Product is good. Delivery company Evri is awful.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very good product!
Company replied
Alflorex has literally given me a new life! I suffered with flair ups of IBD (colitis) which caused me anxiety in social situations, work, travel and even in relationships. I started taking Alflorex 5... See more
Company replied
I am into my 5thweek of taking Alflorex.My gut problems see yo have subsided.after several months of discomfort. I sm Coeliac so I really hope this vonti.
Company replied
Company details
- #242 of 280 best companies in Vitamin & Supplements Shop
About PrecisionBiotics UK
Written by the company
PrecisionBiotics® are experts in probiotic healthcare and nutritional products that customers can trust. We were founded by scientists who believe the human microbiome contains the answers to many modern health problems.
Our precision gut health supplements have been developed to help support gut health, brain health, mental performance, mental wellness and immunity.
Our supplements are all gluten free, dairy free, lactose free and suitable for vegans.
Free Delivery on orders of £30+
Contact info
United Kingdom
- ask@precisionbiotics.com
- precisionbiotics.co.uk
4.2
Great
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Dispatch & delivery was within a week.
26 February 2025
Reply from PrecisionBiotics UK
Thank you very much for your feedback.
Works really well
I have been using for the past few months and have really helped my bloating and stomach pain.
19 February 2025
Unprompted review
Reply from PrecisionBiotics UK
Hi Clare - Thank you very much for your feedback.
Great Product
Products received as ordered. I’m not new to precision biotics, I just changed my subscription from monthly to three monthly. The product is great, helps my stomach feel better which affects my wellbeing. I wouldn’t be without it.
10 February 2025
Reply from PrecisionBiotics UK
Hi Jackie - thanks so much for your feedback.
Reply from PrecisionBiotics UK
Hi William - Thank you for your feedback!
Overpackaged
I ordered the chewable Alforex tablets in the sale, they arrived very quickly, one point to mention though is the box they were packaged it was far too large for the item.
27 December 2024
Reply from PrecisionBiotics UK
Hi Lynn,
Thank you for your feedback and for bringing the packaging issue to our attention. We’re glad your order arrived quickly. Continuing to improve our packaging is a priority for us, and we’ll keep looking for ways to make it more efficient in the future.
I had used the company for some time…
I had used the company for some time happily - not that I ever really thought it did much, but I was trying. However, I signed on to repeat order and that's where it went wrong. My account got duplicated (I didn't know) and my order was triplicated - I was swimming in product and being charged for it! When I cancelled, the duplicate account kept sending me product and charging for it. Customer services is hopeless - I sent it all back and cancelled in my account and the duplicate account - but I know this is lost £s (100s of). The company want nothing to do with it.
They have another trustpilot page that is much less flattering - if I were you I would read that and avoid them.
10 December 2024
Unprompted review
Reply from PrecisionBiotics UK
Hi Matthew
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with your subscription and the challenges you faced with our customer service team.
First and foremost, we want to sincerely apologise for the frustration caused by the duplicate account issue and the unintended triplication of your order. This is certainly not the level of service we aim to provide, and I understand how disappointing and inconvenient this situation must have been for you.
We take complaints like yours very seriously, and I’d like to assure you that we are committed to resolving this matter. If you could please provide your account details or order number, we will personally investigate this issue to ensure it is fully resolved and that any duplicate charges are refunded promptly.
Your feedback about our customer service is also invaluable. We will use this as an opportunity to review our processes and make improvements to prevent similar situations in the future.
Lastly, I want to thank you for pointing out the other reviews you mentioned. We continuously strive to learn and improve, and feedback from our customers—positive or negative—is a crucial part of that process.
Please let me know how best we can assist you further. You can reach me directly at ask@precisionbiotics.com FAO Julie Butt and I will make it my priority to resolve this to your satisfaction.
after struggling with severe stomach…
after struggling with severe stomach and oesuphagus spasms and burning and terrible wind i tried omeprazole then lanszoprazole and buckets of silicol gel which is good but did not solve the issue then gaviscon which only puts a plaster over it all . anyway in desparate i got a packet of these half price inmy local boots sounding good and worth a try at12 pounds . result is within a 2 day period i had amazing difference and 2 weeks later its all settled . that was after 3 months of thinking i had something awful and was going to die it was all that bad . orescription drugs and covid set it all of but i could not get a handle on it till i took these . they are the answe to the universe as far as im concerned doctors a waste of space .
25 November 2024
Unprompted review
Reply from PrecisionBiotics UK
Hi Caroline - thank you for your feedback.
I think they actually help
28 October 2024
Reply from PrecisionBiotics UK
Hi Louise - thanks for the feedback.
