PE Solutions Reviews

16,265

•

4.7

Energy supplier

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Review summary

Created with AI, based on recent reviews

Considering 6,679 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and professional approach, often resolving issues quickly and efficiently. Many highlight the excellent customer service, appreciating agents who patiently listen and provide clear, knowledgeable guidance, making interactions smooth and stress-free. Conversely, a small portion of people felt dissatisfied with billing and payment processes, reporting incorrect debt notifications, direct debit failures, and service cut-offs. Some reviewers also cited unhelpful customer support, poor communication, and slow responses, leading to unresolved complex problems.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising individual agents for their... See more

Service

People report positive experiences with service, often highlighting helpful, polite, and efficient... See more

Response time

Consumers find response times to be positive, with some reviewers highlighting quick answers and timely help.... See more

Payment

Clients share ambiguous opinions on payment, with many reporting significant issues such as being told they... See more

Reviews shaping this summary

Willy Coutinho was polite and helpful. He listened carefully as I explained an earlier problem. Although we paid monthly by Direct Debit, we were told we were in debt by over £1,000 and had been ref... See more

I received a call today from Pozitive Energy saying my Church's gas bill had not been paid. It is supposed to be on a Direct Debit and was paid by that method in May However the last 2 invoices have... See more

I spoke with Surabhi Shankar today, who was extremely helpful. I had 4 different accounts with PE and she managed to sort them out in no time and amalgamate into one simple account. She was very clear... See more

Company replied

NEHA made my day with your company she took my meter readings today for my gas and electricity she was so patients with me she deserves a medal and a pay increase ,she was a joy to deal with. Nigel... See more

Company details

Written by the company

Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.

To all our CNG customers

Written by the company

We are here to help: We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.

Contact info

United Kingdom
pozitive.energy

4.7

Excellent

16k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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All reviews

(16,265)

6,244 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 20, 2026

Very helpful very good experience with…

Very helpful very good experience with mark thanks mark

20 July 2026

Unprompted review

Reply from PE Solutions

6 days ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 20, 2026

Husain Shaikh was very helpful with my enquiry and sorted everything out satisfacually.

20 July 2026

Unprompted review

Reply from PE Solutions

6 days ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 20, 2026

20 July 2026

Unprompted review

Reply from PE Solutions

6 days ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 20, 2026

Husain Shaikh was very able today to…

Husain Shaikh was very able today to assist me.

20 July 2026

Unprompted review

Reply from PE Solutions

6 days ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 17, 2026

This company have been sending us…

This company have been sending us invoices for an account we dont think we have and despite many many attempts can get no response to any query.

16 July 2026

Unprompted review

Reply from PE Solutions

Jul 21, 2026

Hi,

We have reviewed the account number referenced in the correspondence and, based on our records, it does not contain your details or appear to be linked to you. We are currently investigating the matter further and will provide you with an update once our review is complete.

Regards,
PE Solutions

Jul 17, 2026

Heenal Mehta helped merge the two…

Heenal Mehta helped merge the two accounts I have for my company making my life much easier.

17 July 2026

Unprompted review

Reply from PE Solutions

Jul 18, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 17, 2026

Sudhanshu Jaiswal

Sudhanshu Jaiswal
Is been amazing and very supportive
Thank you for your support

17 July 2026

Unprompted review

Reply from PE Solutions

Jul 18, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 17, 2026

Hi presh is very nice and kindy he help…

Hi presh is very nice and kindy he help me and solve my problem quickly thanks

17 July 2026

Unprompted review

Reply from PE Solutions

Jul 18, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 17, 2026

I received great personal service from…

I received great personal service from Christopher Augustus pc solutions.
Polite, knowledgeable and pride in his work.

17 July 2026

Unprompted review

Reply from PE Solutions

Jul 18, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

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