Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was inte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An excellent experience buying our car from Precious Metal. Matt and Chris were brillant - friendly and professional. Every step was swift, clear and completely stress free making the process a plea... See more
Company replied
Fantastic experience with Chris and Matt, from the first interaction on the phone to the final point where they delivered the car. From viewing to delivery in 3 days. Really polite, personable guys,... See more
Company replied
Absolutely chuffed with my purchase from Precious Metals. My new car is a dream to drive. She is everything I wanted and more. Brilliant service, fantastic communication and a solid ride. Highly recom... See more
Company replied
Company details
- #4 of 92 best companies in Car dealer
About Precious Metal
Written by the company
Welcome to Precious Metal Prestige Motor Group. Providing exceptional cars with low rates of flexible-finance options. NATIONWIDE DELIVERY AVAILABLE! Delivering service beyond service.
Find your precious metal
Contact info
The Arches, Unit D, Avondale Way, WF2 7QU, Wakefield, United Kingdom
- 01924 918558
- sales@precious-metal.co.uk
- precious-metal.co.uk
5.0
Excellent
460 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really impressed with Precious Metal
Really impressed with the service from both Mat and Chris. Nice guys to deal with and both very knowledgeable about the car I bought. Speaking of which, I love my new BMW! Would highly recommend Precious Metal, in fact I already have to a family member. Will definitely be back in touch when I’m ready for a new car. Thank you 🤩
27 September 2025
Reply from Precious Metal
Hi Emma, thank you so much for leaving your appreciated comments and we do hope you enjoy that amazing BMW! It was a real pleasure to meet you and Steven and we all hope you enjoy many happy and safe miles ahead. Please don't hesitate to get in touch should you require our help ongoing. With kind regards, Mat, Chris & all at Precious Metal.
Amazing customer service
Amazing customer service from Mat from the first phone call to the delivery of my car. He was very transparent and helpful and provided all assistance in buying my first car in UK. I am confident that this is going to be a long term relationship. Would definitely recommend.
25 September 2025
Reply from Precious Metal
Hi Manoj and a huge thank you for taking the time to leave us your kind accolade that is greatly appreciated! It was great to meet you and your family and can I thank you once again for choosing Precious Metal to organise your new vehicle. We all hope you and your family thoroughly enjoy your amazing car and if we can be of any further assistance, please don't hesitate to get in touch! With the kindest regards and thanks, Mat, Chris all of the Precious Metal team
This is my third car from precious…
This is my third car from precious metal and I couldn’t be happier. The car is fantastic and the customer service has been second to none. I’ve gone EV this time and Mat sat and explained all the pros and cons before I decided it was for me. Always above and beyond. See you in a few years Mat and thanks
25 September 2025
Reply from Precious Metal
Hi Mark and thank you sincerely for once again allowing our team to organise your new car! We're certain you, Kate and the family will enjoy that amazing Polestar and if any of the Precious Metal team can be of any assistance in any way, please don't hesitate to give us a shout! Wishing you all the very best ongoing, Mat, Chris and all at PM.
Good Experience
So good I completed twice
Chris and Matt were professional and friendly from start to finish. Made us feel relaxed and comfortable and helped throughout the process. Could not fault the whole experience.
Would not hesitate to recommend and would certainly use again.
You guys are a credit to the industry
The luxury coffees were an extra bonus too and sealed the deal
Thank You
13 September 2025
Unprompted review
Reply from Precious Metal
Hi Hilary, thank you for your amazing words and it was a real pleasure to meet you and Gordon and to be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future and, in the meantime, hope you thoroughly enjoy that fantastic new BMW X2! With sincere kind regards, Mat, Chris & all at Precious Metal
Helpful understanding explained…
Helpful understanding explained everything good and honest
12 September 2025
Reply from Precious Metal
Hi Shane and thank you for taking time to leave your valued feedback relating to our client service. It was great to meet you and you and can I express our gratitude for choosing Precious Metal. Hoping you thoroughly enjoy your new car and if any of the team can assist with anything in the future, please get in touch! Sincere best regards, Mat, Chris & all at Precious Metal.
All the team there are amazing the…
All the team there are amazing the whole process was so easy, the car is incredible
I will definitely buy my next car there and would highly recommend them.
10 September 2025
Reply from Precious Metal
Hi Nigel and thank you for the opportunity to arrange the purchase of your fantastic Jaguar E-Pace! It was a genuine pleasure to meet you and it is immensely gratifying to receive your kind review of your service experience with us! Thank you too for taking the time to share your comments and, if we can further assist in any way, please don't hesitate to get in touch. Sincere regards, Chris, Mat & all at Precious Metal.
