Power Meter City Reviews 4,102

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the personalized assistance and prompt communication throughout their purchasing journey. Many people appreciate the fast and efficient shipping, with products often arriving sooner than expected and well-packaged. Reviewers also praise the extensive range of quality products and the ease of the ordering process, making it a simple choice for repeat purchases. However, some customers also noted an occasional delay in shipment despite items being listed as in stock, which impacted their delivery expectations.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great quality and fair pricing of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast shipping and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional and fast service... See more

Order

People report positive experiences with order, highlighting the ease and speed of the ordering process.... See more

Customer service

Consumers find customer service to be positive, with many describing it as helpful, responsive, and quick.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Power meter arrived rapidly, setup/installation was simple, just bolting a chainring on and re-attaching my Raceface Cinch crank. The phone app has been removed from Google play despite having link... See more

Company replied

Rated 5 out of 5 stars

I’ve bought two power meters and chain rings through power meter city. Fantastic customer service Dave. There has been great back-and-forth with emails on both my original orders and some follow up st... See more

Company replied

Rated 5 out of 5 stars

My purchase was an international sale, and to be fair it arrived in less time than a domestic package. I was kept updated from sale to when the package arrived. Product wise Power Meter City has an ex... See more

Company replied

Rated 5 out of 5 stars

From start to finish a great experience. Was looking to add a power meter to my Eiillie crankset, but didn't want to wait to get it from China. Power Meter city to the rescue. Easy order process, GREA... See more

Company replied


Company details

  1. Bike accessories store
  2. Bicycle Shop
  3. Sporting Goods Shop

Written by the company

Since launching in 2016, Power Meter City has been dedicated to offering the widest selection of power meters available—along with the knowledge you need to use them. While that mission still drives us, we’ve expanded to include a broad range of bike components and accessories, all selected with the same level of care and expertise. We’re a small, passionate team of cyclists who live and breathe bikes. Whether you're a seasoned rider or just getting started, our goal is simple: to give you outstanding service and support every step of the way!


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Product

Just a bit of background first:

60 years old
50 years cycling
Back in the day raced all sorts, time trials, crteriums, road races, grand fondos
Got into zwift 2 years ago.
Data nerd so the visualization of performance through zwift was incredibly insightful
Bottom line I'm trying to be the best I can on the bike for my age.

Decision to buy power meter pedals:

Not being able to visualize power on the road after using zwift was something I really wanted to see.

Pedal options:
Based on numerous reviews, these were the best option out there in terms of affordability and performance.
I also liked the fact that I could spread the cost using Affirm which was a one of the primary reasons i purchased from Power City.

Set up and experience:
Product nicely packaged and easy to set up on bike and connect to phone and my garmin edge 130.
Rode 65 miles today. Awesome to view the power output.
Previous pedals were look keo carbon with no noticeable difference in feel.
Sensor a bit bulky but u get it. Once clipped in you don't notice anyway.

Bottom line, awesome product that I should have bought years ago.

Emails from Power City very much appreciated to know I could reach out to them with any issues.

25 February 2026
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Reply from Power Meter City

Hi Mark, Thank you so much for taking the time to share such a detailed review and a bit of your cycling journey—we really appreciate it! Fifty years in the sport and still pushing to be your best at 60 is incredibly inspiring. It’s great to hear that adding power data to your outdoor rides has brought the same level of insight you’ve been enjoying on Zwift.

We’re glad the pedals were easy to set up and paired smoothly with your phone and Garmin Edge, and that they felt natural compared to your previous Look Keo pedals. Sounds like that 65-mile ride was the perfect first test!

We’re also happy to hear that our follow-up emails helped you feel supported. If you ever have questions about your power data, training, or setup, don’t hesitate to reach out—we’re always here to help. Enjoy the rides and the numbers!

Rated 5 out of 5 stars

Dave was great

Dave was great! He walked me through the math on calculation of chainline, shims needed, etc. He made sure everything would work as designed. Above and beyond! Got everything installed and ready for a ride. Thanks again!

6 March 2026
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Reply from Power Meter City

Thank you for the kind words! We’re thrilled Dave could help walk through the chainline calculations and make sure everything would work perfectly. That level of detail is exactly what we strive for. Enjoy your ride and thanks again for choosing Power Meter City!

Rated 5 out of 5 stars

Staff is extremely responsive to…

Staff is extremely responsive to questions and my order was shipped quickly. My power meter was packaged neatly and installation was a breeze.

27 February 2026
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Reply from Power Meter City

Thank you! We’re glad our team could quickly answer your questions and get your order out fast. It’s great to hear the power meter arrived safely and that installation went smoothly. Enjoy the ride!

Rated 5 out of 5 stars

Quality

The quality of Products is very good , thanks .

3 March 2026
Unprompted review
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Reply from Power Meter City

Thank you, Tarek! We're glad you're happy with the quality of the products. We appreciate your support and hope you enjoy using them!

Rated 5 out of 5 stars

This is an awesome company

This is an awesome company. Once I placed my order. They communicate with me every step of the transaction all the way to the delivery. Thank you

5 March 2026
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Reply from Power Meter City

Thank you for the kind words! We work hard to keep customers informed throughout the entire process, so it’s great to hear the communication made your experience a positive one. We really appreciate your support.

Rated 5 out of 5 stars

Super fast shipping

Super fast shipping! Great follow up as well. Highly recommend!

4 March 2026
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Reply from Power Meter City

Thank you! We're happy to hear the shipping was fast and that our follow-up support stood out. We appreciate the recommendation and hope to help you again in the future!

