Precious Metal Reviews 

460
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, noting a complete absence of high-pressure sales tactics. People appreciate the personalized and honest communication, which makes the car buying process feel relaxed and enjoyable. Many highlight the exceptional customer service, describing it as second to none. The vehicles themselves are consistently described as high quality and immaculate, often exceeding expectations. Consumers found the entire purchasing journey to be smooth, simple, and stress-free, with everything handled efficiently and with genuine care. Furthermore, many reviewers noted that the company goes above and beyond, providing excellent support and advice even after the sale is completed.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the amazing and brilliant service... See more

Product

Customers express high satisfaction with the product, often describing their new cars as pristine,... See more

User experience

People report overwhelmingly positive experiences, describing the process as brilliant, smooth, and... See more

Customer service

Reviewers mention positive feedback about customer service, often describing it as amazing, 5-star, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was inte... See more

Company replied

Rated 5 out of 5 stars

An excellent experience buying our car from Precious Metal. Matt and Chris were brillant - friendly and professional. Every step was swift, clear and completely stress free making the process a plea... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Chris and Matt, from the first interaction on the phone to the final point where they delivered the car. From viewing to delivery in 3 days. Really polite, personable guys,... See more

Company replied

Rated 5 out of 5 stars

Absolutely chuffed with my purchase from Precious Metals. My new car is a dream to drive. She is everything I wanted and more. Brilliant service, fantastic communication and a solid ride. Highly recom... See more

Company replied


Company details

  1. #4 of 91 best companies in Car dealer

About Precious Metal

Written by the company

Welcome to Precious Metal Prestige Motor Group. Providing exceptional cars with low rates of flexible-finance options. NATIONWIDE DELIVERY AVAILABLE! Delivering service beyond service. Find your precious metal

Contact info

5.0

Excellent

TrustScore 5 out of 5

460 reviews

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5.0

All reviews

(460)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

This is my third car from Mat at…

This is my third car from Mat at Precious Metal. Absolutely faultless service every time - he really does make you feel as though you're his only customer. The car is in great condition - they always are - and the whole process has been seamless. I'd struggle to use anyone else.

16 July 2025
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Reply from Precious Metal

Hi Kevin, great to see you and a huge thank you for allowing myself and the team the opportunity to once again organise your new car. We're immensely grateful for your ongoing business and equally appreciative of your kind comments that I have shared with the team. Hope you thoroughly enjoy the Audi Q2 and you know where we are should you need our assistance. With sincere best regards, Mat, Chris and all at Precious Metal

Rated 5 out of 5 stars

5 star 🌟 for me .

5 star 🌟 for me ..

Fantastic company

From start to finish Mat went through everything with me ..
Great guy .. very happy with my car

18 June 2025
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Reply from Precious Metal

Hi Kirstie, thank you for your kind words and it was a real pleasure to meet you and to be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and look forward to being of assistance to you again in the future. In the meantime, we hope you thoroughly enjoy that fantastic Range Rover Evoque! With sincere kind regards, Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

Great service

Great service
The car was immaculate on collection
Every detail was great
Chris was very helpful through the whole process

30 June 2025
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Reply from Precious Metal

Hi Jason, thank you for taking the time to share your experience with us. It was a genuine pleasure to welcome you to The Precious Metal Hub and thank you once again for your greatly appreciated business. We all thoroughly hope you enjoy the fantastic Peugeot 208 GTI and if we're able to be of any assistance in the near or far future, please don't hesitate to get in touch! With sincere regards, Chris, Mat & all of the team at Precious Metal.

Rated 5 out of 5 stars

Very smooth process

Very smooth process. Mat is a top lad and made sure to explain everything to me in a simple manner and also had the patience to go over anything I needed answering. 10/10 experience.

21 June 2025
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Reply from Precious Metal

Hi Ahmed, and a huge thanks for taking the time to leave us your kind accolade that is greatly appreciated! It was great to meet you and Osman and can I thank you once again for choosing Precious Metal to organise your new car. We all hope you thoroughly enjoy your amazing Mercedes CLA Premium and if we can of any further assistance, please don't hesitate to get in touch! With best regards and thanks, Mat, Chris all of the Precious Metal team

Rated 5 out of 5 stars

What can I say

What can I say, what a breath of fresh air, fantastic communication from start to finish. Delivery to my place of work by Mat and I live 130 miles away! After a bad experience with a previous car from another garage I researched these guys A********* absolutely love my new Audi Q3. Thank you so much!!!

