Practice Plus Group Hospitals Reviews 

410
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, caring, and professional, making them feel special and at ease. The user experience is frequently highlighted as excellent, with many appreciating the efficiency and smooth process from initial arrival to follow-up appointments. However, some people mentioned dissatisfaction with the service and customer service, particularly regarding communication and response times. A few other people also felt that response times were poor, with long waits for phone calls and a lack of follow-up, leading to frustration and delays in treatment.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, caring, and professional.... See more

Service

People report ambiguous experiences with service, with many praising the professionalism and efficiency of... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting positive... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as pleasant, professional,... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting unacceptably long... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second total hip replacement, so I was more aware what to expect this time around albeit at a different hospital. What I perhaps wasn’t expecting was just how friendly, caring and even... See more

Company replied

Rated 5 out of 5 stars

From first arrival at reception at Practice Plus Group to first appointment with Opthalmology, first cataract op, follow up appointment & 2nd cataract op everything has been brilliant. Such fantastic... See more

Company replied

Rated 5 out of 5 stars

Excellent service was really looked after everything was explained staff went above and beyond from the receptionist team to the theatre staff to the Porter Especially a wonderful nurse called Koma... See more

Company replied

Rated 5 out of 5 stars

This was a true 5-star experience. My 90 year old Mum was able to book an appointment to have pain-relief injections in both knees. The staff were welcoming and extremely helpful and kind. The injecti... See more

Company replied


Company details

  1. Private hospital

Written by the company

Practice Plus Group Hospitals is a leading UK healthcare provider delivering high-quality, patient-focused care across a network of modern hospitals. We provide a straightforward, human approach to private healthcare, with fast access to consultations and surgery, clear upfront pricing, and no hidden costs. Across our modern hospitals and surgical centres, experienced clinical teams deliver high-quality care in areas such as orthopaedics, ophthalmology, general surgery, diagnostics and more. Practice Plus Group Hospitals is also proud to treat NHS patients, helping reduce waiting times by providing specialist, planned procedures with a focus on safe, efficient, and compassionate outcomes. Get it sorted, with Practice Plus Group Hospitals.


Contact info

4.1

Great

TrustScore 4 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(410)

223 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Really well looked after for the 3 days mum was in. Staff were patient, kind, friendly and professional. Adi, Donna, Richard, Claire and Paul with his tea trolley looked after us. They all made mum feel at ease and we both enjoyed the food!

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Emma, thank you for your review. We’re pleased to hear that your mum felt well cared for throughout her treatment.

Rated 5 out of 5 stars

All the medical staff were pleasant

All the medical staff were pleasant, accommodating and helpful and informative where appropriate and necessary. It felt as though they were happy to do their jobs and they did it well.

27 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Davina, thank you for taking the time to leave a review. We are pleased to hear that our team helped make your experience a positive one.

Rated 5 out of 5 stars

Professional and efficient ward staff…

Professional and efficient ward staff who were empathetic and aware of operation and aftercare. Very supportive nurses physios and kitchen staff food served beautifully and was high quality everything tasted delicious . Nothing was any trouble and carried out with confidence and a smile.

26 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Sue, thank you for your kind words! We’re pleased to hear that our team made you feel supported.

Rated 5 out of 5 stars

Excellent service!

Excellent communication and fast booking. A great surgeon too. Overall a very good experience.

13 May 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Becca, thank you for your kind feedback!

Rated 5 out of 5 stars

Excellent experience

I had a lipoma removed from my lower leg, as it was unsightly. This was carried out at Portsmouth. I had an excellent experience, my consultant Tamara Gall is amazing. I am thrilled with the result. All the staff are welcoming and professional, I cannot fault them or the care I received at every stage. I am so pleased I chose Practice Plus.

18 May 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Alex, thank you for taking the time to share your thoughts. We’re happy to hear your care went smoothly.

Rated 5 out of 5 stars

From first arrival at reception at…

From first arrival at reception at Practice Plus Group to first appointment with Opthalmology, first cataract op, follow up appointment & 2nd cataract op everything has been brilliant. Such fantastic people. Special mentions for, Andrew Cassels-Brown, Victoria, Henrietta, Valerie, Helen(not just an assistant!!) & Tim Fok. Thank you all & those I didn't know your names.

25 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi David, thank you for taking the time to share your thoughts. We’re happy to hear your care went smoothly.

