Precious Metal Reviews 

459
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their friendly, welcoming, and professional approach, avoiding any pushy sales tactics. Many reviewers highlight the swift, simple, and stress-free nature of the entire purchasing journey, from initial contact to driving away a new car. The quality of the vehicles is consistently praised, with customers finding them to be exactly as described, immaculate, and a dream to drive. People also commend the exceptional customer service, noting its personalized approach, thorough explanations, and willingness to go above and beyond.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting it as amazing and the best car buying... See more

Product

Customers consistently express satisfaction with the product, often describing their new cars as pristine,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as brilliant, smooth, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the business goes above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was inte... See more

Company replied

Rated 5 out of 5 stars

An excellent experience buying our car from Precious Metal. Matt and Chris were brillant - friendly and professional. Every step was swift, clear and completely stress free making the process a plea... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Chris and Matt, from the first interaction on the phone to the final point where they delivered the car. From viewing to delivery in 3 days. Really polite, personable guys,... See more

Company replied

Rated 5 out of 5 stars

Absolutely chuffed with my purchase from Precious Metals. My new car is a dream to drive. She is everything I wanted and more. Brilliant service, fantastic communication and a solid ride. Highly recom... See more

Company replied


Company details

  1. #4 of 94 best companies in Car dealer

About Precious Metal

Written by the company

Welcome to Precious Metal Prestige Motor Group. Providing exceptional cars with low rates of flexible-finance options. NATIONWIDE DELIVERY AVAILABLE! Delivering service beyond service. Find your precious metal

Contact info

5.0

Excellent

TrustScore 5 out of 5

459 reviews

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5.0

All reviews

(459)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous business

Buying my Mercedes GLC from Precious Metal was an absolute pleasure! Chris and Mat were fantastic — not only professional and knowledgeable but also great fun to deal with. The friendly banter made the whole process relaxed and enjoyable, which is rare when buying a car (my previous experiences with other used car dealers had been quite poor)
They went above and beyond to make sure everything was perfect, and gave me a good trade-in value on my old car. I drove away feeling genuinely looked after. I’ve rung for advice since my purchase and been met with the same open arms as if I’m phoning a friend 😁 Precious Metal is the benchmark for brilliant service with personality!

10 April 2026
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Reply from Precious Metal

Hi Suzanne and what a lovely review to receive to which we are all very grateful! It was a real pleasure (and giggle) to meet you and thank you for choosing Precious Metal. We all sincerely hope you enjoy that fabulous Mercedes GLC Premium Plus (with Panoramic roof, of course, lol) and if we can continue to be of help and assistance in any way, please don't hesitate to drop us a line! With warm regards, Chris, Mat & all of the P.M team.

Rated 5 out of 5 stars

Best Seller ever....

I would like to start by thanking the owners of Precious Metal for the passion they clearly put into their work and for the outstanding way they treat their customers.
Mat and Chris kindly waited for me on a Saturday, as I had around a 40-mile journey to view a car I had seen on their website. From the moment I arrived, I was met with a very warm and friendly welcome. They answered all of my questions thoroughly, and I never felt any pressure to rush into making a decision.
Their approach is truly professional, honest, and customer-focused. The atmosphere was relaxed and welcoming, which made the whole experience even better. I also really appreciated the ongoing communication after the purchase, whenever I had additional questions about the car.
It’s clear that they do their job with genuine passion and care. I wish everyone could have such a positive experience when buying a car.
Mat and Chris, I wish you many more years of success with your business. I truly hope that my next car will be from you again!
Kasia

26 March 2026
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Reply from Precious Metal

Hi Kasia and can I express what a sincere pleasure it was to meet you, Marek and Oliver and thank you for taking the time to share your invaluable feedback of our service - it is HUGELY appreciated! It's always immensely gratifying when our clients feel we have exceeded their expectations and we, as a team, would also like to collectively thank you for allowing us the opportunity to arrange your new car. Should you need our assistance at any point in the future, please feel free to get in touch at your convenience. With warm best wishes, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

Over the moon...

Absolutely chuffed with my purchase from Precious Metals. My new car is a dream to drive. She is everything I wanted and more. Brilliant service, fantastic communication and a solid ride. Highly recommend. I was apprehensive at first, with only ever using the same garage. But Matt made me feel comfortable and put my mind at ease. My daily ride makes me smile. Definitely recommend to all my family and friends. Thanks so much! 💚

1 April 2026
Unprompted review
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Reply from Precious Metal

Hi Caroline and thank you for your most generous feedback - I have relayed this to the whole team and we're all delighted to receive your kind accolade of our service. It was a pleasure to meet you and the girls and we're certain that your new Fiesta ST will afford you many 'Smiles Per Gallon' ongoing!! If myself or any of the team can assist in any way further, please get in touch at your convenience. Sincere best regards and thank you for choosing Precious Metal, Mat, Chris and all of the team.

