På forhånd tak hjælpen/ Thanks in advance for the help / Dank im Vorarus fur irhe hilfen. Kind Regards / Med venlig Hilsen / Mit freundlichen Grüßen / Meilleures salutations / Met vrien... See more
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Very nice black friday deal. The gadget would be a bit less expensive in Germany or in the USA, but still, a decent discount for shopping in DK. Otherwise, a very nice CX, online shop works smooth, a... See more
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The EU rules about returning in-ear headphones are not clarified but Power has decided not to accept any returns. Ordered some in-ear headphones online on Friday, had to open the seal to see them. T... See more
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Hi, The product offer and price was great for QLED Tv. The first visit to the store at Vesterport was not upto the mark since there was only one personnel attending the customers. For 1 hour I... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Ved Vesterport 4, 1612, København, Denmark
- 70338080
4.0
Great
2K reviews
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Amazing customer service and…
Amazing customer service and exceptional help when I wanted to return something. They helped me out immediately and made sure to provide me the smoothest and nicest return process!
Highly recommend
27 January 2025
Unprompted review
Reply from POWER.dk - Vesterport
Hi Katharina!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Bad experience.
I purchased a product that, after 20 minutes, I realized did not meet the required criteria. I returned to the point of sale with the receipt in hand (only after 20 minutes) and they did not exchange the product. The product had never been used, it had only been taken out of the box and immediately put back. The staff was very cold and rude, without trying to understand what could be done to help me solve the problem. I have purchased many devices in different stores and they have always been kind and professional with every request or problem, and they have always been resolved. I hope it was just an isolated case, otherwise the manager needs to teach the staff to treat customers better. Terrible experience!
20 January 2025
Reply from POWER.dk - Vesterport
Hi Vin 😊
Thank you for your review.
I'm truly sorry to hear about your experience with the return process. It sounds like a frustrating situation, and it's certainly not how we want our customers to feel treated. We greatly appreciate your previous purchases with us and want to ensure you receive the best possible customer experience.
If you have any further questions or would like to discuss the matter in more detail, please feel free to contact us at review@power.dk. We'll do our best to find a solution together.
We hope this was an isolated incident and look forward to the opportunity to provide you with a better experience in the future.
Best regards,
Christian
Thank you Simon of Powerhouse Support
Thank you Powerhouse support! I just got an excellent service from SIMON, the person on duty at this point of time and who has accommodated me very nicely at the store-station while helping with my fb account problems and other apps downloading as well as other unnecessary browser to delete which were all difficult for me to solve lately. Good new year to you and all!
6 January 2025
Unprompted review
Reply from POWER.dk - Vesterport
Hello Janet,
Thank you so much for your wonderful feedback!
It's fantastic to hear that you received excellent service from Simon at our store-station. We're thrilled he was able to assist you with your Facebook account issues, app downloads, and browser cleanup. Providing such valuable help and making you feel accommodated is exactly what we aim for.
Wishing you a fantastic New Year filled with joy and success. We look forward to welcoming you back to POWER!
Best regards,
Louise
Great Service
Sales Staff was extremely helpfull and had knowledge about everything I asked for. Great service! great experience.
12 December 2024
Reply from POWER.dk - Vesterport
Hello Jeffrey,
Thank you for your wonderful review! 😊
We're thrilled to hear that our sales staff was extremely helpful and knowledgeable about everything you asked for. It's fantastic to know that you had a great service and experience with us. 🙌
We look forward to welcoming you back soon – we're here to help anytime!
Have a fantastic day!
Best regards,
Louise
the lady is super nice
the lady is super nice, she is kind and she introduced so many discount ways to me. she is very very kind
13 December 2024
Reply from POWER.dk - Vesterport
Hello Sun,
Thank you for your wonderful review! 😊
We're delighted to hear that you had such a positive experience with our team member. It's fantastic to know she was super nice, kind, and introduced you to many discount options. We truly appreciate your feedback and are glad she could make your visit special.
We look forward to welcoming you back to POWER soon!
Wishing you a fantastic day! 🌟
Best regards,
Louise
Scamming people into offers.
1 December 2024
Reply from POWER.dk - Vesterport
Hej😞️
Først og fremmest vil jeg gerne beklage over din mindre positive oplevelse hos os.
Det gør mig virkelig trist at høre, at vores service ikke levede op til dine forventninger, og jeg vil gerne personligt undskylde for enhver frustration eller besvær, du har oplevet. Det er aldrig vores hensigt at skuffe vores kunder og det er simpelthen ikke standarden som vi ønsker at sætte som virksomhed.