18 June 2025
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Reply from Precious Metal

Hi Teresa, thank you for your amazingly kind words and it was a real pleasure to meet you and be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future, and enjoy that amazing Audi Q3! The very best wishes! With sincere kind regards, Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

First EV

Impromptu call in and met Mat who talked us through the car we had spotted online. He was knowledgable about the car features and EVs in general. Very friendly service and never felt under pressure at any point.
Would gladly use again.

30 May 2025
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Reply from Precious Metal

Hi Davide and thank you for the opportunity to arrange the purchase of your fantastic Ford Mustang Mach-E! It was a genuine pleasure to make yours and Vanessa's acquaintance and it is immensely gratifying to receive your kind review of your service experience with us! Thank you too for taking the time to share your comments and, if we can further assist in any way, please don't hesitate to get in touch. Sincere regards, Mat, Chris & all of the Precious Metal team.

Rated 5 out of 5 stars

Precious Metal No.1

As always Chris and Matt have delivered not only on what I wanted car wise but also with their expertise and professionalism. There wouldn't be another company I'd ever use to get a car. Thanks for all your hard work delivering what I asked for

30 May 2025
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Reply from Precious Metal

Hi Neil and thank you so much for your amazing comments that mean everything to us and our team. It was a pleasure to see you once again and can we thank you for choosing Precious Metal to organise your new car. If we can be of any further assistance, please don't hesitate to get in touch! Hope you thoroughly enjoy that fabulous Jaguar F-Pace Chequered Flag! With sincere best regards, Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

Amazing Service

I cannot speak highly enough of this business. From the moment I found my car they communicated with me every step of the way.
I love my car. They didn’t even comment on my driving on the test drive! Would highly recommend.

16 May 2025
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Reply from Precious Metal

Hi Marie, thank you very much for your kind review - it's was our pleasure to assist you and hope you now thoroughly enjoy that fantastic Audi A3 Cabriolet! It was also a genuine pleasure to meet you and can we also extend our sincere gratitude for choosing Precious Metal to organise your new car. Kindest regards, Mat, Chris & all of the team.

Rated 5 out of 5 stars

High praise

I telephoned regarding a car I had seen online and Chris couldn’t have been more helpful.
Due to workload I was unable to visit the car personally and Chris kindly sent me a video of the car.
Delivery was arranged and the car arrived just as expected following conversations and video.
The delivery man was very good and took time to explain features etc of the car
Very highly recommend Precious Metals and the service they provide.
Massive thank you

20 May 2025
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Reply from Precious Metal

Hi Nicola, thank you for your amazingly kind words and it was a real pleasure to be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future, and enjoy that amazing Tesla!! The very best wishes! With sincere kind regards, Chris, Mat, Iso & all at Precious Metal

Rated 5 out of 5 stars

Perfect…

What a fantastic experience I had buying my dream car. From sending a message to the quick response from Chris to arranging a viewing was flawless. Chris was accommodating when I couldn’t get there in the time we had arranged. On arrival was offered refreshments. Viewing the car I was not pressured in any way, was left to look around and decide without the typical salesman speech.
After sales was great too. What a lovely pair of gents running the business. Would highly recommend this garage to anyone.

13 May 2025
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Reply from Precious Metal

Hi Lorna and thank you very much for your greatly appreciated review of our service! It was a pleasure meeting you and thank you for allowing us the opportunity to organise your new car!! All of the Precious Metal team hope you thoroughly enjoy your fantastic VW Golf and if we can assist in any way, please don't hesitate to get in touch! With sincere kind regards, Chris, Mat & all of the team.

Rated 5 out of 5 stars

I started looking for the right car in…

I started looking for the right car in October 2024.
One of my very specific requirements was that those I wanted to buy from were competent, trustworthy, and available to answer my questions without making me feel like I should already know the answers.

I found the car I was looking for at Precious Metals in Wakefield after months of searching online. I got in touch right away, and Chris answered with the details I requested. In short, I was driving my new car home within the next 72 hours.

Please think about getting in touch with Chris or Matt at Precious Metals if you're looking to buy or replace the car you have. They're friendly but not pushy, and they're quick without making you feel rushed.

As I drove off, Matt said to me, "Please give us a call if you need anything after today." I remember this because it indicated that if I had any issues after the sale—which I haven't, of course—they would be there to help. I love my new car

P.S. The same week that I told my story, my sister bought a car from Precious!

