I booked click & collect a pink macbook neo 512GB for my child on Friday. When I went to collect it, I have experienced POWER's 3 mistakes: 1. The staff gave me a blue one and when I showed him my o... See more
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See what reviewers are saying
I was met with a big and contagious smile from Tomasio, who was eager to help me look for new white goods. He definitely knows his trade, and pointed me in the right direction of the oven a... See more
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I was in Power in Lyngby today, was serviced by Dhurgam S., he is a very polite and profesional worker, answered all of my 100 questions, regarding GoPro, new phone and problems regarding my computer.... See more
Company replied
Bought a freezer and fridge online. When I wanted to pick it up, none of the products was there and I was offered to buy much more expensive alternatives. There were several people at the same time li... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Klampenborgvej 215A, 2800, Kongens Lyngby, Denmark
- 70338080
3.8
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Det var en god service.
2 August 2026
Reply from POWER.dk - Lyngby
Hej Zeynab,
Tak for de flotte ord. Det er dejligt at høre, at du havde en god oplevelse og fik god service i Lyngby.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
3 mistakes on 1 order
I booked click & collect a pink macbook neo 512GB for my child on Friday. When I went to collect it, I have experienced POWER's 3 mistakes: 1. The staff gave me a blue one and when I showed him my order confirmation, he showed me my order on their system was changed to blue somehow. Then he went away and found a pink one for me and asked various questions re mobile, electricity, insurance, etc., which I only said no to. But when I got home and luckily before my child opened the box, he noticed the one was with only 256GB! Also I received an email from Power saying I have been subscribed to a netbeskyttelse abonnement, which I never said yes. So I had to drive to Power again and asked for the right product and to be removed from the netbeskyelse abonnement. Again the same staff just said sorry they had a terrible system.... I tested by asking whether I would be compensated with a free gift for their mistakes which cost me time and money, he said only a Macbook cover at half price.
It was lucky my child noticed the mistake before opening the box, otherwise I don't know whether it means we would have to take the one with 256GB. 1 mistake is acceptable since we are all humans, but 3 on one single order reveals something deeper...
31 July 2026
Reply from POWER.dk - Lyngby
Hi Zheng,
Tak for din anmeldelse. Det lyder som en frustrerende oplevelse med både forkert farve, forkert kapacitet og en tilmelding, du ikke havde sagt ja til.
Det var godt, at fejlen med 256GB blev opdaget, før produktet blev taget i brug.
Hvis abonnementet stadig fremgår, eller hvis noget på ordren fortsat ikke stemmer, kan du kontakte kundeservice på [kundeservice@power.dk](mailto:kundeservice@power.dk) eller 70 33 80 80, så det kan blive afklaret.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
The shop looks like a warehouse
The shop looks like a warehouse. Untidy, laking prices, all around...
I did ask a shop assistant if I could ask a question, and the answer was: No. Then he left
29 July 2026
Reply from POWER.dk - Lyngby
Hi Fernández,
Fernández Corte, thank you for sharing this feedback.
It is not the experience we want anyone to have in our Lyngby store, especially when the shop felt untidy and you were met with an unhelpful response when trying to ask a question.
Your feedback about both the store environment and the service has been passed on internally so the routines in the store can be reviewed more closely. 💬
We appreciate you taking the time to make us aware of this, and we hope to give you a much better experience next time. 😊🤗
Bad experience no cus service
Bad experience no cus service
The product in very bad conditions no answer until now what shall I do
Ever never power again
16 July 2026
Super service from phone man Anton
Super service from phone man Anton, soo good to explain and good salesmen
10 May 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi Seroga,
Tusind tak for de flotte ord.
