Premier Pet Transport Reviews 2,350

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and excellent communication throughout the delivery process. Many people highlight the exceptional care taken with their pets, noting that puppies arrived clean, happy, and calm. The delivery service is frequently described as efficient and often ahead of schedule, which many consumers appreciate. Reviewers are also very satisfied with the overall service and user experience, finding it seamless and well-organized.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the early arrivals, with... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism, care, and... See more

Product

Clients share positive opinions on product. Many customers report that their puppies arrived in excellent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team Ryan & Titus came through all the way to Las Vegas, Nevada & delivered a healthy baby King Charles to us as promised, Mr. Rudy, now Mr. Ronan is the Best little puppy ever! We are thrilled with t... See more

Rated 5 out of 5 stars

Premier Pet Transport is a business that works with puppyspot. I recently purchased a golden retriever puppy that needed transport from Indiana to Mass. I was kept updated and informed thru the whole... See more

Rated 5 out of 5 stars

We were given very detailed instructions as to how their transport system works and how our new puppy will be cared for. We were given their cell number if we had to reach them while they were on the... See more

Rated 5 out of 5 stars

My puppy was delivered earlier than planned which made it all the more exciting. Puppy was cleaned and adorable. Reminder to bring your license to prove who you are (and tip $$$ if you want). Thanks... See more


Company details

  1. Pet Moving Service
  2. Transportation service

Written by the company

Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional service

Professional service- Ryan and Titus brought us our ideal little companion for what will be, hopefully, many years to come. Thank you👏

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Titus were awesome in…

Ryan and Titus were awesome in delivering our puppy to our home! They kept us updated and even were able to deliver ahead of schedule. Greatly appreciate their services and would recommend that everyone use this service.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Titus - Top Notch

Ryan and Titus were fantastic. They were in constant communication with us, and were right on time. Additionally, it was evident that they loved pets and had taken great care of them on the trip.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

They were an absolutely wonderful delivery team

They were absolutely wonderful. They transported my new fur baby across country in a Sprinter van for her comfort. She smelled wonderful and seemed very happy upon delivery. They also delivered the exact time they had promised. I would absolutely use this delivery service again to transport my puppy.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Devin and Gunner did an amazing job…

Devin and Gunner did an amazing job transporting my new pup. They kept great communication with me through the whole process. They texted me the day before and the day of the trasportation process and even arrived early.
Both Gunner and Devin were were kind and very caring when handing me my new baby.I felt my pup was safe and well taken care of. I would highly recommend Premier Pet Transport!!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

They were excellent at notifying me of the timing of my puppy’s delivery, made sure to arrive in a timely manner, were good communicators, and very friendly.

19 April 2026
Unprompted review
Rated 4 out of 5 stars

The Experience overall was efficient…

The Experience overall was efficient and on-time with good periodic communications. Dallas and David arrived 1/2 day earlier than originally scheduled which was fine, providing us with our new puppy along with the necessary paperwork and some dog food as part of a quick turnover process. The puppy looked happy to be at her new home given the long ride from Indiana to California which must have been stressful for her. Can’t really comment about much else as we only saw the delivery vehicle briefly. Not sure whether I’d take this delivery path again or fly our pup home next time. But the process worked pretty much as described and seemed fairly cost-effective. If I did this again, I'd ask many more questions regarding the transportation process and environment. How often do the dogs get fed? How do they go to the bathroom? Can they see anything beside the dark interior of a van? Do they get human contact during the trip? What does the interior of the transport van and the puppies individual space look like?

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars and a Tail Wag!

I had a great experience with Premier Pet Transport LLC and especially want to thank Sebastian and Buck for safely delivering my cocker spaniel puppy to Georgia.

They were friendly, professional, and clearly experienced. What stood out most was the condition my puppy arrived in—clean, smelling fresh, and very happy. After a couple of days in transport, I expected some stress, but he was calm and adjusted immediately.

They were even able to deliver him the evening before his scheduled delivery, which I really appreciated.

Communication was clear, delivery was smooth, and the entire process felt reliable and well handled. It gave me a lot of peace of mind knowing my puppy was in good hands.

I would absolutely recommend Premier Pet Transport to anyone needing safe, professional pet transport.

17 April 2026
Unprompted review

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