16 April 2025
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Reply from Precious Metal

Hi Rachel and a huge thanks for taking the time to leave us your kind accolade that is greatly appreciated! It was great to meet you and your family and can I thank you once again for allowing Precious Metal to organise your beautiful new car. We all hope you and your family thoroughly enjoy your amazing Range Rover Evoque and if we can of any further assistance, please don't hesitate to get in touch! With best regards and thanks, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

Would I buy another car from these…

Would I buy another car from these guys? ABSOLUTELY!!! Mat and his team made buying my car a really great experience. Mat's enthusiasm, attention to detail and customer service is brilliant. I saw the car on AutoTrader, sent Mat an email and he phoned me within the hour. Talked me through the details of the car, no hard sell and said he could have it delivered in te next couple of days. Mat's colleague Iso dropped off the car, he even got it cleaned in my home town just before he handed the keys over - great service. Iso took me through the controls and set up my mobile etc - really nice guy. These guys love what they do and are passionate about cars and great customer service!

16 April 2025
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Reply from Precious Metal

Hi Nick and thank you for the opportunity to arrange the purchase of your fantastic Range Rover Evoque! It was a genuine pleasure to make your acquaintance and it is immensely gratifying to receive your kind review of your service experience with us! Thank you too for taking the time to share your comments and, if we can further assist in any way, please don't hesitate to get in touch. Sincere regards, Mat, Chris, Iso & all of the Precious Metal team.

Rated 5 out of 5 stars

5 Stars

5 Stars – Fantastic Experience at Precious Metals!

I recently bought a car from Precious Metals and couldn't be happier with the experience. The service was outstanding from start to finish – friendly, professional, and genuinely helpful. They made the whole process smooth and stress-free. Most importantly, I absolutely love the car! It’s exactly what I was looking for, and it’s been running perfectly. I highly recommend Precious Metals to anyone looking for quality vehicles and top-notch service.

18 April 2025
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Reply from Precious Metal

Hi Rebecca and can we extend our sincere gratitude for choosing Precious Metal to organise your amazing new car! Can I also take this opportunity to thank you for leaving your very welcomed feedback! It was a pleasure to meet you and your family and we all hope you rightfully enjoy that superb Range Rover Evoque!! With kindest regards, Mat, Chris and all at Precious Metal

Rated 5 out of 5 stars

Car buying made easy

I would like to thank Matt and Chris for their excellent service they are really friendly and helpful, I would also recommend going down to see them if you're after a quality car at good prices

8 April 2025
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Reply from Precious Metal

Hi John and thank you very much for reviewing your buying experience with us. It was a real pleasure to meet Lynn and yourself and can I once again offer our thanks for choosing Precious Metal to organise your new car. We all wish you many happy, safe and enjoyable miles ahead in your fantastic Audi E-Tron! Sincere best regards, Mat, Chris and all of the team.

Rated 5 out of 5 stars

New Audi A3 convertible

Mat was so helpful from the very start. Arranged a tour of the car inside and out and helped with any queries.
Great week arranging the collection and fabulous service throughout. I love my new Audi A3 convertible and wouldn’t hesitate to purchase another car from them. Thank you.
Rebecca from Devon

7 April 2025
Unprompted review
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Reply from Precious Metal

HI Rebecca, what a pleasure it was to assist you with the purchase of your new Audi A3 Cabriolet, thank you very much for your kind review of our service and for your greatly appreciated business! We all sincerely hope you enjoy that amazing car and please don't hesitate to get in touch if we can assist with anything ongoing. Enjoy the Devon sunshine!! With warm regards, Mat, Chris, Iso & all at Precious Metal.

Rated 5 out of 5 stars

Electric Dreams and First-Class Service – Precious Metal Delivers

From start to finish, my experience with Precious Metal was absolutely first class. Chris and Matt aren’t just great at what they do—they are the elite, the Maverick and Iceman of the performance car world (I'll let them argue over who's who). From the first message to handing over the keys, it was clear I wasn’t just dealing with salesmen—I was dealing with real enthusiasts who genuinely care. Everything was transparent, quick, and hassle-free. And let’s be honest, that’s not always the case in the car world.

The Mach-E itself? Absolute game changer. Silent, smooth, and packed with power—feels like I’ve jumped straight into Maverick’s cockpit. If you’re looking to make the switch to electric and still want something that gets the pulse racing, this is the one.

If you’re in the market for a car and want an experience that’s more “need for speed” than “endless paperwork,” get yourself down to Precious Metal. Legends.

7 April 2025
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Reply from Precious Metal

Wow Gavin, where does one start following such an amazing accolade of our business? My first point must be to thank you very much for the hugely appreciated business and for taking the time to share your buying experience with us. I would also wish to try articulate how fantastic it is when our clients thoroughly embrace and enjoy the cars they buy from us - and you certainly sound like you're doing just that! Although we must insist you do try keep above the 'Hard Deck'! With sincere best regards, and 'Great Balls Of Fire', Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

Absolutely Fantastic Experience at Precious Metal - Highly Recommended!