Vores mål er at sikre, at hver kunde føler sig hørt, respekteret og taget hånd om. Derfor vil jeg gerne forsikre dig om, at vores dedikerede kundeserviceteam er tilgængeligt og ivrig efter at hjælpe dig med eventuelle spørgsmål, bekymringer eller problemer, du måtte have. Du kan kontakte dem direkte på review@power.dk, og de vil gøre deres bedste for at hjælpe.
Vi vil gerne forstå, hvordan vi kan gøre tingene bedre og sikre, at dine fremtidige oplevelser med os er helt enestående. Derfor er din feedback uundværlig og vi sætter stor pris på den.
Endnu en gang, undskyld for enhver ulejlighed dette måtte have forårsaget.
Med venlig hilsen,
Louise/POWER
Malaika is our seller and she is just…
Malaika is our seller and she is just awesome and her interaction with us is too impressive so hope to purchase more in upcoming days😊
27 October 2024
Unprompted review
Reply from POWER.dk - Vesterport
Hello Preence😊
Thank you for your review.
It's wonderful to hear that Malaika provided you with an impressive and positive experience as your seller! We love knowing when our team members make such a great impression that it inspires future purchases.
We look forward to welcoming you back and assisting you with upcoming purchases.
Best regards,
Fatma 🌟
Reply from POWER.dk - Vesterport
Hello Tomas😊
Thank you for your review.
I'm glad to hear that everything was good, with quick service and a fair, good price! Your positive feedback is greatly appreciated, and it's wonderful to know that we met your expectations.
We look forward to serving you again soon.
Kind regards,
Fatma
Tak til Mahiar for supergod service og…
Tak til Mahiar for supergod service og rådgivning omkring mit køb. :-) Vh Carrie
22 October 2024
Unprompted review
Reply from POWER.dk - Vesterport
Hej Carrie 😊
Tak for din dejlige anmeldelse.
Det er fantastisk at høre, at Mahiar kunne give dig supergod service og rådgivning omkring dit køb! Vi sætter stor pris på dine venlige ord og vil sørge for, at Mahiar får dem viderebragt.
Vi ser frem til at betjene dig igen næste gang.
Med venlig hilsen,
Fatma
Reply from POWER.dk - Vesterport
Hello Henrik 😊
Thank you for your feedback.
I'm sorry to hear that you felt our product knowledge was lacking and that our prices did not meet your expectations. We aim to provide accurate information and competitive pricing to all our customers.
Your feedback is very important to us, and we'll work on improving our training and price competitiveness.
Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.
Kind regards,
Fatma
Reply from POWER.dk - Vesterport
Hej,
Tak for din positive feedback!
Det er dejligt at høre, at du oplevede hurtig og rar ekspedition hos os. Vi sætter stor pris på dine venlige ord og stræber altid efter at give vores kunder en behagelig og effektiv oplevelse.
Vi ser frem til at byde dig velkommen igen hos POWER!
Med venlig hilsen,
Fatma
god service and pris
1 October 2024
Reply from POWER.dk - Vesterport
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Oliver/POWER
Reply from POWER.dk - Vesterport
Hello Binod,
Thank you for your review!
I'm thrilled to hear that you found our service good and fast. We look forward to serving you again at POWER!
Best regards,
Louise 🧡🖤
Power.dk extremely bad warranty and time consuming service
Edit: got a call because of this review, promising solution the same day, but nothing happened since.
Power.dk sells 24,000dkk laptops that has usb issues. I am communicating with them half a year and trying to solve this. I had many email send, many phone calls made and went physically to the shop. This is my work laptop, so I cannot just give with files that belongs to a company. Power.dk said they cannot take out the hard drive as that would would the warranty, aren't they the warranty? I cannot normally work with it as USB ports gets disconnected ~5 minutes on heavier power consumption. I also cannot return it as they do not give a replacement laptop, nor give any guarantee for my work files being secured. I am basically stuck with a broken laptop and cannot return it, not use it as intended.
30 September 2024
Unprompted review
Reply from POWER.dk - Vesterport
Hi,
I'm sorry to hear about the frustrating situation you're facing with your laptop. It sounds extremely challenging, and I understand the importance of having a reliable work device.
As we talked about I have contacted the store manager and you should hear from him as soon as possible.
Thank you for sharing your experience with us. It sounds like a complex issue, and I hope we can find a resolution that allows you to continue your work smoothly. Please feel free to reach out if you need further assistance.
Best regards,
Fatma
Mahiar went above and beyond
Mahiar went above and beyond! I couldn’t have asked for a better customer experience! He deserved a raise!
28 September 2024
Unprompted review
Reply from POWER.dk - Vesterport
Hi Philip!
Thank you so much for your wonderful review. Great to hear you had an excellent customer experience!
We greatly appreciate your positive feedback and I will be sure to share your kind words with him and the management team.
We look forward to your next visit and look forward to welcoming you again!