Det er virkelig dejligt at høre, at du fik så god service, og at forklaringen gjorde det hele nemt og overskueligt.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
I was in Power in Lyngby today
I was in Power in Lyngby today, was serviced by Dhurgam S., he is a very polite and profesional worker, answered all of my 100 questions, regarding GoPro, new phone and problems regarding my computer. Very nice employee. 👍
27 March 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi Nazar,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du fik så god service i vores Lyngby butik. Det lyder som om vores medarbejder virkelig tog sig tid til at besvare alle dine spørgsmål om GoPro, telefon og computerproblemer. Vi sætter stor pris på den professionalisme og tålmodighed, som du beskriver. Din positive feedback betyder meget for os og viser, at vores team leverer den service, vi stræber efter.
All the best, Erik at POWER! ⚡
Yassin
Yassin, brilliant work! Thank you for help with headphones 🎧, really bro 😎
12 February 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi Yassin,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at Yassin kunne hjælpe dig så godt med dine hovedtelefoner. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
All the best, Erik at POWER! ⚡
Great help
Went in to check out different headphones, and got a lot of great help from Yessen for price matching and advice.
10 February 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi Connor,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores medarbejder kunne hjælpe dig med både prismatch og rådgivning omkring hovedtelefoner. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
All the best, Erik at POWER! ⚡
Good and helpful service
I had a good experience. The staff were kind and helpful, and the service was fast. Everything was explained clearly. I am satisfied with the service.
23 January 2026
Reply from POWER.dk - Lyngby
Hi Saraswati,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du havde en god oplevelse i vores butik i Lyngby. Det er dejligt at vide, at vores personale var venlige og hjælpsomme, og at servicen var hurtig og klar. Vi sætter stor pris på din positive feedback og er glade for, at du er tilfreds med servicen.
Med venlig hilsen, Erik hos POWER! ⚡
Bad service and ignorant staff
I bought a phone for a lot of many and the employee was bad service minded and gave us unclear information.
9 January 2026
Reply from POWER.dk - Lyngby
Hi Re,
Thank you for your review. We’re very sorry to hear about your experience. We understand how frustrating it must have been to purchase an expensive phone and receive unclear information from an employee who was not service-minded. This is certainly not the level of service we aim to provide.
Your feedback is important and will be shared internally so we can improve guidance, training, and customer service, ensuring that every customer feels informed and well supported.
We hope your new phone works well, and you have a great day.
Best regards
Astrid/POWER
Absolutely terrible customer service
Absolutely terrible customer service. This is the fifth time they’ve messed up my delivery. Completely irresponsible
29 November 2025
Reply from POWER.dk - Lyngby
Hi Swetha 🙂
Thank you for your review.
I’m really sorry to hear how many times your delivery has gone wrong – five times is absolutely not okay, and I totally understand your frustration. That’s the complete opposite of the kind of customer experience we want you to have, and it shouldn’t feel this messy or irresponsible from your side.
From what we can see, it looks like the issue has been sorted now, but we’re genuinely sorry that it ended up being so complicated and troublesome to get there 💚
Best regards
POWER / Christian
Service was great
Service was great, however slow. Barely any employees were around to help but when they did, they did it very well. Everything went smoothly.
23 December 2025
Reply from POWER.dk - Lyngby
Hi miles,
Tak for din anmeldelse! Det er fantastisk at høre, at servicen var god, og at alt gik glat, når du fik hjælp. Vi sætter stor pris på din feedback om, at vores medarbejdere leverede god service, når de var tilgængelige. Din oplevelse er vigtig for os, og vi arbejder konstant på at forbedre vores kundeservice.
Alt det bedste, Erik hos POWER! ⚡
Horrible waiting times and unsafe product handout
We had to wait in Line for a „click&collect“ for about half an hour before anybody would even appear behind the counter and start taking orders. Nobody had any idea what was going on, including employees. I did not get checked for id, meaning anybody who knew I had ordered could’ve told them my phone number and just walked away with my expensive items.
Worst shopping experience yet.
11 December 2025
Very bad service
Very bad service. Took me 10 days to receive my airpod while in website said 2-3 days. When i asked for explanation at the pickup date, i got no answer.
Much faster and better service if you order apple products directly from Apple.
5 December 2025
Reply from POWER.dk - Lyngby
Hej
Mange tak for din anmeldelse!
