På forhånd tak hjælpen/ Thanks in advance for the help / Dank im Vorarus fur irhe hilfen. Kind Regards / Med venlig Hilsen / Mit freundlichen Grüßen / Meilleures salutations / Met vrien... See more
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The EU rules about returning in-ear headphones are not clarified but Power has decided not to accept any returns. Ordered some in-ear headphones online on Friday, had to open the seal to see them. T... See more
Company replied
Very nice black friday deal. The gadget would be a bit less expensive in Germany or in the USA, but still, a decent discount for shopping in DK. Otherwise, a very nice CX, online shop works smooth, a... See more
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Hi, The product offer and price was great for QLED Tv. The first visit to the store at Vesterport was not upto the mark since there was only one personnel attending the customers. For 1 hour I... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Ved Vesterport 4, 1612, København, Denmark
- 70338080
4.0
Great
2k reviews
Asks customers to review
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It was very good and instant service and friendly too
It was very good and instant service. I was in a rush and the fast service fit me and I appreciated that and I ll come back.
5 May 2026
Reply from POWER.dk - Vesterport
Hi Stefan,
Tusind tak for den flotte anmeldelse.
Det er virkelig dejligt at høre, at servicen var både hurtig og venlig, og at det passede perfekt, når tiden var knap.
Vi sætter stor pris på, at oplevelsen var så god, og vi glæder os til at se dig igen.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Vesterport
Hi Shazia,
Mange tak for de flotte ord.
Det er virkelig dejligt at høre, at både servicen og produktet levede op til forventningerne.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
Perfect service and very good and…
Perfect service and very good and respectful and expert employees
Thumbs 👍
5 May 2026
Reply from POWER.dk - Vesterport
Hi Nasirizadeh,
Tusind tak for de flotte ord.
Det er virkelig dejligt at høre, at oplevelsen var så god, og at servicen blev oplevet som både respektfuld og kompetent.
Det sætter vi stor pris på. Tak fordi du tog dig tid til at dele det.
Alt det bedste, Erik at POWER! ⚡
Produkt leveret med pakkefejl - uacceptabel håndtering
Purchased a Dacota Office Chair 301 Mesh (order X3V7YY4) at Power Vesterport on 11/04/2026. Upon assembly I discovered the chair was delivered with two right armrests instead of one left and one right — a clear packing error with photographic documentation.
When I contacted Power to request the missing left armrest be sent to my address, I was informed this was not possible and that I would need to personally transport the product to the store at my own expense. This is not in accordance with købelovens §§ 78-79, which states the seller must remedy defects without cost or inconvenience to the consumer.
I have since filed a formal complaint with Mæglingsteamet for Forbrugerklager (case 1086543) and sent a formal legal letter to Power management. The matter remains unresolved.
11 April 2026
Unprompted review
Reply from POWER.dk - Vesterport
Hi Diego,
Thank you for your review.
First of all, I’m really sorry for the experience you’ve had with your Dacota Office Chair and the way the situation developed around the missing armrest and your rights as a consumer. That’s absolutely not the kind of customer experience we want to give, and I fully understand your frustration – especially when you’ve taken the time to document the issue and refer to your rights.
From what I can see, your case has now been handled, and we’ve found a solution together where you return the chair with a GLS return label, and we send you a new chair as soon as the defective one is received by us. I’m genuinely glad that you’ve accepted this solution and that you’re satisfied with the final outcome, even though the road there clearly has been way too complicated and time‑consuming 🧡
Your experience is really valuable feedback for us – both in terms of how we handle clear packing errors like this, and how we communicate around practical solutions such as shipping and returns. We’ll be taking your feedback with us internally so we can work on improving the customer experience going forward.
Wishing you a much smoother experience with your new chair 🙏
Best regards
POWER / Christian
Swift services at a good price
2 April 2026
Reply from POWER.dk - Vesterport
Hi Nick,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en god oplevelse med vores hurtige service og gode priser. Vi sætter stor pris på din feedback og er glade for, at vi kunne leve op til dine forventninger.