Mat and Chris are the best!
Mat and Chris are fantastic! They found me my dream car and I couldn't be happier. They really took buying a car to a tailored & personal level, they made Sure that I was happy with my final purchase and showed me every option available without any blurred lines or lies that you usually get with other big name dealerships, they are the most transparent dealer I have come across, you can see how much they value providing a quality service and making their customers happy! From the first moment I rang up to enquire to the last moment of having them both personally drop off the car hours away and take my old car away all by themselves, I truly feel like a valued customer and I will be back for every car I purchase form now on! Thanks Guys!
29 August 2025
Reply from Precious Metal
Hi Evan and thank you for the opportunity to arrange the purchase of your fantastic new car. It was a genuine pleasure to make your acquaintance and it is immensely gratifying to receive your kind review of your service experience with us! Thank you too for taking the time to share your comments and, if we can further assist in any way, please don't hesitate to get in touch. Sincere regards, Mat, Chris, Iso & all of the Precious Metal team.
This is my 4th car from precious metal…
This is my 4th car from precious metal now, I’ll never go anywhere else. 5* service always from Mat and Chris
Thanks guys
8 September 2025
Reply from Precious Metal
Hi Rachel and thank you sincerely for once again allowing our team to organise your new car! We're certain you, Bill and the girls will enjoy that amazing Mercedes and if any of the Precious Metal crew can be of any assistance in any way, please don't hesitate to give us a shout! Wishing you all the very best ongoing, Mat, Chris and all at PM.
Amazing service by Chris
Amazing service by Chris! Found our car online and from the moment I called to finalising the sale he was so helpful and nothing was too much trouble. The first place I've found aren't pushy and understand customers concerns over spending so much money or taking out finance on a car. I normally hate looking for a new car due to feeling pressured and of no value at all but it felt different here!
Would definitely look here again for our next car, worth the hour and a half drive to go and collect and would do the same again!
Will recommend to family and friends for sure.
15 August 2025
Reply from Precious Metal
Hi Lorna, thank you very much for your kind review - it's was our pleasure to assist and hope you thoroughly enjoy that superb Tesla Model Y! It was also a genuine pleasure to meet you and can we also extend our sincere gratitude for choosing Precious Metal to organise your new car. Sincere kind regards, Chris, Mat & all of the team.
Amazing service from Matt and Chris
Amazing service from Matt and Chris. Finally a car dealership who you can trust. I will be using them again!
21 August 2025
Reply from Precious Metal
Hi Matt and in the first instance, can we thank you for sharing your invaluable comments with us. Secondly, can we express our gratitude for choosing Precious Metal and allowing us to organise the purchase of your fantastic Tesla! Please don't hesitate to get in touch if any of the team can be of any future assistance! With very kind regards, Mat, Chris and all of the Precious Metal team.
10/10 Customer Service
Fantastic experience with Precious Metal! Chris was really helpful, and customer service was second to none from start to finish.
Initially had a few hiccups with getting finance (my problem not theirs) and they were very understanding, but we got there in the end.
Couldn't recommend them enough!
19 August 2025
Reply from Precious Metal
Hi Coral, thank you for your amazingly kind words and it was a genuine pleasure to meet you and be given the opportunity to arrange your new vehicle. We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future, and enjoy that fantastic car! With sincere kind regards, Chris, Mat & all at Precious Metal
Fantastic family run business
Mat and Chris were really friendly, helpful and knowledgeable. They made my new car purchase very easy, had new car a few days now, and it's exactly what I wanted.
19 August 2025
Reply from Precious Metal
Hi Kyle and thank you so much for your kind words and it's fantastic that you're enjoying your new car! It was also a real pleasure to meet you, your mum and dad and thank you for allowing Precious Metal the opportunity to organise your superb new car - here's to many, safe and enjoyable miles!!! Sincere best regards, Mat, Chris and all of the team.
Another successful visit to precious…
Another successful visit to precious metal works , going over and above to resolve an issue with my sunglasses . Thankyou , much appreciated, these are an irreplaceable pair 😎
14 August 2025
Unprompted review
Reply from Precious Metal
Hi Donna, I think your review is for a differing business, so thought I would drop you a line so you can redirect it to the correct one. I'm sure they will be delighted to receive your glowing accolade of their service. With sincere kind regards, Mat Trueman, Precious Metal Prestige Motor Group.
Very friendly and helpful
Very friendly and helpful, car is great. I would recommend anyone to buy a car from Matt and Chris.