Her i POWER ønsker vi kun at yde vores kære kunder en god handelsoplevelse, hvorfor vi ærgrer os over at læse om din oplevelse med os, da det bestemt ikke er det vi ønsker at efterlade dig med.
Vi håber på at kunne byde dig velkommen igen en anden god gang og ønsker dig en god dag 😊
De bedste hilsner
Emma/POWER
Kind
Enjoyed the experience. Not enjoying being prompt to send this message so many times
11 November 2025
Reply from POWER.dk - Lyngby
Hi Anon,
Your 5-star rating for our Lyngby store is greatly appreciated! It's fantastic to hear that you enjoyed your experience there.
I completely understand your frustration about receiving multiple prompts to leave a review for order Web-224870393. This can definitely be bothersome when you've already provided your feedback.
Unfortunately, I don't have access to the specific system that manages review prompts to stop them directly for your order. The review request system operates independently, and multiple prompts can sometimes occur due to different automated processes.
Your feedback about the excessive prompting is valuable, and I'll make sure this concern is noted. We want to ensure our customers have a positive experience not just in our stores, but also with our follow-up communications.
Thank you for choosing POWER Lyngby and for taking the time to share your positive experience despite the inconvenience with the review prompts.
God service fra ekspedition Anton
God service fra ekspedition Anton
Super løsning
10 October 2025
Unprompted review
Reply from POWER.dk - Lyngby
Hej Sofia,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at Anton gav dig så god service i vores Lyngby butik. Vi er glade for, at du fandt en super løsning til dine behov. Sådanne positive tilbagemeldinger betyder meget for os og vores team.
Med venlig hilsen, Erik hos POWER! ⚡
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Great service and even better outcome!
I went to Power to pick up a tablet I had ordered, but unfortunately, they couldn’t find it in stock, I was a bit surprised disappointed because it said on the website it was only available at Power Lyngby and also because I really wanted that one I needed it for my studies. But AHMAD, the salesman I spoke with was incredibly kind, patient, and professional.
He took his time to help me find the best alternative, and after quite a bit of waiting and searching, I actually ended up with an even better tablet and with great benefits too! (Only few krone differences) Honestly, I wasn’t planning to spend more, but he convinced me (in the best way possible!) that it was worth it in the long run.
He even offered me a drink while I was waiting I asked for water, and they were out ofwater, so I ended up with a Coca-Cola instead 😄 Seems like everything I want is not available😹, but I still got something better every single time.
Overall, it was a great experience. He really knows his job(how to convince😹) and I’m quite happy with my purchase. Thank you, Power, I consider small a lot action.
❤️
7 October 2025
Unprompted review
Reply from POWER.dk - Lyngby
Hi Darelle,
Tak for din fantastiske anmeldelse! Det varmer virkelig vores hjerter at høre, at vores medarbejder kunne hjælpe dig med at finde en endnu bedre tablet til dine studier, selvom den oprindelige ikke var på lager.
Vi er glade for at høre, at du endte med at få noget endnu bedre end det, du oprindeligt kom efter! Det er præcis den slags service, vi stræber efter at levere.
Alt det bedste, Erik hos POWER! ⚡
Great service delivered by Anton.
Great service delivered by Anton.. really impressed
28 September 2025
Unprompted review
Reply from POWER.dk - Lyngby
Hi Gaurav,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at Anton leverede så god service, og at du var så imponeret. Vi sætter stor pris på din positive feedback og vil sørge for at videregive den til Anton og resten af teamet.
All the best, Erik at POWER! ⚡
Thanks Anton for great service
Thanks Anton for great service. It was a pleasure. Well done Power.
25 September 2025
Unprompted review
Reply from POWER.dk - Lyngby
Hi Tokes,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at Anton gav dig en så god oplevelse i vores Lyngby butik. Vi er stolte af vores team og glade for, at du følte dig godt behandlet. Din positive feedback betyder meget for os!
Alt det bedste, Erik hos POWER! ⚡
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