All the best, Erik at POWER! ⚡
Very bad
Very bad experience both with online assistance and in store pick up. In store they made me wait for over 20 minutes for a click and collect prepaid order. The absolute worst experience ever
28 March 2026
Reply from POWER.dk - Vesterport
Hi Matteo,
Thank you for your review. We are very sorry to hear about your experience, both with online assistance and your in-store Click & Collect pickup. It is especially regrettable that you had to wait over 20 minutes for a prepaid order, as this is not the level of service we aim to provide.
We understand your frustration, and we agree that Click & Collect should be a fast and smooth process without unnecessary waiting. Your feedback is important to us, and we will take it on board to improve both our online support and in-store pickup flow.
We wish you a lovely day.
Best regards,
Astrid/POWER
The EU rules about returning in-ear…
The EU rules about returning in-ear headphones are not clarified but Power has decided not to accept any returns. Ordered some in-ear headphones online on Friday, had to open the seal to see them. Took them back to a physical store on Monday (so two days later) and was told they cannot be returned. The packing is in perfect condition apart from the seal I broke to see the actual headphones themselves.
13 March 2026
Reply from POWER.dk - Vesterport
Hi 🙂
Thanks for your review.
I understand your frustration – especially when you return the in‑ear headphones just a couple of days after purchase, with the packaging in perfect condition apart from the broken seal, and are then told they can’t be returned at all. That doesn’t feel like a good customer experience, and I’m really sorry you’ve had that experience with us.
We’re constantly working on improving both how we explain our return rules (especially on products like in‑ear headphones) and how it’s communicated between webshop og fysisk butik, so situations like yours bliver langt tydeligere og mere fair oplevet som kunde.
Best regards
POWER / Christian
Reply from POWER.dk - Vesterport
Hi Md. Kamrul Hasan,
Tak for din positive anmeldelse! Det er fantastisk at høre, at du har haft en god oplevelse med vores service. Vi sætter stor pris på din feedback og er glade for, at vi kunne leve op til dine forventninger.
All the best, Erik at POWER! ⚡
Their customer service is absolutely…
Their customer service is absolutely the worst. Even worse than third world countries.
1 March 2026
Reply from POWER.dk - Vesterport
Hi 🙂
Thanks for your review.
I’m really sorry to hear that your experience with our customer service has been so bad that you compare it to “worse than third world countries” – that’s absolutely not the level we want to be at, and it’s very far from the customer experience we’re aiming for. Your feedback is taken seriously and will be passed on internally, so we can work on doing better.
Best regards
POWER / Christian
fin ekspedition hurtig reaktion
19 February 2026
Reply from POWER.dk - Vesterport
Hej Henning,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du havde en fin oplevelse med hurtig reaktion fra vores team på Vesterport. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
Alle de bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Vesterport
Hi potturi lakshmi samantha gupth,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en god oplevelse med vores tilgang og support. Vi sætter stor pris på din feedback og er glade for, at vi kunne hjælpe dig godt. Alle de bedste, Erik hos POWER! ⚡
QLED TV
Hi,
The product offer and price was great for QLED Tv. The first visit to the store at Vesterport was not upto the mark since there was only one personnel attending the customers. For 1 hour I had to wait and finally the store was closed.
The second visit was fantastic since the salesperson was quick in finding the product for pickup and creating the receipt. The instore insurance price and in the website were different.
Overall, it was a great experience and good value for money.
14 February 2026
Reply from POWER.dk - Vesterport
Hi Saurabh,
Tak for din anmeldelse! Det er fantastisk at høre, at du var tilfreds med både produkttilbuddet og prisen på dit QLED TV. Det glæder os, at dit andet besøg var en så positiv oplevelse med hurtig service.
Det er dejligt at vide, at du oplevede god værdi for pengene og overordnet set havde en god oplevelse hos os. Din feedback hjælper os med at blive bedre.