From the moment my wife, Sam, and I arrived at Precious Metal in Wakefield, we knew we were in good hands. We were greeted with a genuine Yorkshire smile from Mat, who was an absolute star – so kind and incredibly friendly, he instantly put us at ease. It was also lovely to have Chris pop in to say hello, you could tell straight away that these two brothers run a proper, trustworthy business.
Having seen their fantastic 5-star rating on Trustpilot, our expectations were high, and Precious Metal certainly didn't disappoint! The premises were immaculate and very presentable, and the customer facilities were spot on – really nice and even felt a bit like being in someone's home. Matt even made us a cracking cuppa coffee, which was a lovely touch and very much appreciated.
The whole process of buying our new car was so easy and straightforward. We spotted a car we loved, and just a few days later, we were driving it away! There was no pressure, just honest and helpful service from start to finish. What really stood out to us was the genuine kindness of Chris and Matt. It's little things like that that truly make a difference.
Honestly, by the time we left Precious Metal, we felt like we'd made new friends. DJ and Sam, two warm Yorkshire folk, can wholeheartedly say that our experience with Chris and Matt was exceptional. If you're looking for a professional, friendly, and trustworthy place to buy a car in Yorkshire, look no further than Precious Metal. We wouldn't hesitate to recommend them to anyone and everyone. A well-deserved 5 stars from us!
Thanks again, Chris and Mat!

4 April 2025
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Reply from Precious Metal

Hi Samantha, it was a sincere pleasure to meet you and D.J and thank you very much for choosing Precious Metal! We cannot duly express our gratitude enough for allowing our team to organise your beautiful new Volkswagen T-Roc. We hope you enjoy being a newly inducted member to the VW owners club and your fantastic car provides many happy and safe miles ahead. With kindest regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

I’m absolutely in love with my new car

I’m absolutely in love with my new car! I found my new merc on autotrader and Mat was so helpful throughout the whole process and has been there pretty much 24/7 to help with all of my requests and silly questions. He has really gone above and beyond and also reunited me with a sentimental item that I’d accidentally left in my old car that I traded in! I would 110% recommend precious metal to anyone who is looking to buy or finance a new car. They really are one of a kind! Thank you all so much!

27 March 2025
Unprompted review
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Reply from Precious Metal

Hi Sophie, thank you for your amazing words and it was a real pleasure to meet you and to be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future and, in the meantime, hope you thoroughly enjoy that fantastic Mercedes-Benz A-Class! With sincere kind regards, Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

Great car with fantastic support and customer service - thanks!

First of all the car is brilliant, a really good quality car, exactly as described - thank you!
Service. Mat was engaging and really helpful in the lead up to me getting ownership of the car - always on the end of a phone if I had questions, sent extra videos of the car, flexible on delivery, just fantastic.
On the day of delivery the car was perfect, but unfortunately I had a problem with my old car that was due to be part exchanged. Mat offered to take this to a garage and have it looked at. It was a very stressful situation for me and Mat went above and beyond to get it all resolved - a breath of fresh air > problem solving rather than problem creating.
Now the car has been fixed and all is sorted and everyone is happy. I'm loving the car and don't intend changing it any time soon, but when I do I'd definitely use Precious Metal again to source the next one!
Thank you Mat for all your help.

31 March 2025
Unprompted review
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Reply from Precious Metal

Hi Gareth and thank you very much for your brilliant feedback that is fantastically appreciated by all of our team! It was a genuine pleasure to assist you and we sincerely hope that you thoroughly enjoy your wonderful new Volvo XC60! Thank you for your greatly appreciated business and please don't hesitate to get in touch if we are able to be of any future assistance. Sincere regards, Mat, Chris and all at Precious Metal

Rated 5 out of 5 stars

1st class 👏

Great experience dealing with Matt for the first time. Great service and great product, 1st class.
Thank you for making the experience smooth and enjoyable 😊

25 March 2025
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Reply from Precious Metal

Hi Simon/Tracey and a huge thanks for taking the time to leave us your kind accolade that is greatly appreciated! It was great to meet you both and can I thank you once again for choosing Precious Metal to organise your new car. We all hope you and your family thoroughly enjoy your amazing Range Rover Evoque and if we can of any further assistance, please don't hesitate to get in touch! With best regards and thanks, Mat, Chris all of the Precious Metal team

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