På forhånd tak hjælpen/ Thanks in advance for the help / Dank im Vorarus fur irhe hilfen. Kind Regards / Med venlig Hilsen / Mit freundlichen Grüßen / Meilleures salutations / Met vrien... See more
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See what reviewers are saying
My son ordered a discounted headset which was from the showroom. I went to pick it up and was given the wrong model. As soon as my son realised that we went back to the shop and the attendant was very... See more
Company replied
Very nice black friday deal. The gadget would be a bit less expensive in Germany or in the USA, but still, a decent discount for shopping in DK. Otherwise, a very nice CX, online shop works smooth, a... See more
Company replied
Mustafa at Vesterport location was extremely helpful. Gave us a great discount on a 65” Samsung, then went above and beyond in assistance with instructions on calibration which was not 100% correct... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Ved Vesterport 4, 1612, København, Denmark
- 70338080
3.9
Great
2k reviews
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Their customer service is absolutely…
Their customer service is absolutely the worst. Even worse than third world countries.
1 March 2026
Reply from POWER.dk - Vesterport
Hi 🙂
Thanks for your review.
I’m really sorry to hear that your experience with our customer service has been so bad that you compare it to “worse than third world countries” – that’s absolutely not the level we want to be at, and it’s very far from the customer experience we’re aiming for. Your feedback is taken seriously and will be passed on internally, so we can work on doing better.
Best regards
POWER / Christian
fin ekspedition hurtig reaktion
19 February 2026
Reply from POWER.dk - Vesterport
Hej Henning,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du havde en fin oplevelse med hurtig reaktion fra vores team på Vesterport. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
Alle de bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Vesterport
Hi potturi lakshmi samantha gupth,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en god oplevelse med vores tilgang og support. Vi sætter stor pris på din feedback og er glade for, at vi kunne hjælpe dig godt. Alle de bedste, Erik hos POWER! ⚡
QLED TV
Hi,
The product offer and price was great for QLED Tv. The first visit to the store at Vesterport was not upto the mark since there was only one personnel attending the customers. For 1 hour I had to wait and finally the store was closed.
The second visit was fantastic since the salesperson was quick in finding the product for pickup and creating the receipt. The instore insurance price and in the website were different.
Overall, it was a great experience and good value for money.
14 February 2026
Reply from POWER.dk - Vesterport
Hi Saurabh,
Tak for din anmeldelse! Det er fantastisk at høre, at du var tilfreds med både produkttilbuddet og prisen på dit QLED TV. Det glæder os, at dit andet besøg var en så positiv oplevelse med hurtig service.
Det er dejligt at vide, at du oplevede god værdi for pengene og overordnet set havde en god oplevelse hos os. Din feedback hjælper os med at blive bedre.
Alle de bedste, Erik hos POWER! ⚡
It took almost an hour to pick up the…
It took almost an hour to pick up the phone I ordered. I had to wait in the queue for nearly half an hour while the sales agent made a call to assign someone to hand over the phone to me. This could have been done in just a few minutes!
8 January 2026
Reply from POWER.dk - Vesterport
Hi Sanu
Thank you for your review – and I’m very sorry to hear about your experience.
It’s certainly not acceptable that it took so long to pick up your phone, and I understand how frustrating it must have been to wait nearly half an hour in the queue while the handover was arranged. You’re right – this should have been handled much more efficiently, and I completely understand your disappointment.
Thank you for sharing your feedback – it’s important, as it helps us improve our in-store processes and make the pickup experience smoother for our customers.
You are wished a wonderful day.
Best regards,
Astrid/POWER
The sales personal over there are…
The sales personal over there are probably the worst I’ve encountered in Denmark. The sales assistant at the computer sales his name is aleksander. Is extremely rude and dismissive to customers. He has a dismissive attitude and non willingness to to attend to customers. Rude ! Probably not the job for him .
29 December 2025
Unprompted review
Reply from POWER.dk - Vesterport
Hej Astrid,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service, udvalg og kommunikation. Det betyder meget for os at vide, at vi har levet op til dine forventninger. Vi sætter stor pris på din feedback og dit valg af POWER.
Alt det bedste, Erik hos POWER! ⚡
Timely efficient and supportive staff
1 December 2025
Reply from POWER.dk - Vesterport
Hi Muhammad,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores personale var effektive og hjælpsomme. Vi sætter stor pris på din positive feedback om vores service.
Med venlig hilsen, Erik hos POWER! ⚡
Very nice black friday deal
Very nice black friday deal. The gadget would be a bit less expensive in Germany or in the USA, but still, a decent discount for shopping in DK. Otherwise, a very nice CX, online shop works smooth, a bit of a que in the shop while at the pickup, very helpful personell over the counter. All in all - 5 stars for this experience.
3 December 2025
Reply from POWER.dk - Vesterport
Hi Marko,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse med vores Black Friday tilbud og kundeservice. Vi sætter stor pris på, at du fremhæver både vores online shop og det hjælpsomme personale i butikken. Det varmer virkelig at læse, at du gav os 5 stjerner på trods af den lille kø ved afhentning. Vi arbejder konstant på at forbedre vores service, og din feedback betyder meget for os.
