Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue. Difficult time leading up to Xmas, van breakdowns, boiler packs up, Fath... See more
Company replied
Absolutely amazing staff and company. I spoke with someone called Abbie today, she was non judgmental, professional, kind, informative and very personable! We need more Abbies in the world. Talking a... See more
Company replied
I have had significant credit card debt taken over by the PRA group. They have been extremely patient & flexible for four years. I have changed my repayment plan several times and get payment holidays... See more
Company replied
Company details
Written by the company
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Contact info
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, United Kingdom
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
3.9
Great
210 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Laura was exceptional really friendly…
Laura was exceptional really friendly and professional. They’ve always been really understanding normally dread these kind of phone calls but they’re always so lovely and make it really easy and not intimidating at all. Laura is really amazing at what she does.
16 October 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I have spoken to Sue today
I have spoken to Sue today, so far she has provided me the best customer service. Sue was very friendly, helpful, and patient. She was so understanding and went the extra mile to help me solve my issue by making everything suitable to my needs.❤️❤️❤️❤️
15 October 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I would strongly advise anyone to avoid…
I would strongly advise anyone to avoid dealing with PRA Group if possible.
Despite clear evidence that a default already registered by Barclaycard has been duplicated by PRA Group on my credit file — which is a clear breach of UK credit reporting laws and FCA regulations — they have refused to take action.
After speaking with two representatives (Nieve and her line manager Jean), I explained in detail that their default was a duplicate entry for the same debt, which is not only misleading, but also illegal under data protection laws and FCA rules. Yet, they completely dismissed my concerns and refused to remove the entry.
Their customer service was unhelpful, dismissive, and uninformed, and they failed to acknowledge even the basic legal standards around credit reporting. I’ve now had to escalate the issue to the Financial Ombudsman Service because PRA Group has failed to treat my complaint seriously or fairly.
14 October 2025
Unprompted review
Reply from PRA Group UK
Hi S Niven,
We are sorry to hear about your recent experience with PRA Group. We want to always provide fantastic service, and we are sorry that on this occasion we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or by calling us on 0808 196 5541 (8am-5pm, Mon-Fri)
Had a lovely phone call with sue
Had a lovely phone call with sue! she was very understanding and offered so much support. I definitely feel at ease after today’s conversation. I am very thankful
13 October 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Thank you Abbie
Abbie was amazing. Everything went smooth with her and quick. Thank you, Abbie!
13 October 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Helpful
Nobody likes to deal with debt collection companies. however the lady i spoke to was called Laura she polite and very helpful and sorted my issues quickly
13 October 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Stewart was very helpful on the online…
Stewart was very helpful on the online chat and resolved my issues quickly and efficiently
11 October 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Just spoken to a lady called Laura
Just spoken to a lady called Laura, who was exceptionally professional and not only that she gave me all the information i needed to help my current situation, she an asset to you company.
Craig G
10 October 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Unhelpful and poor communication
I explained clearly to PRA Group that I am unemployed and unable to pay, but they continued to pursue me and even pushed for court action on a small debt. They ignored token payments I offered in the past and now send replies in email formats I can’t even open. Very stressful and unhelpful experience — communication is poor and not customer-friendly.
6 October 2025
Unprompted review
Reply from PRA Group UK
Hey Cherry,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Catherine
Got a call from sue who was lovely
Got a call from sue who was lovely, professional and non judgmental. She was very warm and made me feel instantly comfortable in what can be an uncomfortable and awkward conversation, she spoke through all my options and found a solution that worked best for me. What an asset to the team and glad it was sue on the other end of the line. Thank you.
19 September 2025
Unprompted review
Reply from PRA Group UK
Hi Ione,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Paying monthly yet...
They still feel the need to harass my phone by constantly ringing me.its borderline harassment.
15 September 2025
Unprompted review
Reply from PRA Group UK
Hey Richard,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Just had a phone call with Sue
Just had a phone call with Sue, lovely lady thank you for your help.
13 September 2025
Unprompted review
Reply from PRA Group UK
Hi Sophie,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Bad credit card
I recently got myself in a bit of bother with a credit company leaving me with a big debt that I couldn't pay , pra group reached out to me offered flexible way of pay this debt with no added pressure absolutely brilliant company the debt is now clear and the pressure is off , brilliant guys keep up the good work .
11 September 2025
Unprompted review
Reply from PRA Group UK
Hi Wayne,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Data scammers.
As far as I'm concerned your after my personal data, i cant give you personal data due to data protection, as you lot have a habit of selling private information. Any problems if you truly believe i owe anything from what ever century you think this comes from then please take it to court.
10 September 2025
Unprompted review
Reply from PRA Group UK
Hey Andrew,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Catherine
A* Customer Support
With a payment plan in place, and then to find yourself unemployed is an extremely stressful position to be in. Today I spoke with a human (Morag), and by human I mean someone that listens to your situation, understands and actually tries to help. This not only helps financially, but mentally also knowing that there is an understanding and agreement that works for both parties,
4 September 2025
Unprompted review
Reply from PRA Group UK
Hi Ian,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Helping a disabled client
The whole experience of dealing with a very difficult topic as a disabled client was strangely enjoyable.
Every one of the team was helpful and empathetic towards my situation and Tricia was particularly good in piecing together certain elements of my case.
Professional, courteous and extremely fair in difficult circumstances
3 September 2025
Unprompted review
Reply from PRA Group UK
Hi MGK,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Reply from PRA Group UK
Hi Eileen,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I was dealt with quickly and with…
I was dealt with quickly and with consideration and respect by a lovely girl
Thank you
Abbie
28 August 2025
Unprompted review
Reply from PRA Group UK
Hi Debbie,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
The operators were very prompt and effficient
The operators were very prompt and listened to my concerns ,Thank you Claire for your kindness and understanding.
28 August 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
This company have helped me hugely to…
This company have helped me hugely to pay off something I was struggling to do . They have been kind caring and understanding of my situations. They are a great company to clear debts or anything you cannot manage
27 August 2025
Unprompted review
Reply from PRA Group UK
Hi Rachel,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
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