Rated 5 out of 5 stars

Recommended

Knowledgeable and helpful, very relaxing experience and answering questions were no trouble at all.
Many thanks

3 April 2026
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Reply from Precious Metal

Hi Mark and thank you for taking time to share your buying experience with us. Can we also extend our sincere gratitude for choosing Precious Metal to organise your new Porsche Macan S. Wishing you many happy, safe and enjoyable 'Smiles Per Gallon' in that amazing car! With kindest regards, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

Jaguar F Pace

Great service, two very knowledgeable brothers and interested in what they are selling. Had a couple of very small details which they sorted out for me with no hesitation.
Great car looking forward to driving it around.

30 March 2026
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Reply from Precious Metal

Hi Paul and thank you for your much appreciated feedback. Can we also extend our gratitude for choosing Precious Metal and congratulations on your beautiful Jaguar!
We are always on hand should you require our assistance and we all wish you well in your fantastic new car. With sincere best regards, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

THE CUSTOMER SERVICE WAS 5 STAR.

THE CUSTOMER SERVICE WAS 5 STAR.
I WOULD HIGHLY RECOMMEND PRECIOUS METAL TO ANYONE.
IF I WAS TO CHANGE MY CAR ,I WOULDENT HESITATE TO MAKE THIS COMPANY MY FIRST PRIORITY IN MY SEARCH.
THANKYOU

30 March 2026
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Reply from Precious Metal

Hi Kathryn and thank you for your hugely appreciated business in allowing Precious Metal to supply your beautiful new Range Rover Evoque. Myself and Mat sincerely enjoyed meeting you and we wish you the very best ongoing in that stunning car! Please don't hesitate to get in touch if you need our assistance.in the future With kindest regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Great service

Great service, really good with helping me choose the perfect car. Made it super easy and simple.

30 March 2026
Unprompted review
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Reply from Precious Metal

Hi Ruby, thank you for your amazingly appreciated words and it was a real pleasure to meet you and your mum & dad again and be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future, and enjoy that amazing BMW 2 Series Gran Coupe! With sincere kind regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Very friendly and welcoming

Very friendly and welcoming, traded my old car in and drove away in my new A35! They also took the time to print my new private reg plates. Thank you for an overall fab experience! Emma.

24 October 2025
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Reply from Precious Metal

Hi Emma, thank you for your kind overview of our service and we hope you're enjoying that amazing A35 AMG!! Can we thank you for your gratefully appreciated business and it was great to meet you. If myself or anu of the team can assist at any point in the future, please don't hesitate to get in touch however convenient. Kindest regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

Chris was extremely helpful

Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was interested in and inspected my previous car for a p/ex valuation without any hassle. Both Chris and Matt were very friendly and welcoming, clearly brilliant at what they do without needing to add any pushy sales pitch you would usually encounter and a mainstream dealership. I would definitely recommend. Thank you!

28 March 2026
Unprompted review
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Reply from Precious Metal

Hi Ellie, thank you sincerely for allowing Precious Metal to supply your fantastic new car, and can we say what a pleasure it was meeting yourself and your Dad! Can we also extend our gratitude for taking the time to leave your invaluable feedback. Wishing you many happy, safe and enjoyable miles ahead! Kindest regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Excellent throughout the process.

Excellent throughout the process.
Mat & Chris were helpful and informative throughout with no pressure at all.
I would definitely go back to them again if or when I consider another car!!
One of the best experiences I have had when purchasing.

20 March 2026
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Reply from Precious Metal

Hi Nick and thank you for taking the time and effort to leave your service review which is greatly appreciated! It was a pleasure to have met you and can we also extend our sincere gratitude for allowing Precious Metal to supply your beautiful Jaguar E-Pace. Please don't hesitate to get in touch should you require any further assistance. With kindest regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

Very professional helpful

Chris made everything run smooth from start to finish.
Viewed on Wednesday and picked up my new car on Saturday.
Very helpful and left us to take our time to view the car. Didn’t make me feel pressured. Thank you for a fantastic service

21 March 2026
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Reply from Precious Metal

Hi Shaun, it was a real pleasure to meet you and your family and thank you in the first instance for your kind feedback of our service and for allowing Precious metal to organise the purchase of your fabulous new car! We do hope you thoroughly enjoy your Jaguar E-Pace Chequered Flag and if myself or any of the team can offer any further assistance, please don't hesitate to get in touch. With sincere best regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Great company

Car Dealers don't always have a good reputation but my experience with Precious Metals has been excellent. The cars are extremely well represented and Chris was friendly and helpful. I purchased a car and have been pleased with my very pleased with my purchase.

9 March 2026
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Reply from Precious Metal

Hi Melvyn and thank you for taking the time to share your recent buying experience with us. It was a genuine pleasure to meet you and be given the opportunity to supply your fantastic new Polestar 2. Should you require our further assistance at any time, please don't hesitate to get in touch at your convenience. With sincere best regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

A fantastic experience

A smooth, quick process from start to finish. Chris was so knowledgable and helpful even outwith working hours. 100% recommend Precious Metal and I love my new car, thank you so much!