11 August 2025
Unprompted review
Reply from Precious Metal
Hi David and thank you for taking time to leave your valued feedback relating to our client service. It was great to meet you and your wife and can I express our gratitude for choosing Precious Metal. Hoping you thoroughly enjoy your Range Rover and if any of the team can assist with anything in the future, please get in touch! Sincere best regards, Mat, Chris & all at Precious Metal.
I turned up without an appointment and…
I turned up without an appointment and was really impressed with how accommodating Mat and Chris at Precious Metal were. They were both incredibly friendly and genuine, not pushy at all—completely different from the typical car sales experience. Mat took the time to provide all the information I needed, discussed all the available options clearly, and even managed to get the car out (having to move 3 cars to do so) so I could take it for a test drive on the spot. Really professional, relaxed, and helpful throughout. Will definately be back when it's time for a change and I would definitely recommend!
7 August 2025
Reply from Precious Metal
Hi Leah, thank you so much for leaving your appreciated comments and we do hope you enjoy that amazing Jaguar E-Pace! It was a real pleasure to meet you and your family and we all hope you enjoy many happy and safe miles ahead. Please don't hesitate to get in touch should you require our help ongoing. With kind regards, Mat, Chris & all at Precious Metal.
These guys care and go beyond expectations
We had a fantastic experience with Mat at Precious Metal and felt compelled to share it. He is one of the most professional people we have ever dealt with.
While searching for a new car, we found Mat to be exceptionally knowledgeable, honest, and thorough. If he didn't immediately know the answer to a technical question, he made it a priority to find it for us—a level of diligence we haven't seen elsewhere.
The team covers every detail, from sourcing the perfect car to securing the best value for your trade-in. Mat went above and beyond to ensure we received the maximum value for our old car.
We wholeheartedly recommend this family business. We are confident you will not be disappointed.
4 August 2025
Unprompted review
Reply from Precious Metal
Hi Atul, thank you for leaving your greatly appreciated feedback that I have shared with our team. All accolades are received with the warmest gratitude and it was our pleasure to have been of service to you. Should you require any of our assistance ongoing, please don't hesitate to give myself or any of my colleagues a call. Wishing you many happy, safe and enjoyable miles ahead in your Tesla Model Y. Sincere best regards, Mat, Chris & all at Precious Metal
Second to none
It is clear to see why the company is highly rated, Mat and Chris’s service is second to none. The motors they stock are of the highest quality. They take time to understand circumstances and are very patient and not pushy compared to other companies I have dealt with in the past. As Mat said when he passed me the keys, ‘this isn’t the end, this is only the start’. We will definitely be recommending and using the company again in the future.
31 July 2025
Reply from Precious Metal
Hi Steven, it was a genuine pleasure to meet you, Nicole, Jenson & Clayton and thank you so much for your generous feedback! It is so gratifying when clients enjoy their buying experience with us, and more so when they feel compelled to share that with us. We all sincerely hope you enjoy that fantastic BMW X4 and should you need our help at any point ongoing, please don't hesitate to get in touch however convenient. Wishing you many happy, safe and enjoyable miles ahead! Sincere best regards, Mat, Chris and all at Precious Metal
The car was perfect
The car was perfect, just as described. I was given the time to look at it and Matt offered support for any questions I had. I would recommend this company to anyone.
22 July 2025
Reply from Precious Metal
Hi Shaun, it really is immensely gratifying to hear that our client service is enjoyed and appreciated and I would like to extend our gratitude for allowing Precious Metal the opportunity to organise your new car purchase. All of the team hope you enjoy many happy miles ahead in that amazing Mustang Mach-E! Sincere best regards, Mat, Chris and all at Precious Metal.
Excellent from start to finish
Excellent from start to finish. Chris and Matt are a class above the competition, customer service of the highest order. I can not recommend them enough.
25 July 2025
Reply from Precious Metal
Hi Ryan, thank you for taking the time to share your thoughts and we're all delighted to hear you've enjoyed your purchasing experience with us. We all sincerely hope you enjoy your fabulous new car and if we can assist in anyway, please don't hesitate to give one of the team a shout! Kindest regards, Chris, Mat and all at Precious Metal.
10/10 Customer Service
Matt and Chris made buying my car a great experience from start to finish. Even before I arrived the customer service I received when making enquiries and booking an appointment was fantastic. No hard sell just genuine guys who answered any questions I had and gave me all the time I needed to make sure the car was right for me.
16 July 2025
Reply from Precious Metal
Hi Tracey, thank you for your amazing words and it was a real pleasure to meet you and Chris and to be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future and, in the meantime, hope you thoroughly enjoy that fantastic new car! With sincere kind regards, Mat, Chris & all at Precious Metal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.