Disappointing- order cancelled My order was cancelled so I did not…
My order was cancelled so I did not receive any products - disappointing
2 October 2024
Reply from PrecisionBiotics UK
Hi Sarah,
We sincerely apologise for the disappointment caused by the cancellation of your order. We understand how frustrating it is not to receive the products you were expecting, and this experience falls short of the standards we aim to deliver.
Please be assured that we are reviewing what happened to ensure that similar issues do not occur in the future. Our Customer Service team will be in touch with you shortly to offer support and explore how we can resolve this for you.
Thank you for sharing your feedback with us, and we hope to have the opportunity to serve you better in the future.
Will @ PrecisionBiotics
I've just finished four weeks of taking…
I've just finished four weeks of taking one tablet per day. It's still early days but I think it is helping!
12 August 2024
Reply from PrecisionBiotics UK
Hi Keith - thank you so much for your review
Amazing Probiotics
Have ordered previously and find the prebiotics amazing. They are always packed well and delivered to your door. Very efficient service, would recommend and will be using again
30 August 2024
Reply from PrecisionBiotics UK
Hi Susan - thank you so much for your review
I chose the combined product
I chose the combined product, sent monthly, and you sent my "old" choice, Sport...
13 August 2024
Reply from PrecisionBiotics UK
Hi Torben, thanks for your feedback. The Sport Pro+ is a gift with purchase so you should have received this free pack along with your order. I will raise this with our Customer Service team and check to see what has happened with the product you actually ordered.
Reply from PrecisionBiotics UK
Hi Claire
We sincerely apologise for the inconvenience and frustration you've experienced with your recent order. We understand how important timely delivery is, and we regret that we have not met your expectations.
It is unacceptable that your order has not been dispatched even after several days and that your cancellation request has not been processed promptly. We are taking your feedback very seriously and are looking into this matter urgently to ensure that such issues do not occur in the future.
Please rest assured that we are committed to making this right for you and our Customer Service team will be in touch with you today to help resolve it.
Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.
Kind regards
Julie @ PrecisionBiotics
Annoying
Meant to be free delivery for subscription but didn't apply at checkout. Reported and they asked for photo proof...I just wanted to complete my order!
Update: did get free delivery due voucher code available but not auto applied as mentioned as part of subscription offer . Not sure what will happen with future subscription delivery either.
25 July 2024
Reply from PrecisionBiotics UK
Hi Mm - sorry to hear you've had issues placing your order. We sometimes ask for a screenshot of the checkout so we can see if its a simple error we can help you with. I will pick this up with the Customer Service Team and will make sure you receive a refund for the delivery if it wasn't processed.
Updated 06/08
Hi Mm I can see from your order you did receive free delivery. Please do contact us at ask@precisionbiotics.com if you need any help in the future.
I would like to know why you want a…
I would like to know why you want a rating when I have not even received my purchase!!!
26 July 2024
Reply from PrecisionBiotics UK
Hi Kathryn, thank you for your feedback. We are sorry to hear you haven't yet received your order. I have passed on your feedback to the Customer Services team to see what has happened. I will contact you once I have further information. Thanks Julie @ PrecisionBiotics
Reply from PrecisionBiotics UK
Thank you so much for your review.
Avoid this company at all costs
After paying for next day delivery, 9 days later I have no product and they are not returning my money.I ordered from this company on the 9th July and paid for next day delivery. I received an update email 2 days later updating me that th hey had not yet been sent. I received a further email on the 14th saying that they had still not been dispatched. I called on the 15th to cancel the order. I called back on the 16th and was advised the cancellation had still not been processed. I called again today and it had still not been processed. Appauling service wish I could comment on their product.
18 July 2024
Unprompted review
Reply from PrecisionBiotics UK
We sincerely apologise for the inconvenience and frustration you've experienced with your recent order. We understand how important timely delivery is, especially when you have paid for next-day service, and we regret that we have not met your expectations.
It is unacceptable that your order has not been dispatched even after several days and that your cancellation request has not been processed promptly. We are taking your feedback very seriously and are looking into this matter urgently to ensure that such issues do not occur in the future.
Please reach out to our Customer Careline ask@precisionbiotics.com or call us on 0330 057 8598 where our customer care team will be able to resolve this situation. We will make sure to expedite the cancellation process and ensure that your refund is processed as quickly as possible. Please rest assured that we are committed to making this right for you.
Thank you for bringing this to our attention and for your patience. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Reply from PrecisionBiotics UK
Hi Jennifer, thanks for your review.
Improves gut biome, delivered promptly.
I have been getting Alflorex from Precision Biotics for a couple of years now. The Alflorex has greatly improved my gut biome and delivery is always prompt and reliable. I have just signed up for a monthly subscription of Alflorex which saves me about £5 each month
5 June 2024
Reply from PrecisionBiotics UK
Hi Ruth, thanks for your review.
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