We received an email yesterday saying our electric bill had not been paid. It is on a Direct Debit and has been going out every month however last months did not go out and they have added this months... See more
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I spoke with Surabhi Shankar today, who was extremely helpful. I had 4 different accounts with PE and she managed to sort them out in no time and amalgamate into one simple account. She was very clear... See more
Company replied
At the end of my first call I was told very aggressively to expect these reviews and don't ignore them by Sumit Nair . Further to that I was badgered by email by him as to why I hadn't written the r... See more
Company replied
Surabhi Shankar was help today, very helpful and professional at the same times. Harmain 47 account was held up for few months and I was very frustrated at start of the call. Surabhi understood the wh... See more
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Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Husain Shaikh was very able today to…
Husain Shaikh was very able today to assist me.
20 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
This company have been sending us…
This company have been sending us invoices for an account we dont think we have and despite many many attempts can get no response to any query.
16 July 2026
Unprompted review
Reply from PE Solutions
Hi,
We have reviewed the account number referenced in the correspondence and, based on our records, it does not contain your details or appear to be linked to you. We are currently investigating the matter further and will provide you with an update once our review is complete.
Regards,
PE Solutions
Heenal Mehta helped merge the two…
Heenal Mehta helped merge the two accounts I have for my company making my life much easier.
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Sudhanshu Jaiswal
Sudhanshu Jaiswal
Is been amazing and very supportive
Thank you for your support
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Hi presh is very nice and kindy he help…
Hi presh is very nice and kindy he help me and solve my problem quickly thanks
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
I received great personal service from…
I received great personal service from Christopher Augustus pc solutions.
Polite, knowledgeable and pride in his work.
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Surabhi excellent customer service…
Surabhi excellent customer service thank you
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
⭐⭐⭐⭐⭐ Outstanding Support from…
⭐⭐⭐⭐⭐ Outstanding Support from Priyanka!
I had been struggling with a stressful meter reading issue for a few days, but when I contacted Pozitive Energy, Priyanka stepped in and resolved the entire matter in literally minutes.
She was incredibly efficient, understanding, and brilliant to deal with. If you ever need assistance at Pozitive Energy, I highly recommend asking for Priyanka’s support—she is an absolute asset to their customer service team. Thank you so much for the quick and hassle-free help!
4 April 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Submit nair was excellent with his help…
Submit nair was excellent with his help managed to get the job done thanks
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Stressful situation resolved
We received an email yesterday saying our electric bill had not been paid. It is on a Direct Debit and has been going out every month however last months did not go out and they have added this months on to it. It was supposed to go out today and has not in the mean time we have received a Demand letter saying the electric would be cut off if not paid. We rang Pozitive Energy and spoke to Sandeep Soni who was very helpful in resolving the situation.
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Mark guided us through our problem he…
Mark guided us through our problem he solved our problem with all honesty and provided really good customer service
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Thank you for a great service Heena
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
very calm and helpful i am very…
very calm and helpful i am very impressed
14 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Subrabhi at pe solutions was extremely…
Subrabhi at pe solutions was extremely helpful with my enquiry. She got to the bottom of my enquiry and managed to sort things very quickly. I would highly recommend her.
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Ms Namrata Solanki a real professional
This morning Ms Namrata Solanki assisted me with my meter reading and the following up of the gas capacity increase. I really appreciate her help. She is polite and professional. A real good like to her.
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Heenal was very helpful with group log…
Heenal was very helpful with group log in for Copenhill Ltd
17 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Mark was extremely helpful today and…
Mark was extremely helpful today and very polite.
16 July 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
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