I contacted PowerNI via Facebook messenger to request copies of historic bills and also change some personal details on my account. They came back to me incredibly quickly and I was able to get everyt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Phone call answered quickly and pleasantly. Knowledgeable and helpful assistant The process felt easy - I was transferring an account which is not that straightforward, so this was down to the wa... See more
Company replied
Approached Power NI to move to EV tariff and have meter board changed. Agent was very helpful, patient, knowledgeable and informative. A real pleasure to speak to someone who knew what they were talki... See more
Company replied
Always exceptional customer service from PowerNi. I never have to hold the line for too long and they always deal with my queries kindly and efficiently. Any agent I have ever dealt with have been loc... See more
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Company details
- #30 of 39 best companies in Energy supplier
- #22 of 28 best companies in Electric utility company
- #29 of 39 best companies in Green energy supplier
About Power NI
Written by the company
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Written by the company
Contact info
64 Newforge Lane, BT9 5NF, Belfast, United Kingdom
- home@powerni.co.uk
- www.powerni.co.uk
4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I was very lucky to get two…
I was very lucky to get two knowledgable girls when calling last week. When I needed my tariff changed I rang up and got Rebecca on the phone, brilliant service and went out of her way to help me out. Thank you and appreciate your help.
4 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Efficient customer service experience
Very satisfied with the customer service. They were professional and took time to listen giving advice clearly in order to resolve the issue.
1 June 2026
Unprompted review
Reply from Power NI
Hi Hilary,
Thank you for taking the time to leave us such a positive 5 star review,
We are so delighted to hear that you were happy with the customer service provided.
It means a lot to us and we will be sure to pass on your lovely comments to our colleagues that assisted you,
Thanks,
Power NI Team.
Amazing people awalys ready help…
Amazing people awalys ready help customers there my favourite electric company iv been with them years now
2 January 2026
Reply from Power NI
Hi Deborah,
Thank you for leaving us a five star review,
We are delighted to hear that you are so happy with our service,
And a loyal customer for some time now, If you need anything further,
Please do not hesitate to get back in touch,
Thanks,
Power NI Team.
Reply from Power NI
Hi Philip,
Thank you for taking the time to give us such a good review, Please can you reach out to us on X (formerly Twitter), Facebook messenger, Instagram or you can email us your details on home@powerni.co.uk and we would be happy to assist you with any tariff queries you have.
Many Thanks,
Power NI Team
Just be careful when signing up …
Just be careful when signing up that you understand the discount structure I was not informed that the 6% rate has a cut off at 15,00 per qtr and you get no discount over this amount this was not explained to me and I felt misled
30 March 2026
Unprompted review
Reply from Power NI
Hi,
Thanks for taking the time to leave a review.
We are sorry to hear about the experience you had when dealing with us. We would like to look into this for you. Please can you reach out to us on X (formerly Twitter), Facebook messenger, Instagram or you can email us your details on home@powerni.co.uk and we would be happy to assist you with any queries you have.
Many Thanks,
Power NI Team
Diabolical customer service
Diabolical customer service. Promised everything and over 2 months later still not resolved
13 March 2026
Unprompted review
Reply from Power NI
Hi Colin,
Thanks for taking the time to leave a review.
We are sorry to hear about the experience you had when dealing with us. We would like to look into this for you. Please can you reach out to us on X (formerly Twitter), Facebook messenger, Instagram or you can email us your details on home@powerni.co.uk and we would be happy to assist you with any queries you have.
Many Thanks,
Power NI Team
Reply from Power NI
Hi,
Thanks for taking the time to leave a review.
We are sorry to hear about the experience you had when dealing with us. We would like to look into this for you. Please could you email us your details to business@powerni.co.uk and we will be happy to assist you with any queries you have.
Many thanks
Power NI Team
terrible experience, arrogance, didn't return my calls,or emails
arrogance of the staff, condesending, unhelpfull, rude,
27 May 2026
Unprompted review
Reply from Power NI
Hi Brian,
Thanks for taking the time to leave a review.
We are sorry to hear about the experience you had when dealing with us. We would like to look into this for you. Please can you reach out to us on X (formerly Twitter), Facebook messenger, Instagram or you can email us your details on home@powerni.co.uk and we would be happy to assist you with any queries you have.
Many Thanks,
Power NI Team
Reply from Power NI
Hi Stephen,
Thanks for taking the time to leave us such a good review.
We're happy to hear you were satisfied with our services with your switch over.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Easy to switch over to
Easy to switch over to, cheapest deal for electric happy with the outcome
23 May 2026
Unprompted review
Reply from Power NI
Hi Catherine,
Thanks for taking the time to leave us a five star review.
We're happy to hear you were satisfied with our services, and your switch was dealt with efficiently.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Smooth and easy transfer…
The person I spoke to was helpful providing all the information I needed to make a decision to move to PowerNI. The transfer process was smooth and uncomplicated.
16 May 2026
Reply from Power NI
Good Afternoon Mary,
Thank you for taking the time to write such a positive review of your recent experience with Power NI.
We are delighted to hear that you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleague who was assisting you today.
Thanks,
Power NI Team
Service Agents
If compliments to Service Agents are The Company doing well then The Company's doing well. Within 3 conversations over 2 consecutive days Sam,Tiernan& John were Kind,considerate & Patient, compassionately allowing for My partial Deafness,lack of dexterity on keyboard & minor speech impairment. They talked me thru password problems accessing my online account resulting with a positive outcome. Thank You 3.
