ensure better communication in the future.
Thank you for bringing this to our attention. We appreciate your patience and hope that this issue can be resolved to your satisfaction.
Best regards,
Christian / POWER
Nice Experience
Excellent service and very helpful and friendly young lady at the cash desk..
28 March 2025
Reply from POWER.dk - Herlev
Vi er begejstrede for at høre, at du har haft en fremragende oplevelse hos os! Din tilfredshed er vores største prioritet, og vi ser frem til at se dig igen snart.
De bedste hilsner Andreas / POWER
Okay service.
5 March 2025
Reply from POWER.dk - Herlev
Kære Abdel,
Tak for din anmeldelse. Vi er glade for, at du har haft en okay serviceoplevelse. Vi sætter pris på din feedback og vil altid stræbe efter at gøre vores service endnu bedre.
Skulle der være noget, vi kan hjælpe dig med fremadrettet, er du altid velkommen til at kontakte os.
Venlig hilsen
Astrid/POWER
Great service
Great service
Did everything they could to give me a good deal on my purchase.
2 March 2025
Reply from POWER.dk - Herlev
Hej
Stor tak for din anmeldelse og for de herlige stjerner!
I POWER har vi netop stor fokus på at give vores kunder en god handelsoplevelse, hvorfor det er en fornøjelse for os at læse, at det lykkes! 😃😃
Du kan tro, at vi vil gøre vores absolut bedste for at fortsat leve op til alle dine 5-stjernede forventninger ved dit næste POWERkøb! 🤞🧡
De bedste hilsner
Zaineb/POWER
Good Customer service :)
20 February 2025
Reply from POWER.dk - Herlev
Hi Mariel!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Upsold badly
I ordered a TV online. The staff member in store upsold me on picture quality but didn’t cover what was really important to me - the VESA wallmount and TV thickness. The new TV didn’t fit so i had to bring it back and buy the one i originally had ordered.
12 February 2025
Reply from POWER.dk - Herlev
Hi Alan 😊
Thank you for your review.
I'm sorry to hear about the inconvenience you experienced with your TV purchase. It's important that our staff provide comprehensive information, especially regarding key features like VESA wall mount compatibility and TV thickness. I apologize for any oversight in this regard.
We appreciate your feedback and will use it to improve our service and ensure that we address all customer needs more thoroughly in the future. If there's anything further we can do to assist you, please don't hesitate to reach out.
Best regards,
Christian
Reply from POWER.dk - Herlev
Hi Kishan,
Thank you for your great review! 😊 We're thrilled to hear that you found shopping with us easy and fast.
We always aim to provide our customers with a smooth and efficient experience, so it's wonderful to know we hit the mark with you.
We look forward to offering you another speedy and easy shopping experience next time you drop by.
Have a fantastic day!
Best regards,
Jacob / POWER
there have been a mix-up with the…
there have been a mix-up with the reimbursement process. I returned Kobo eReader but was reimbursed for something unrelated, a twin chocolate purchase.
22 January 2025
Reply from POWER.dk - Herlev
Hi Halim,
Thank you for your review.
I'm sorry to hear about the mix-up with the reimbursement process. It sounds like a frustrating situation, and I apologize for any inconvenience this has caused. We will contact the store to ensure that your reimbursement is processed correctly for the Kobo eReader.
Your feedback is important to us, and we want to resolve this issue as quickly as possible.
We hope to provide you with a better experience in the future. ⚡️
Best regards,
Christian
Reply from POWER.dk - Herlev
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Lucas /POWER
Reply from POWER.dk - Herlev
Hello Jamil,
Thank you for your review.
It's great to hear that you've had a good experience with us. We truly appreciate your positive words and look forward to serving you again at POWER 😊
Wishing you a wonderful day!
Best regards,
Louise
Theproduct was deficient and needed to…
The product was deficient and needed to be returned. I went twice to Herlev from Amager for a tape player that was substandard. There was hardly any staff at Herlev and they were as lively as a scarecrow. Finally, I returned the item at Vestebro after using three afternoons for nothing.
7 January 2025
Reply from POWER.dk - Herlev
Hej!
Jeg vil gerne tage et øjeblik til at udtrykke min oprigtige taknemmelighed for din ærlige feedback.
Din tid og dine tanker betyder virkelig meget for os. Det er gennem kunder som dig, der tager sig tid til at dele deres oplevelser, at vi virkelig kan forbedre os. Selvom vi er kede af at høre, at din seneste oplevelse ikke var perfekt, er vi taknemmelige for muligheden for at lære af den.
Din feedback er uvurderlig for os, og vi vil gøre alt for at forbedre os.
Venligst kontakt os på review@power.dk, hvis der er noget mere, du gerne vil dele, eller hvis der er yderligere du ønsker hjælp med.
Endnu engang, tak for din ærlighed og din støtte. Vi ser frem til at gøre din næste oplevelse med os til en mere positiv og mindeværdig en.
Venlig hilsen,
Mia/POWER
Poor communication, personnel suggested unnecessary other items
Communication was poor when collecting the item. Attending personnel tried to sell other items, which I did not ask for.
13 December 2024
Reply from POWER.dk - Herlev
Hello Benjamin,
Thank you for your review.
I'm sorry to hear about the communication issues you experienced when collecting your item. It's important to us that our customers feel heard and respected, and I apologize if this wasn't the case during your visit. We appreciate your feedback and will take it into consideration to improve our service.
We hope you'll give us another chance in the future so we can provide you with a better experience.
Wishing you a great day! 😊
Best regards,
Louise
The product was as in the description
The product was as in the description. My order was prepared really fast for picking it up.
7 January 2025
Reply from POWER.dk - Herlev
Hej😎️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Jacob/POWER
Did not sign up for constant emails
They won’t stop sending emails to get you to rate them on trust pilot.
7 January 2025
Reply from POWER.dk - Herlev
Hello Matthew,
I apologize for the inconvenience caused by the repeated emails asking for your Trustpilot review. It's certainly not our intention to overwhelm our customers with requests.
Your feedback is important to us, and we will take it into account to adjust how often we request reviews. We aim to respect our customers' preferences regarding feedback.
Thank you for bringing this to our attention. We hope to provide you with a better experience in the future.
Best regards,
Louise
Reply from POWER.dk - Herlev
Hello Shailender,
Thank you for your kind words! 😊
We're thrilled to hear that you had a very nice experience with us at POWER. We appreciate your feedback and look forward to welcoming you back soon!
Wishing you a fantastic day! 🌟
Best regards,
Louise
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