Premier Pet Transport Reviews 2,351

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and excellent communication throughout the delivery process. Many people highlight the exceptional care taken with their pets, noting that puppies arrived clean, happy, and calm. The delivery service is frequently described as efficient and often ahead of schedule, which many consumers appreciate. Reviewers are also very satisfied with the overall service and user experience, finding it seamless and well-organized.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the early arrivals, with... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism, care, and... See more

Product

Clients share positive opinions on product. Many customers report that their puppies arrived in excellent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team Ryan & Titus came through all the way to Las Vegas, Nevada & delivered a healthy baby King Charles to us as promised, Mr. Rudy, now Mr. Ronan is the Best little puppy ever! We are thrilled with t... See more

Rated 5 out of 5 stars

Premier Pet Transport is a business that works with puppyspot. I recently purchased a golden retriever puppy that needed transport from Indiana to Mass. I was kept updated and informed thru the whole... See more

Rated 5 out of 5 stars

We were given very detailed instructions as to how their transport system works and how our new puppy will be cared for. We were given their cell number if we had to reach them while they were on the... See more

Rated 5 out of 5 stars

My puppy was delivered earlier than planned which made it all the more exciting. Puppy was cleaned and adorable. Reminder to bring your license to prove who you are (and tip $$$ if you want). Thanks... See more


Company details

  1. Pet Moving Service
  2. Transportation service

Written by the company

Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

My drivers Buck and Sebastian were…

My drivers Buck and Sebastian were super great in fact so good I wanted to invite them in for lunch. My new baby arrived in perfect health today. You can trust these guys to make sure your pets arrive safe and sound! This is the second time I’ve been able too get a pet from PuppySpot and a delivery by premier Transport LLC! I would recommend them to anyone! Especially to the little critters!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service! Above 5 stars.

WOW!! Clinton and Austin are truly the best in the business. They loved and cared for our new puppy like it was their own and it was evident with their communication and delivery. Our puppy is happy, healthy and looked comfortable after his long travel. So impressed and would recommend Clinton and Austin to everyone looking for pet transportation. Thank you for bringing Murphy to his forever home!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch Service

Clinton and Austin delivered my puppy today! They communicated throughout the transportation process and explained everything upon arrival. The service was top notch and if/when I decide to add another addition, I will request these two gentlemen. The puppy was very clean and well cared for during the delivery. Thank you Cinton, Austin and PPT!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Buck and Sebastian were professional…

Buck and Sebastian were professional and courteous. They called us because they were in the earlier and asked if wanted an earlier delivery. Of course we accepted the offer. They arrived when they said would and delivered our pup and extra food. Many thanks, Buk and Sebastian....safe travels!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Dallas and David were great

Dallas and David were great. They delivered our puppy 9pm instead of 9am the next morning. Had his food, blanket and all the Vet stuff. Very smooth and easy handoff. We couldn’t have been happier!!🐶🐶

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I thought the service was great

I thought the service was great. They kept me informed on delivery time. Dallas sent a text asking if early delivery would be ok. Absolutely! Sara was was brought to the house about six hours early. Sara arrived clean and smelled great. Thank you Dallas andDavid.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Nathan M & Michael

Nathan M. & Michael were wonderful. Nathan called & said they would even be early and we were so excited. Nathan also was concerned that Finn (now Bogie) wouldn’t eat or drink anything so he stopped & bought him some chicken. Nathan came to the door so we didn’t have an opportunity to talk with Michael but felt extremely comfortable & believed Nathan was a caring man & was most likely a very good person, employee & that liked his job & your company! I think it takes a pretty amazing person to care enough about animals (especially puppies that have just left their mother for the first time) are with other puppies that are equally as distraught & probably crying a lot so it takes somebody pretty special to caring up to do that!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Sebastian and Buck were friendly and…

Sebastian and Buck were friendly and courteous they made sure the entire process went smooth. They arrived on time and you can tell they genuinely care. Awesome service. All I can say is full thumbs up and enjoyed the experience.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Ben made it so wonderful

Ben made it so wonderful! He was in communication and on time, and a little early which we were very excited for! He took care of our precious puppy until he was delivered to our hearts. Thank you Ben! 5 🌟 🌟 🌟 🌟 🌟

14 April 2026
Unprompted review

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