Kind Regards,
Christian 🌟
Great assistant
Thanks for our very informative and helpful sales assistant Mahiar He attended us with full of energy and enthusiasm .i highly recommend having him as an assistant. It made our day. 🙏🏼👍🏼
28 September 2024
Unprompted review
Reply from POWER.dk - Vesterport
Hi Ind,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Mahiar provided you with such an informative and enthusiastic experience. It’s fantastic to know he made your day, and we appreciate your high recommendation of him as an assistant. We’ll be sure to pass on your kind words to him.
We look forward to seeing you again at POWER and providing you with more great experiences.
Best regards,
Fatma
Reply from POWER.dk - Vesterport
Hi Ali!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Dayniel at Vesterport was so helpful!
Dayniel at Vesterport was so helpful and kind! helped me find the best phone after mine was completely broken. Great customer service and very lovely and helpful person.
9 September 2024
Unprompted review
Reply from POWER.dk - Vesterport
Hi Sophia!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
I purchased a Motorola phone from power…
I purchased a Motorola phone from power and paid its money. On my way back to home I realised that the phone box was opened and repacked again before they sell it to me because there were lots of fingerprints on the screen when I opened the box. Also, there was a labe of 'ready to sell' attached on the box. I went back to the store again and complained the issue. They said that yes the phone was repacked and this is the only phone we have in our warehouse here. I told them why you sold an opened phone under the brand new one without telling me that the phone is not new?
Again they said that because we have only this one in our storage. I refund the phone and asked them to pay me my money back. They did this but have not received the money yet back. I went to the other branch that was 1 hour away to buy a new phone.
I don't have a good experience with my purchase at Power especially that I purchased the phone to give it as a gift to someone else and imagine that I hadn't realized that the phone was not new!
6 September 2024
Reply from POWER.dk - Vesterport
Hi Mohammad,
Thank you for your review.
I'm really sorry to hear about the issues with your purchase. It's understandable why you're upset, especially since the phone was meant to be a gift. Selling a repacked phone as new is certainly not the standard we strive for.
I assure you that your feedback will be communicated to the relevant teams.
If there are any unresolved issues, please do not hesitate to reach out directly. We're here to help and want to ensure a better experience in the future.
We look forward to seeing you again and giving you the service you deserve.
Best regards,
Oliver
Never buy from the Power outlet
I bought a cordless vaccuum cleaner from the outlet, and the device did not turn on when I tested at home. Really annoying to sell a broken product without testing it. Then I had to wait for the next day to contact support. Customer service through chat referred me to the telephone support and after waiting for 20 minutes I was told that I need to go to a power store to seek help.
I went to the store and after waiting for 45 minutes, I was told that I have only two options: either cancel the purchase and return the item or send it to the workshop for repair. Fair enough but when I asked how long the service would take I was told minimum 14 working days and there is no maximum. Funny thing was also that if I used the service then I lost my right to return the item. Can you believe it??? The device was broken when it was sold to me and now I need to wait endlessly without having the device or my money back…
Anyhow after 15 minutes of discussion the staff agreed to give me the right of cancellation if the service is going to take a long time.
So much time wasted for an item that did not work for even 1 minute!!!
[update]
Last week I got notified that the product was fixed and it was ready for pick up. I drove to the store on Friday but the charger was not there, and they did not give me another one as the store manager was not there and he would not be until the next week and I needed to come back to the store again. Really dissatisfied with the service, nobody cared about my time being wasted, and the person over the counter just gave me the customer service number to call and complain.
In other places I was quickly offered a compensation…
19 August 2024
Reply from POWER.dk - Vesterport
Hej
Jeg vil gerne beklage over din mindre positive oplevelse hos os.
Det gør mig trist at høre, at vores service ikke levede op til dine forventninger, og jeg vil gerne personligt undskylde for enhver frustration eller besvær, du har oplevet. Det er aldrig vores hensigt at skuffe vores kunder, og det gør mig virkelig ked af det, at vi ikke kunne opfylde dine behov denne gang.
Vores mål er at sikre, at hver kunde føler sig hørt, respekteret og taget hånd om. Derfor vil jeg gerne forsikre dig om, at vores kundeserviceteam er tilgængeligt og ivrig efter at hjælpe dig med eventuelle spørgsmål, bekymringer eller problemer, du måtte have. Du kan kontakte dem direkte på review@power.dk, og de vil gøre deres bedste for at hjælpe.
Din feedback er ikke kun velkommen, den er uundværlig. Vi vil gerne forstå, hvordan vi kan gøre tingene bedre og sikre, at dine fremtidige oplevelser med os er helt enestående.
Endnu en gang, undskyld for enhver ulejlighed dette måtte have forårsaget. Vi sætter virkelig pris på din ærlighed.
Med venlig hilsen,
Astrid/POWER
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