Alle de bedste, Erik hos POWER! ⚡
It took almost an hour to pick up the…
It took almost an hour to pick up the phone I ordered. I had to wait in the queue for nearly half an hour while the sales agent made a call to assign someone to hand over the phone to me. This could have been done in just a few minutes!
8 January 2026
Reply from POWER.dk - Vesterport
Hi Sanu
Thank you for your review – and I’m very sorry to hear about your experience.
It’s certainly not acceptable that it took so long to pick up your phone, and I understand how frustrating it must have been to wait nearly half an hour in the queue while the handover was arranged. You’re right – this should have been handled much more efficiently, and I completely understand your disappointment.
Thank you for sharing your feedback – it’s important, as it helps us improve our in-store processes and make the pickup experience smoother for our customers.
You are wished a wonderful day.
Best regards,
Astrid/POWER
The sales personal over there are…
The sales personal over there are probably the worst I’ve encountered in Denmark. The sales assistant at the computer sales his name is aleksander. Is extremely rude and dismissive to customers. He has a dismissive attitude and non willingness to to attend to customers. Rude ! Probably not the job for him .
29 December 2025
Unprompted review
Reply from POWER.dk - Vesterport
Hej Astrid,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service, udvalg og kommunikation. Det betyder meget for os at vide, at vi har levet op til dine forventninger. Vi sætter stor pris på din feedback og dit valg af POWER.
Alt det bedste, Erik hos POWER! ⚡
Timely efficient and supportive staff
1 December 2025
Reply from POWER.dk - Vesterport
Hi Muhammad,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores personale var effektive og hjælpsomme. Vi sætter stor pris på din positive feedback om vores service.
Med venlig hilsen, Erik hos POWER! ⚡
Very nice black friday deal
Very nice black friday deal. The gadget would be a bit less expensive in Germany or in the USA, but still, a decent discount for shopping in DK. Otherwise, a very nice CX, online shop works smooth, a bit of a que in the shop while at the pickup, very helpful personell over the counter. All in all - 5 stars for this experience.
3 December 2025
Reply from POWER.dk - Vesterport
Hi Marko,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse med vores Black Friday tilbud og kundeservice. Vi sætter stor pris på, at du fremhæver både vores online shop og det hjælpsomme personale i butikken. Det varmer virkelig at læse, at du gav os 5 stjerner på trods af den lille kø ved afhentning. Vi arbejder konstant på at forbedre vores service, og din feedback betyder meget for os.
Alt det bedste, Erik hos POWER! ⚡
There were not enough employees in the…
There were not enough employees in the store. And everybody was waiting long time.
2 December 2025
Reply from POWER.dk - Vesterport
Hi Sebastian,
Tak for din feedback! Vi beklager, at du oplevede lange ventetider på grund af mangel på personale i butikken. Det er ikke den oplevelse, vi ønsker, at vores kunder skal have.
Vi arbejder konstant på at sikre tilstrækkelig bemanding i vores butikker, så alle kunder kan få den service, de fortjener. Din feedback hjælper os med at blive bedre.
Tak fordi du tog dig tid til at dele din oplevelse med os.
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Vesterport
Hi Alex,
Thank you for taking the time to share your fantastic **5-star review** about your experience at our Vesterport location!
It's wonderful to hear that you found our service **transparent, diligent, and efficient** - these are exactly the values we strive to deliver to every customer. Your positive feedback about order Web-225233366 means a lot to our team.
We're thrilled that we could provide you with such an amazing experience, and we truly appreciate you choosing POWER for your needs. Reviews like yours motivate us to continue delivering excellent service to all our customers.
Thank you again for your trust in POWER!
The customer service was worse because…
The customer service was worse because when I went there I had to wait like 20 minutes there were no people for the pickup area and when it's my turn they took another person another two three couples couple of people but they did not even ask me when it's my turn they just left to get something else for another one and then the other customer service guy came and he then take my request rather those who came in another line he prioritized them it was worse experience
22 November 2025
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