Rated 5 out of 5 stars

Power Meter City followed up after the part was delivered.

Power Meter City had the best price for the power pedals I wanted. They shipped promptly and they were precisely what I ordered. Then, Dave with Power Meter City, followed up with an email to see how everything went. This is some of the best service I've ever had with an online distributor. Highly recommend.

25 February 2026
Unprompted review
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Reply from Power Meter City

Thank you so much for the thoughtful review, BJ! We're glad you found the best price and that everything arrived exactly as expected. Dave and the rest of the team always try to make sure customers feel supported even after the purchase, so it’s great to hear that follow-up made a difference. We truly appreciate the recommendation!

Rated 5 out of 5 stars

A+ Company

Fast shipping. Good prices. They are always my go-to.

3 March 2026
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Reply from Power Meter City

We love being your go-to! Fast shipping and strong pricing are part of our foundation, and we’re grateful you continue choosing us. Thanks so much for the support!

Rated 5 out of 5 stars

I am a repeat customer over the years

I am a repeat customer over the years. This is the 3rd power meter purchase with each time highly satisfied with the inventory, price, processing and shipping.

3 March 2026
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Reply from Power Meter City

Three power meters over the years—wow, thank you for your continued trust! We’re thrilled to hear you’ve consistently been happy with our inventory, pricing, processing, and shipping. That’s exactly what we aim for every order.

Rated 5 out of 5 stars

I am a repeat customer and I like…

I am a repeat customer and I like working with Power Meter City. They’re fast they’re transparent, and they communicate everything along the buying process and that gives me great confidence.

1 March 2026
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Reply from Power Meter City

That means a lot—especially coming from a repeat customer. We believe clear communication and transparency build trust, and we’re glad that’s been your experience every time. Looking forward to helping with your next upgrade!

Rated 5 out of 5 stars

Super-fast delivery

Super-fast delivery. I like it!

28 February 2026
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Reply from Power Meter City

Short and sweet—we like it too! 😄 Thanks for the great feedback and for riding with us!

Rated 5 out of 5 stars

Assioma Duo Worth The Wait. Get some!

I added my email on the notification list. And, Power Meter City came through. The best price I've ever seen for the Assioma Duo! I purchased them immediately! They arrived quickly in secure packaging. Work like a charm. I've waiting years for a set. Thank you team Power Meter City!

23 January 2026
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Reply from Power Meter City

This is awesome to hear! We’re so glad the notification list worked out and you were able to grab the Assioma DUO at a price you’ve been waiting for. Even better that they arrived quickly and are working perfectly. Thanks for trusting us after all these years—we hope they make every ride even better!

Rated 5 out of 5 stars

Excellent products

Excellent products, prices and shipping.

26 February 2026
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Reply from Power Meter City

Thank you! We’re proud to offer great products at competitive prices with fast shipping to match. We truly appreciate your support!

Rated 5 out of 5 stars

it's difficult to find campagnolo small…

it's difficult to find campagnolo small parts anywhere except in the EU, so good to know that at least a few are available here.

22 February 2026
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Reply from Power Meter City

Thank you for the kind words! We know how challenging it can be to find Campagnolo small parts without ordering from Europe, so we’re happy we could make it easier for you. We’re always working to keep those hard-to-find items available here in the U.S. If there’s ever something specific you need, don’t hesitate to reach out—we’re glad to help!

Rated 5 out of 5 stars

I've always got great information and…

I've always got great information and service from this company

26 February 2026
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Reply from Power Meter City

We truly appreciate that! Providing clear, accurate information and dependable service is what we aim for every time. Thanks for continuing to choose us—we’re always here if you need anything.

Rated 5 out of 5 stars

Time ATAC pedals

Best pricing.
Fast shipping.
Easy.

26 February 2026
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Reply from Power Meter City

Thank you! We love hearing that the process was simple and smooth from start to finish. Great pricing and fast shipping are what we aim for every day—appreciate you taking the time to share!

Rated 5 out of 5 stars

Quick and easy purchase…

Quick and easy purchase and excellent technical support when I had a post purchase question.

25 February 2026
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Reply from Power Meter City

We’re so glad everything was quick and easy—and that our tech support could help after your purchase. We’re always here if any other questions come up. Thanks for choosing us!

Rated 5 out of 5 stars

EXCELLENT customer service

Ordering my pedals was a breeze. Can’t wait to have them installed and test them out. The customer service was impeccable! Dave was super helpful. He helped me correct a mistake I made with shipping and even reached out personally to see if I received my item. I’ll definitely be a returning customer. Thank you again Dave and the Power Meter City team!

24 February 2026
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Reply from Power Meter City

Thank you so much for the kind words! We’re thrilled to hear the ordering process was seamless and that Dave was able to step in, fix the shipping issue, and follow up personally. That’s exactly the level of service we strive for. We can’t wait for you to get those pedals installed and out on the road—looking forward to helping you again in the future!

Rated 5 out of 5 stars

I’ve made several purchases from Power…

I’ve made several purchases from Power Meter City over the years, and every time I am impressed with how promptly they fill and ship my order.

24 February 2026
Power Meter City logo

Reply from Power Meter City

Thank you for being a longtime customer! It truly means a lot that you continue to trust us with your purchases. We’ll keep working hard to provide the fast fulfillment and service you expect every time.

Rated 5 out of 5 stars

Ordered backordered shipped a week…

Ordered backordered shipped a week early wow

1 February 2026
Unprompted review
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Reply from Power Meter City

We’re so glad we could get your backordered item out earlier than expected! Thanks for your patience and for choosing Power Meter City.

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