Percent Reviews 118

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Love competent people! Often speaking with non-profit supporters, they come into the space thinking it's the same as for profit, just a different source of income. The Percent Team is vastly differe... See more

Rated 5 out of 5 stars

Emailed Percent for help with our application. We received a prompt reply with very helpful information. We are delighted our application has been approved for Canva. Our organisation works with peopl... See more

Rated 5 out of 5 stars

Had a surprisingly wonderful experience with their customer care personnel who handled my problem quickly, communicated clearly and promptly, and were friendly and empathetic. I felt they put themselv... See more

Rated 5 out of 5 stars

Referred by a ticket sales site to verify our non-profit status. Referral was made on a Sunday afternoon and status was confirmed within an hours! Also, had a question that was submitted that same S... See more

4.5

Excellent

TrustScore 4.5 out of 5

118 reviews

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Rated 5 out of 5 stars

Error Code

I had received an error code with my verification but percent replied very quickly and resolved the issue and was able to verify my account. They were great and the non-profit is up and running doing great things!

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Super Service Excellence!!

All the support agents were understanding and helpful. It is the best customer experience I have had in years. Their communication was to the point and clear. They delivered beyond expectations. Super Service Excellence!!

28 June 2024
Unprompted review
Rated 5 out of 5 stars

As a non-profit organization …

As a non-profit organization (Christian Resource Library), we are thrilled to share our outstanding experience with PoweredbyPercent.com. Their platform has truly revolutionized how we manage and distribute our resources. The interface is user-friendly, intuitive, and has greatly improved our efficiency.

What stands out the most is their exceptional support team. Whenever we have encountered an issue or had a question, they have been incredibly responsive, knowledgeable, and dedicated to helping us find solutions quickly. Their commitment to customer satisfaction is evident in every interaction.

We highly recommend PoweredbyPercent.com to any organization, especially non-profits, looking for a reliable and supportive platform to enhance their operations. They have exceeded our expectations in every way!

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Had a surprisingly wonderful experience…

Had a surprisingly wonderful experience with their customer care personnel who handled my problem quickly, communicated clearly and promptly, and were friendly and empathetic. I felt they put themselves in my shoes and responded accordingly and this made me feel valued and confident of a solution. Thanks so much. Keep up the great work and work ethic guys. God bless

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Non-profit verification a snap

Referred by a ticket sales site to verify our non-profit status. Referral was made on a Sunday afternoon and status was confirmed within an hours! Also, had a question that was submitted that same Sunday and received a detailed response answering the questions completely the same day. Very impressive.

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Support even for small nonprofit organizations

Ours is a small nonprofit, volunteer-run organization, and in my initial application, the org was verified but the proof I was asked to send to prove that I was connected to the org was not. I contacted TrustPilot, sent what I could to verify that I was the president, and was very relieved to receive a message the next day that I could proceed. I had worried that Google was only prepared to support larger orgs with paid staff and other "corporate" characteristics. I am glad that small orgs can also be approved. I appreciated the personal response and support.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Seamless Application and Exceptional Support

Sure! Here's an improved version of your review:

The application process with Percent was seamless, and having the right documents made it even easier. The support services were incredibly responsive and helpful whenever I reached out. With Percent, I now have the platform and resources I need to fully focus on my non-profit cause. Their support has been invaluable in helping me advance my mission.

14 June 2024
Rated 5 out of 5 stars

Percent delivered 100%

Percent delivered 100%. They completely exceeded my expectations. They listened, they took action, they communicated clearly and in a timely fashion. How refreshing!

3 June 2024
Unprompted review
Rated 1 out of 5 stars

I have had a bad experience when trying…

I have had a bad experience when trying to get our nonprofit organization validated with this company, they have not done their best effort in validating our nonprofit and instead we're the one that have to endure from their incompetence.

I think they have management issue, if they indeed have the manpower to actually validate the whole world's organization they would not have done terrible job at it. I feel like inside the house there has been just mismanagement and corruption, who knows where all the money they gathered from investors went to, knowing how bad they perform at what they say they would focus doing, validating nonprofits.

3 May 2024
Unprompted review
Percent logo

Reply from Percent

Hi Ruci,

I hope you're well.

It's Ash here from the nonprofit success team @ Percent.

I completely understand the importance of having your application approved as soon as possible, and I'd love to help further.

If you've contacted Percent support already, please could you share the ticket number so I can follow up with you directly.

Alternatively, if you've not yet contacted Percent, please submit a ticket here (https://poweredbypercent.zendesk.com/hc/en-us/requests/new).

If you address FAO Ash, this will be escalated accordingly.

Many thanks

Ashley

Rated 5 out of 5 stars

Very helpful and responsive team!

The team at Percent were very helpful and very responsive. We applied for various software tools for our nonprofit organisation and in all instances, the process was quick and efficient.

31 May 2024
Unprompted review

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