Alt det bedste, Erik hos POWER! ⚡
There were not enough employees in the…
There were not enough employees in the store. And everybody was waiting long time.
2 December 2025
Reply from POWER.dk - Vesterport
Hi Sebastian,
Tak for din feedback! Vi beklager, at du oplevede lange ventetider på grund af mangel på personale i butikken. Det er ikke den oplevelse, vi ønsker, at vores kunder skal have.
Vi arbejder konstant på at sikre tilstrækkelig bemanding i vores butikker, så alle kunder kan få den service, de fortjener. Din feedback hjælper os med at blive bedre.
Tak fordi du tog dig tid til at dele din oplevelse med os.
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Vesterport
Hi Alex,
Thank you for taking the time to share your fantastic **5-star review** about your experience at our Vesterport location!
It's wonderful to hear that you found our service **transparent, diligent, and efficient** - these are exactly the values we strive to deliver to every customer. Your positive feedback about order Web-225233366 means a lot to our team.
We're thrilled that we could provide you with such an amazing experience, and we truly appreciate you choosing POWER for your needs. Reviews like yours motivate us to continue delivering excellent service to all our customers.
Thank you again for your trust in POWER!
The customer service was worse because…
The customer service was worse because when I went there I had to wait like 20 minutes there were no people for the pickup area and when it's my turn they took another person another two three couples couple of people but they did not even ask me when it's my turn they just left to get something else for another one and then the other customer service guy came and he then take my request rather those who came in another line he prioritized them it was worse experience
22 November 2025
I liked Power
I liked Power, I feel happy when I receive the ordered goods on time and I feel even happier when I get points on the purchase of goods.
21 November 2025
Reply from POWER.dk - Vesterport
Hi Dhan,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du er så tilfreds med leveringen og vores pointsystem. Din positive feedback betyder meget for os!
All the best, Erik hos POWER! ⚡
Employees are try to force to take a…
Employees are try to force to take a subscription, if you don't take subscription you won't a very good behaviour.
20 November 2025
I’m really disappointed with the…
I’m really disappointed with the customer service I received the 6th november at 15:00.
My boyfriend and I were the only ones in line waiting to pick up our package. The man behind the counter (wearing a white shirt), who was supposed to help us, completely ignored us even though he clearly saw us waiting for around 20 minutes.
Instead of serving us, he went to get his energy drink and walked past us several times without saying anything or offering help. In the end, we had to ask another employee – a woman for whom it wasn’t even part of her job – to help us find our package and complete the payment.
This experience felt very disrespectful and unprofessional. I’m extremely disappointed with this level of service and I really hope you will address this and improve your customer service in the future.
7 November 2025
På forhånd tak hjælpen/ Thanks in…
På forhånd tak hjælpen/ Thanks in advance for the help / Dank im Vorarus fur irhe hilfen.
Kind Regards / Med venlig Hilsen / Mit freundlichen Grüßen / Meilleures salutations / Met vriendelijke groet.'
Jens (Jacob) Rydell Worsaae
CEO & Founder at IC Consulting Enkeltmandsvirksomhed.
Mobil: +45 7145 8730
25 October 2025
Reply from POWER.dk - Vesterport
Hi Jens,
Tak for din fantastiske 5-stjernede anmeldelse! Det glæder os enormt at høre, at du har haft en positiv oplevelse med POWER. Din feedback betyder meget for os og motiverer vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med andre kunder.
Alt det bedste, Erik hos POWER! ⚡
Tak for god handel Mahiar
29 October 2025
Unprompted review
Reply from POWER.dk - Vesterport
Hej Saphal,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse hos POWER Vesterport. Din positive feedback betyder meget for os og vores team.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os. Det motiverer os til at fortsætte med at levere den bedste service til alle vores kunder.
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Vesterport
Hi customer,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service. Din positive feedback betyder meget for os og motiverer hele vores team til at fortsætte med at levere den bedste service muligt.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
Very pushy sales staff
Very pushy sales staff, made me feel uncomfortable about my choices, options and decisions.
28 October 2025
Jakob the sales person of the month
Jakob the sales person that serviced me was outstanding, answered my questions took his time to look for the things I wanted. 10 of 10
22 October 2025
Reply from POWER.dk - Vesterport
Hi Carlos,
Thank you for taking the time to share your excellent experience with Jakob at our Vesterport store! It's wonderful to hear that he provided outstanding service, took the time to answer your questions, and helped you find exactly what you were looking for.
Your feedback about Jakob's exceptional customer service is incredibly valuable to us. We'll make sure to share your positive review with both Jakob and the Vesterport store team - they'll be thrilled to hear about your 10 out of 10 experience.
We truly appreciate customers like you who take the time to recognize our team members when they go above and beyond. Jakob clearly demonstrated the level of service we strive to provide at all POWER locations.
Thank you for choosing POWER and for your fantastic review!
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