We received an email yesterday saying our electric bill had not been paid. It is on a Direct Debit and has been going out every month however last months did not go out and they have added this months... See more
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Review summary
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I spoke with Surabhi Shankar today, who was extremely helpful. I had 4 different accounts with PE and she managed to sort them out in no time and amalgamate into one simple account. She was very clear... See more
Company replied
At the end of my first call I was told very aggressively to expect these reviews and don't ignore them by Sumit Nair . Further to that I was badgered by email by him as to why I hadn't written the r... See more
Company replied
Surabhi Shankar was help today, very helpful and professional at the same times. Harmain 47 account was held up for few months and I was very frustrated at start of the call. Surabhi understood the wh... See more
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Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Cindrella deserves a raise
Cindrella was very helpful and informative about the situation I was dealing with. She gave me prompt support, advice and documentation when needed and i left that call feeling like my problem matter. Her customer service was brilliant
15 July 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Helpful Monish
Monish was extremely helpful and dealt with my request with respect and efficiency.
9 July 2026
Unprompted review
Reply from PE Solutions
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PE Solutions
Great service Mark thanks for all your…
Great service Mark thanks for all your help!
14 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
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PE Solutions
Mr Nilesh joshi is very professional in…
Mr Nilesh joshi is very professional in his job very helpful, thank you so much Nilesh for helping me out . NEWTON Dias
14 July 2026
Unprompted review
Reply from PE Solutions
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PE Solutions
They are terrible.
Absolutely crap
The worst I have worked with in 30 years.
They are terrible.
Do not use them they are distrusting
Never refer this company to anyone.
Never deal with this company
They are terrible.
10 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Hi, We apologize for the negative experience you had with us. We are not able to trace your account with the name provided in the Trust pilot review. Kindly email us your account ID, along with a screenshot or the link to the review, at complaints@pe.solutions and we will address your concern.
Regards,
PE Solutions
Christopher Augustus helped me big time…
Christopher Augustus helped me big time today!
14 July 2026
Unprompted review
Reply from PE Solutions
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PE Solutions
Sandeep Soni is an excellent customer…
Sandeep Soni is an excellent customer service representative. Very knowledgeable and helpful
14 July 2026
Unprompted review
Reply from PE Solutions
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PE Solutions
Rishikesh help very good thanks again
14 July 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
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PE Solutions
lovelina helped me sort out an issue…
lovelina helped me sort out an issue with my account, she was very helpful
Matt
Drulight Ltd
13 July 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Nilesh Joshi
Nilesh Joshi
Good job keep it up I got my questions
Thank You
Mrs Poonam
14 July 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
I have spoked with Heenal regarding my…
I have spoked with Heenal regarding my portal issue she guided me in a good and polite way
Great service
14 July 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Very Helpful Staff
14 July 2026
Unprompted review
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PE Solutions
Shailesh was were very helpful when I…
Shailesh was were very helpful when I wanted to adjust my records for paperless bills. He was friendly and highly competent.
Excellent…I would give them my highest recommendation!”
13 July 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
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PE Solutions
Vivek Was very happy
Vivek Was very happy, and he sorted the problem for me
14 July 2026
Unprompted review
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PE Solutions
Helpful Sudhanshu Jaiswal
14 July 2026
Unprompted review
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PE Solutions
Miss Namrata help me to make payment…
Miss Namrata help me to make payment and set up DD Thank you
14 July 2026
Unprompted review
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
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PE Solutions
Priyanka was very helpful and polite.
Priyanka was very helpful and polite.
14 July 2026
Unprompted review
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Thank you
Thank you. Vivek Vinod helped me today with my query. Really helpful and super friendly sent on behalf of Tonks Brothers Funeral Directors Ltd.
14 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
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