Rated 1 out of 5 stars

This private Company takes work off NHS…

This private Company takes work off NHS hands for a lot of taxpayers money, i was assigned to a physio even though i still thought my treatment wasnt muscle realatred it was more ligaments. I went through with the meeting and exercises and did excatly what i was told, after two months i was getting alot of pain in my arms and their was one follow up call from the physio(who when i spoke to said he would call me again. Anyway another two months have gone by now and no call back so i ring them up only to be told i had been discharged? 2 months into the 6 month treatment???
I spoke to a manager and even she said theres nothing that she could do, so dissapointed as now i have to start all over again... that appointment took over a year to get so i have wasted 1.5 years on these people trying to get fit and healthy.

24 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Apologies for the issues you have had, there appears to have been a misunderstanding regarding your ongoing treatment and discharge from the service, for which we apologise.  We will of course be happy to see you again for your ongoing problems, for which we can accept a self-referral, via our website. Apologies again for the misunderstanding. https://www.mskdiagnostics.co.uk/our-locations/msk-buckinghamshire/how-to-get-referred/

Rated 5 out of 5 stars

Star treatment

I had a procedure here today and was a bit worried however the whole exam was amazing. The nurses were super professional and caring. They put me at ease and looked after me. I would highly recommend it here. 1st class treatment

24 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your kind words! We’re pleased to hear that our team made you feel supported. Your recommendation means a lot to us!
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.

Rated 5 out of 5 stars

Excellent care and professionalism

Excellent care and professionalism. Couldn't ask for better, nor suggest improvement. Thank you for everything concerned with my attendance. Tracey and Lesley were absolute diamonds.

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Karl, thank you for your feedback. We’re pleased to hear your experience was positive.

Rated 5 out of 5 stars

Very friendly and accommodating

Very friendly and accommodating, put me at ease having my tooth removed. Was very caring throughout the entire process

22 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your kind feedback.

Rated 1 out of 5 stars

first visit the place smelt of urine…

first visit the place there was a stomach churning smell of urine the staff couldn’t find my appointment they didn’t put serious allergy on my record which I filled out but due to lack of attention to detail I had to stand there while they tried to find ‘the consultant’ didn’t have a clue what he was doing and the whole appointment was a waste of time
I have found a nicer one with proper competent staff I feel comfortable valued
AVOID THIS HORRENDOUS PLACE

27 May 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for taking the time to share your feedback. We are genuinely sorry that your recent experience did not meet your expectations. Providing a high standard of care, including maintaining a clean and safe environment, is extremely important to us, and it is disappointing to hear when we have fallen short.

We take your concerns seriously, particularly regarding cleanliness and your appointment experience, and would welcome the opportunity to discuss this further with you. Please do contact the site directly so we can arrange a convenient time to speak and address your concerns in more detail.
Your feedback is valuable in helping us improve our services, and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Total Hip Replacement

I had a replacement hip operation. All the staff were very helpful, friendly and professional.
This is written on behalf of my wife and are her words.

17 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Graham, thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Outstanding experience

Every single member of staff I spoke to was so warm and welcoming,from the reception,the nurses and right to the surgical team. They all made me feel so relaxed and comfortable. Whole clinic was clean and fresh. Thank you all so much.

19 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your kind words! We’re pleased to hear that our team made you feel supported.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.

Rated 5 out of 5 stars

Barlborough NHS…

My treatment at Barlborough NHS Treatment Centre was first rate. My thanks to Mr Lovasz and his team for the Complex Total Knee Replacement procedure carried on June 17th. Thanks to the staff on Ward K who were amazing in their approach to looking after patients. Thanks to Adi for his thoughtful approach and Lorren for her kindness and smile.

17 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Den, thank you for your feedback. We’re pleased to hear your experience was positive and wish you a smooth and speedy recovery.

Rated 5 out of 5 stars

Waiting time abit too long but other…

Waiting time abit too long but other than that it’s all good thank you very much xx

18 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for taking the time to leave a review. If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.

Rated 5 out of 5 stars

Excellent Hospital and Service

Excellent service - the hospital, drs, consultants and nurses are wonderful. They are kind, considerate, very knowledgable and clearly experts. They took all fear away of the operation. Absolute kindness. Thank you very much for the care pre the operation, during my stay and the after care. Excellent Food in the hospital - especially the fruit salad !

15 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Robert, thank you for your feedback. We are pleased to hear that you felt well cared for and supported throughout your visit.

Rated 5 out of 5 stars

Knee replacement

2nd knee replacement in 6 months (both knees).Very professional and the staff couldn’t do enough on the ward for me.

17 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Pete, thank you for your lovely comments. We will ensure your feedback is shared with the team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look