16 February 2026
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Reply from Precious Metal

Hi Holly and can we extend our gratitude for not only your appreciated business, but for sharing your comments on our service. We are all delighted you love your new car and have found our service smooth and trouble-free. Wishing you the very best ongoing with your fantastic Jaguar E-Pace, and should you need our help in the future, please don't hesitate to get in touch. Sincere kind regards, Chris, Mat, Iso and all at Precious Metal

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish was A class. I dealt with Mat, who answered every query I had. He was so friendly, yet professional. All aspects of buying a used car were just seamless with Precious Metal Limited, from test drives, taxing, warranty, payment, spending time with me to explain how the car and all its 'gadgets' work.
The car itself is top quality. I will definitely be using them for my next car. Highly recommend!

12 February 2026
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Reply from Precious Metal

Hi Claire, it was a privilege to meet you and your family and to be chosen to organise the purchase of your beautiful new Jaguar E-Pace! We also take immense pride from your kind review of our service and I have passed your praise on to our entire team - Thank you! If myself or anyone at Precious Metal can be of further assistance, please don't hesitate to get in touch however convenient. With sincere best regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

A Very Happy Punter

Fantastic experience with Chris and Matt, from the first interaction on the phone to the final point where they delivered the car. From viewing to delivery in 3 days. Really polite, personable guys, who clearly know their stuff about motors and only deal with quality.
I know where I’ll be going for my next car, and will definitely be recommending them to others. Look nowhere else, people, this is the place to be!

6 February 2026
Unprompted review
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Reply from Precious Metal

Hi Gareth and what a pleasure it was to meet you and your dad Stan! Thank you very much for the opportunity to supply the fantastic BMW X1 and you know where we are should you need any future assistance. With sincere best regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

I had a fantastic experience with…


I had a fantastic experience with Precious Metal. I was quite unsure about buying a car I hadn’t viewed in person, but Mat was brilliant from start to finish. He was friendly, helpful and knowledgeable — without ever being pushy, which I really appreciated.

I live in Scotland and they’re based in Wakefield, but they arranged delivery for a very reasonable price which made the whole process so much easier.

The car itself was absolutely immaculate when it arrived — even better than I expected. It was delivered by Iso, who was also really friendly and took the time to show me around the car and explain how everything worked.

Overall, such a smooth and positive experience. I wouldn’t hesitate to recommend Precious Metal to anyone considering buying a car from them.

6 February 2026
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Reply from Precious Metal

Hi Victoria and can I extend our sincere gratitude for your kind accolade of our business and for the opportunity to supply your amazing BMW 2 Series Gran Coupe. Can we also wish you and your family many happy, safe and enjoyable miles ahead and you know where we are should you need our assistance at any time. Kindest regards, Mat, Chris, Iso & all at Precious Metal.

Rated 5 out of 5 stars

Amazing service from Mat and Chris

Amazing service from Mat and Chris, everything was well explained and an easy purchasing process. The home delivery of my beautiful car was much appreciated. It is evident the genuine care that goes into the business and ensuring clients are happy. Very pleased I chose Precious Metal- high quality vehicles and a service to match!

27 January 2026
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Reply from Precious Metal

Hi Freya, thank you for your very kind words and we are all delighted you enjoyed your buying experience with us. Can we also congratulate you on your stunning new Mercedes GLC! Wishing you and your mum many happy, safe and enjoyable miles ahead, and if we can help any further, please get in touch at your convenience. Sincere best regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

Really inforced going independant

Chris and and Mat really inforced going with an independant family ran dealership, they were a very friendly and helpful duo.
They gave me a good deal on my part exchange and did a good speedy turn around too.
Drove an hour to get to them but I would definitely recommend these to others.

30 January 2026
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Reply from Precious Metal

Hi Shaun and thank you for taking the time to leave your invaluable comments. It was a genuine pleasure to have met you and your family and to supply your new Ford Mach-E! If any of the team can be of any further assistance, please don't hesitate to get in touch at your convenience. Kindest regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Best Car Garage ever and professional service!!

WOW! what a top service from Mat and Chris they made me feel so relax and never pressure on me. Mat gone through everything details to ensure I got all information I need on car.

Very happy with my Jaguar F-Pace and it's like brand new car to me as what a immaculate condition it is!!

Thank you Mat for excellent service. I will buy car from your garage again in future!

30 January 2026
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Reply from Precious Metal

Hi Martin, it was genuinely fantastic to meet you and thank you for your invaluable feedback on our customer service! We are thrilled to have been given the opportunity to supply your stunning new Jaguar F-Pace and we're sure you and the family will enjoy many happy miles ahead! Should you need our assistance in the future, please don't hesitate to get in touch. With sincere best regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

Brilliant service from Matt and Chris

Brilliant service from Matt and Chris. No pressure sales and what you see is what you get.
High standards in customer service and very good vehicles for sale.
Would highly recommend

29 January 2026
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Reply from Precious Metal

Hi John, can I start by saying what a pleasure it was to meet yourself and Carol and organise the purchase of your new Range Rover Evoque! We are all hugely appreciative of your kind comments on our customer care and take immense pride that we met with your buying expectations. Wishing you both many happy, safe and enjoyable miles ahead! Kindest regards, Mat, Chris & all at Precious Metal.

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