PrecisionBiotics UK Reviews 200

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their effectiveness and the positive impact on their health. Many people appreciate the quality of the items and the promptness of the delivery service, noting that orders arrive quickly and in good condition. However, some customers were dissatisfied with the ordering process, finding the website difficult to use. A few other people also felt that the product caused adverse reactions and were unhappy with the company's response when they sought a refund or exchange.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers, some of whom have used it for... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are impressed with the product's... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and praised... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alflorex has literally given me a new life! I suffered with flair ups of IBD (colitis) which caused me anxiety in social situations, work, travel and even in relationships. I started taking Alflorex 5... See more

Company replied

Rated 5 out of 5 stars

I am into my 5thweek of taking Alflorex.My gut problems see yo have subsided.after several months of discomfort. I sm Coeliac so I really hope this vonti.

Company replied


Company details

  1. #242 of 280 best companies in Vitamin & Supplements Shop

About PrecisionBiotics UK

Written by the company

PrecisionBiotics® are experts in probiotic healthcare and nutritional products that customers can trust. We were founded by scientists who believe the human microbiome contains the answers to many modern health problems.

Our precision gut health supplements have been developed to help support gut health, brain health, mental performance, mental wellness and immunity.

Our supplements are all gluten free, dairy free, lactose free and suitable for vegans.

SHOP NOW

Free Delivery on orders of £30+

Free Gift when you spend £50+

Free Recipe E-Book

Sign Up to receive 15% off

Earn £10 for every friend referred


Contact info

4.2

Great

TrustScore 4 out of 5

200 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service. Communication about the delivery was accurate and the products arrived safely. Thanks very much.

2 December 2022
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Reply from PrecisionBiotics UK

Thank you so much for feedback.

Rated 5 out of 5 stars

Website was very easy to order

First time ordering from PrecisionBiotics, I found the website so quick and easy to use . I’m very happy with my buy one get one free offer . Would highly recommend !

28 November 2022
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Reply from PrecisionBiotics UK

Thank you so much for feedback.

Rated 5 out of 5 stars

Fantastic products & service

I have ordered several times and always get great service.
I had a parcel that went missing and it was quickly replaced.
Their Alflorex has helped my IBS greatly.

4 December 2022
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Reply from PrecisionBiotics UK

Thank you so much for your feedback.

Rated 1 out of 5 stars

Order still not delivered

Order still not delivered. Falsely told I was not in to received delivery when I certainly was. Tracking says 'unexpected error' since the 29th November without updates. Can I cancel order and get refund then buy product elsewhere? Will certainly never use this service again.

2 December 2022
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Reply from PrecisionBiotics UK

We are so sorry that you have not received your order. Customer Services have been instructed to contact you urgently to resolve this for you.

Rated 2 out of 5 stars

Had to put it low because Royal Mail…

Had to put it low because Royal Mail first of all had a delay on delivery and then lied that they had delivered when they hadn't. You also need to get rid of that policy of getting customers to complete paperwork before resending. Brooke in Customer Services was excellent ( hence the second star) but still waiting after more than a week for a delivery promised in 48 hours!

12 November 2022
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Reply from PrecisionBiotics UK

Hi Nick, thank you for your feedback. Its frustrating you had such a bad experience with Royal Mail. We'll make sure to pass on your feedback to the Customer Services team who can streamline this process in future.

Rated 5 out of 5 stars

Very Professional

Very good all questions that I asked were answered in a professional manner..Delivery was on time
Mike Lewis

11 October 2022
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Reply from PrecisionBiotics UK

Hi Mike, thank you for your feedback.

Rated 5 out of 5 stars

I have very busy days with 2 small kids…

I have very busy days with 2 small kids and a demanding job, so I need all the extra headspace I can get.
Zenflore is a great product for this!

12 September 2022
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Reply from PrecisionBiotics UK

Thank you so much for your review Martin

Rated 4 out of 5 stars

Bit odd to receive two tracked…

Bit odd to receive two tracked deliveries, one with a sheet of paper in it..?!

6 September 2022
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Reply from PrecisionBiotics UK

Hi Paul, thanks for your feedback. I have let our Operations Team know so they can resolve this issue.

Rated 1 out of 5 stars

I purchased a subscription the week…

I purchased a subscription the week before last, 3 x Alflorax every 3 months. Two days later I was impressed to receive what I believed was my order - but no ‘An empty box with some brown paper packaging & a leaflet to say thanks for ordering & refer a friend’
I had to contact customer service only to be told that ‘subscription orders were treated separately on their system and my Alflorax tabs would be sent in a separate package’ …. Not very‘eco or customer friendly’, unnecessary packaging to send an A5 piece of paper in an otherwise - this could have been sent in an envelope then I wouldn’t have assumed the packager had omitted to put my 3 packs in the box. Payment taken 10 days ago and still waiting for my Alflorax delivery. I have purchased individual packs from Precision Biotics since 2017 & my previous subscription was only cancelled because my payment card was compromised in March 2022 - I’m more than a tad disappointed but having said that Alflorax is the best probiotic that I have taken.

4 September 2022
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Reply from PrecisionBiotics UK

Hi Helen, we are so sorry to hear about your experience. We have contacted our Customer Service Team who will investigate and contact you to resolve this urgently.

Rated 2 out of 5 stars

We had to try 3 different card to buy…

We had to try 3 different card to buy this. we know our card still have limits, but for some reason we can't use it in this website.

7 August 2022
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Reply from PrecisionBiotics UK

Hi Andrew, we're sorry to hear you had issues trying to purchase product on our website. I'll pass this feedback on to our customer service team so they can look in to it.

Rated 5 out of 5 stars

Great products and quick delivery

I have seen improvement after using your probiotics. The delivery was spot on as described.

6 August 2022
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Reply from PrecisionBiotics UK

Hi Ahmad, thanks so much for your review, we're glad you are seeing improvements. You may be interested to know we offer our products via Subscribe & save so you never run out.

https://www.precisionbiotics.co.uk/subscription.list

Rated 5 out of 5 stars

Feel loads better since taking…

Feel loads better since taking zenflore. Have told family and friends about your company

5 August 2022
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Reply from PrecisionBiotics UK

Hi Ann

Thank you so much for your wonderful review. You may be interested to know we have a refer a friend scheme where you can earn £10 per referral when they buy product on our website over £45. All you need to do is log on and get your unique referral code to pass on to them.

https://www.precisionbiotics.co.uk/myreferrals.list

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