19 May 2026
Unprompted review
Reply from Power NI
Good Morning Dominic,
Thank you for taking the time to write a positive review of your recent experience with Power NI.
We are delighted to hear that everything went well and you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleagues involved in assisting you.
Thanks,
Power NI Team
The whole process took about 5 minutes
16 May 2026
Unprompted review
Reply from Power NI
Hi Thomas
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Extremely efficient service and…
Extremely efficient service and excellent quality service
15 May 2026
Unprompted review
Reply from Power NI
Hi Ruth
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
A great help.
A great help especially talking to a representative.custumer service was good.
7 May 2026
Unprompted review
Reply from Power NI
Hi John,
Thanks for taking the time to leave us such a positive review.
We really appreciate it and are delighted to hear you were happy with the level of service that we had provided for you.
If you need anything else in the future, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Power NI Team
Superb customer service
Superb customer service - an outstanding team. We cannot thank Pat enough for her help during a really difficult time when the Business Owner has seriously ill in ICU.
6 May 2026
Unprompted review
Reply from Power NI
Good afternoon,
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went well and you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleague involved in assisting you.
Thanks,
Power NI Team
Great service
I have always had good service from Power NI and closing my account was easy. I only closed my account because I recently got married and my husband has his own Power NI account.
4 May 2026
Unprompted review
Reply from Power NI
Hi Linda,
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went smoothly and you were happy with the customer service provided. This means a lot to us.
Thanks,
Power NI Team
This is to do with the Rewards scheme
This is to do with the Rewards scheme - I switched to Power NI this week after being with Click for 2 years and having a very good rewards voucher system : this is the transcript of my chat with the helpline: To keep a high-security standard, we need to perform an anti-fraud check on your order #560799884 placed on 29 April and it may take longer than usual to process. As soon as it's ready, we'll notify you instantly!
If you have any questions please go to the Help & Support section of the website and submit an enquiry.
Best wishes,
Power NI Support Please tell me this is not a scam!!
(11:44:51) *** Vilin joined the chat ***
(11:44:55) Vilin
Hello
(11:45:53) Vilin
This is not a scam, it is the opposite, sometimes our system on random can pick an order for a manual check
(11:46:10) Vilin
This is to make sure that your account is not used for fraudulent activities
(11:46:35) Vilin
A member of our team will manually che the order and if everything is fine the order will be processed
(11:46:51) MICHAEL McKAY
Can you please tell me the status of this ASAP!!!!
(11:47:57) Vilin
Can you provide me with the email that is linked to the account?
(11:48:57) MICHAEL McKAY
Order number: #560799884 ************
(11:50:06) Vilin
Can you provide me with your payroll/employee number
(11:50:47) MICHAEL McKAY
I am a customer - not an employee. Surely you can find it from the order number!!
(11:51:22) Vilin
Can you advise me of your postcode?
(11:51:29) MICHAEL McKAY
*******
(11:53:03) Vilin
I can see that the order is still under investigation at the moment
(11:53:08) MICHAEL McKAY
hello!
(11:55:22) MICHAEL McKAY
How long will this take??
(11:55:44) Vilin
This is normally checked on daily bases by our team
(11:55:50) Vilin
Is it something urgent?
(11:56:32) MICHAEL McKAY
You have taken my payment and I want it sorted URGENTLY!!!
(11:56:54) Vilin
Okay, I will check now with the team if the order can be checked now
(11:56:57) Vilin
Allow me a moment
(11:58:10) Vilin
Can you confirm with me the last 4 digits of the card number and your billing address
(11:58:44) MICHAEL McKAY
****
(12:00:31) MICHAEL McKAY
I have given you my postcode *************
(12:01:13) Vilin
It seems that you canceled the order from your end so our team will refund the order now
(12:01:50) MICHAEL McKAY
I have cancelled the order and am NOT impressed with you "rewards" scheme!!
(12:02:18) MICHAEL McKAY
This has taken an hour of my time to get nowhere!!!
(12:03:06) *** MICHAEL McKAY has rated the chat Bad ***
Even the "help" person's name Vilin! looked dodgy!!
29 April 2026
Unprompted review
Reply from Power NI
Hi Michael,
Thank you for your review, and we’re sorry for the frustration caused during your experience using Power NI Perks.
We understand your concern around this interaction, particularly as a new customer. The checks you've described were part of our standard anti‑fraud procedures, which are carried out randomly to help protect our customers and maintain the security of the platform. However, we’re sorry that the process and communication on this occasion were unclear and took longer than expected.
Your feedback has been shared internally so we can improve how these checks are explained to our customers and handled.
Please don’t hesitate to get back in touch if you have any further questions or need help with any other queries with Power NI Perks.
Thanks,
Power NI Team.
N Ireland power brilliant service…
N Ireland power brilliant service provider and professional in all departments The customer is given reassurance and care and respect.
24 April 2026
Unprompted review
Reply from Power NI
Hi Richard,
Thanks for your lovely review!
Please don’t hesitate to reach out again should you need anything else.
Thanks,
Power NI Team
Great fast service
23 April 2026
Unprompted review
Reply from Power NI
Hi Brian,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
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